- Liked: Staff & service
OK but a few hitches
The positives: good location within easy walking distance to the lake, restaurants and cultural area of Kandy. The staff were very amiable. Negatives: a couple unfortunately but shouldn't detract too much from the place. One, our air conditioning unit started leaking water the minute we switched it on (and I'm talking a bit of a flood). It took a day and a half of asking, and then finally a a request for some money back before anything concrete was actually done about it. Two, if you're on the top floor be prepared for a hike up a lot of stairs. Three (and this is really fussy), it can be a little hard to find in a passage way that looks like the entrance to an underground car park to begin with - so persevere!