Ratings based on 171 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Minnesota
Wonderful respite after strenuous road tripPosted Feb 13, 2018
Pros: Wonderful location on the river and jungle—
Thoughtful, accommodating staff—made us feel welcome, despite some difficulty with transmitting reservation from Expedia to the Hotel proper.
Comment from Hotel Management
Feb 13, 2018 by Cinnamon Citadel, Hotel Management
Dear Stephen, Thank you for taking the time to give your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is extremely valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel.
for Everyoneby A verified traveler from Sydney, Australia
Posted Feb 11, 2018
We booked 2 rooms and stayed for 2 nights. Dealing with reception was very difficult, they provided 2 rooms on the lower level with no lift facility. It’s a struggle for older and walking disability people. Reception was not at all helpful to provide any alternate option on request to change floors. Wish staff at reception were politer and more accommodable. Room conditions is average compared to the hefty amount you pay for hotel booking. Views from lower level dwelling are just okay. Now for complimentary breakfast was good, the swimming pool was good. Ambience and view is good for people on the upper level.
for Everyoneby A verified traveler from Dubai, UAE
Nice hotel with great foodPosted Feb 8, 2018
Hotel with Interesting decor and courteous staff situated in a convenient location. Food is good and has variety with both International and local cuisine. Nice view from the room and lots of greenery.
for Everyoneby A verified traveler from Bahrain
Beautiful hotel by the riverPosted Jan 25, 2018
Our room was facing the river. Very nice and refreshing view. The swimming pool is very nice. Breakfast is moderate. I recommend having a river boat trip
by A verified traveler from uk
Damp roomPosted Jan 18, 2018
Basement room - called an upgrade . Room atmosphere was very damp , mildew on the walls and ceiling . Went out for dinner and came back too late to ask to switch rooms as there for one night only pool area lovely but hotel in need upgrade lovely breakfast
for Everyoneby A verified traveler from London
Good for the areaPosted Dec 27, 2017
Nice pool facing the river, attentive receptionist, room was a bit noisy, breakfast buffet was standard to SL but would expexct more from an upscale hotel
by A verified traveler
Posted Dec 6, 2017
Too tired and poor sound insulation for a “luxury” hotel. View and staff excellent.
for Everyoneby A verified traveler
Beautiful viewsPosted Dec 2, 2017
Excellent room and facilities. Beautiful views from our room and the main building. Large choice at buffet meals
for Everyoneby A verified traveler from CMB
Lovely stayPosted Nov 17, 2017
Had a very pleasant stay at this hotel, and the service and quality of rooms was above par for a class of this hotel.
Posted Oct 23, 2017 on Hotels