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Reviews

3.8 / 5Good
26 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Wales Park
    12 min walk
  • Popular Location
    Lakeside Adventist Hospital
    18 min walk
  • Popular Location
    Kandy Lake
    3 min drive
  • Airport
    Kandy (KDZ-Polgolla Reservoir)
    11 min drive

Book online or call:

1-800-238-0767

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    About this area

    Kandy

    Located in Kandy, Serene Kandy is in the historical district and on a lake. Temple of the Tooth and Kandy Clock Tower are local landmarks, and the area's natural beauty can be seen at Kandy Lake and Wales Park. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium.

    Popular Location

    What's nearby

    • Wales Park - 12 min walk
    • Lakeside Adventist Hospital - 18 min walk
    • Temple of the Tooth - 20 min walk
    • Kandy Lake - 3 min drive
    • Kandyan Art Association & Cultural Centre - 3 min drive

    Getting around

    • Kandy Railway Station - 6 min drive
    • Colombo (CMB-Bandaranaike Intl.) - 180 min drive

    About this property

    Serene Kandy

    A restaurant, laundry facilities, and tour/ticket assistance are available at this hotel. Self parking is free. Other amenities include a front-desk safe. All 21 rooms have 7 bedrooms and feature free WiFi. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include free wired Internet and balconies or patios.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet

    Parking and transportation

    Free self parking
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request

    Food and drink

    Breakfast available for a fee: USD 10 for adults and USD 10 for children
    1 restaurant
    Room service available

    Family friendly

    Laundry facilities

    Conveniences

    Front-desk safe
    Newspapers in lobby

    Guest services

    Daily housekeeping
    Front desk (limited hours)
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English

    Outdoors

    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Ceiling fan

    Bathroom

    Free toiletries
    Hair dryer
    Shower

    Entertainment

    Flat-screen TV
    Satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water

    Outdoor space

    Balcony or patio

    More

    Desk
    Free newspapers
    Iron/ironing board (on request)
    Safe
    3.8
    5 - Excellent
    7
    4 - Good
    11
    3 - Okay
    4
    2 - Mediocre
    3
    1 - Poor
    1
    4.0
    Cleanliness
    3.8
    Service and Staff
    3.8
    Property condition

    3/5

    • Liked: Cleanliness, staff & service, room comfort

    Unwelcome, down the road and someone has a key!

    We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.

    Stayed 2 nights in Aug 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Recommend

    Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.

    Stayed 1 night in Jan 2019

    4/5 Good

    • Liked: Staff & service
    • Disliked: Room comfort

    Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working

    Stayed 1 night in Dec 2018

    1/5

    • Disliked: Cleanliness, property conditions & facilities, room comfort

    Not a 4 star hotel..very disappointed

    My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.

    Stayed 2 nights in Jan 2018

    4/5 Good

    Take Care to avoid injury

    As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.

    Pros: Location and view

    Cons: Read Comments

    Location: N/A

    Stayed 2 nights in Jan 2018

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