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Cinnamon Citadel Kandy

Star Rating
4 out of 5

Information

Reviews

4.2 / 5Very Good
249 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kandy Clock Tower
    6 min drive
  • Popular Location
    Asgiri Maha Viharaya
    6 min drive
  • Popular Location
    Royal Palace of Kandy
    6 min drive
  • Airport
    Kandy (KDZ-Polgolla Reservoir)
    7 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Superior Double Room

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Superior Garden Terrace

    Room Amenities

    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Double Room

    Room Amenities

    • River view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Superior Triple Room

    Room Amenities

    • Sleeps 3
    • 3 Twin Beds
    More details
  • Superior River View

    Room Amenities

    • River view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Triple Room, 1 Double Bed

    Room Amenities

    • Sleeps 3
    • 1 Double Bed
    More details

About this area

Kandy

Cinnamon Citadel Kandy is located in Kandy. Temple of the Tooth is a notable landmark, and the area's natural beauty can be seen at Kandy Lake and Royal Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium.

What's nearby

  • Popular Location
    Kandy Clock Tower - 6 min drive
  • Popular Location
    Asgiri Maha Viharaya - 6 min drive
  • Popular Location
    Natha Devale - 6 min drive
  • Popular Location
    Royal Palace of Kandy - 6 min drive
  • Popular Location
    Maha Vishnu Devalaya - 6 min drive

Getting around

  • Kandy Railway Station - 7 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 120 min drive

Restaurants

  • Vel Eliya – Serves breakfast, lunch, and dinner.
  • Mahaveli Eliya – Garden-view fine-dining restaurant with a bar offering local cuisine.
  • Giri Sikara Lounge – Pool-view bar.
  • Pool Bar – Poolside bar.

About this property

Cinnamon Citadel Kandy

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 119 rooms offer free WiFi, balconies, and TVs with cable channels. Other amenities available to guests include minibars, room service, and coffee makers.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 08 August to 18 August:
  • Bar/Lounge

Policies

Check-in

Check-in between 2:00 PM - midnight
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
Airport shuttle service is available on request from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Pets

  • No pets or service animals allowed

Property payment types

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Cinnamon Citadel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Pick-up airport shuttle (surcharge) from 6:00 AM - midnight
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 15 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Safe

Nearby things to do

Activities

  • Golfing
  • Hiking/biking trails

Where to eat

  • Vel Eliya – Serves breakfast, lunch, and dinner.
  • Mahaveli Eliya – Garden-view fine-dining restaurant with a bar offering local cuisine.
  • Giri Sikara Lounge – Pool-view bar.
  • Pool Bar – Poolside bar.
4.2

Very Good

5 - Excellent
120
4 - Good
88
3 - Okay
26
2 - Mediocre
9
1 - Poor
6
4.3
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.1
Property condition

5/5 Excellent

The overall experience was excellent. Our only disappointment was the lack of Sri Lankan food in the la a carte menu. Other than that, a beautiful location, delightful service and a relaxing few days.

Stayed 2 nights in Sep 2019

3/5

Needs updating. No lift in upgraded room wing. Poor water pressure.

Stayed 2 nights in Sep 2019

4/5 Good

This traveler didn’t leave comments with their review
Stayed 1 night in Aug 2019

4/5 Good

Everything great, service also great .great welcome

Stayed 1 night in Aug 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 1 night in Jul 2019

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