Ratings based on 412 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Pet friendly and nice

Posted Mar 21, 2017
Pros: Very clean.
Cons: Heat the pool in the winter.
Location: The downtown area was only a few blocks away and provided some nice places to eat.
Room was excellent (we got the bigger room to accommodate friends visiting), and the staff was friendly and helpful. They even had a snow brush for us to borrow since we're from Florida and we don't own one. The place looked great except for a few bleach spotted areas near the elevator on our floor. The pool is on the small side and wasn't heated, much to our disappointment since it was winter. There was also plenty of places around the hotel for our dog to "go" too.
5 out of 5
Recommended
for Everyone
by A verified traveler from menteno IL

Great place to stay

Posted Dec 29, 2016
Everything was great from start to finish! The staff was great, room clean and breakfast was outstanding
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Staff was bery friendly and the rooms were clean and comfortable. You can't beat the price, I will be returning when back in the area.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
The service was great and the clerks were very helpful at all times. They were friendly and if you had a question they would help every way possible. The breakfast offered was great and each morning they offered a different one.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We are thrilled to see that you enjoyed your time with us! I'll be sure to pass on your kind comments about the staff. Thank you for taking a moment to review our property and mention your experience.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for rating our property. If you have any questions or comments that you wish to voice, please feel free to contact us anytime!
4 out of 5
by A verified traveler

Convenient and clean

Posted Nov 27, 2016 on Hotels
Good hotel for the price. Clean and right off expressway. Good breakfast.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for your review. We appreciate you taking the time to comment on our property and we look forward to your return.
2 out of 5
by A verified traveler from US

Posted Nov 20, 2016
Pros: location
Cons: first impressions. it is all worn out dirty looking fix bathroom plumbing. have HOT coffee, if not, at least a microwave to heat it up with
Not at all impressed. Pulling up into the parking lot, facility looked worn out, checking in staff was nice. Using elevator, had a foul odor due to repair of the elevator floor. Taking a shower was gross. Water did not drain properly and finished with a foot of water in tub. Woke up hungry, went down stairs to a complimentary breakfast, sorely disappointed. Luke warm coffee, (not a microwave to heat up even) bacon that looked like paper and had no taste, hard boiled eggs.
Comment from Hotel Management
Nov 22, 2016 by Crystal, Hotel Management
We apologize for the concerns that you outlined in your review. We will discuss these items with department managers to ensure there is not an issue in the future. Thank you for taking the time to review our property.
5 out of 5
by A verified traveler

Super clean and fresh, a joy and a delight!

Posted Nov 10, 2016 on Hotels
We'd spent a hard day moving our son into a new Chicago apartment and needed to spend a night well outside of Chicago to get an early start on our drive back to Arkansas the next day. This town was just far enough away, completely out of the city traffic and complexity of highways, easy on/off the freeway, and just over an hour from where we moved him. We had stayed in Chicago in a cramped, filthy, chintzy hotel room that cost more than this one, so we were thrilled to have such a clean floor and odor-free room, lovely bed, lots of luxurious towels in the bathroom, a decent breakfast, easy and secure parking right at the door, friendly staff. All the things you take for granted and wish you could get everywhere you stay! This is just the right spot for being close enough to Chicago without being in the city. Hope to stay here again.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
We are thrilled to hear that our property and location were perfect for your needs. We must agree with you, often times the hustle and bustle of the city can be overwhelming. We would love to host your next stay when you are in the area to visit. Thank you for the feedback!
5 out of 5
by A verified traveler

Well cared for hotel

Posted Nov 8, 2016 on Hotels
The room fixtures and fittings would suggest this is an older building but everything is immaculately clean and well looked after proving you don't need to stay in a brand new hotel to enjoy peace and comfort. I couldn't really fault anything and would stay here again next time I'm in the area.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for taking a moment to review our property. We are glad to hear that we were able to provide a clean, quiet stop for you during your travels. We look forward to your next visit with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dania Beach, Florida

Quick overnight stay, to visit relatives nearby.

Posted Nov 2, 2016 on Orbitz
Pros: Location, cost, staff, breakfast.
Cons: Mattress change in our room.
Location: Nice places to eat in downtown Manteno.
We have stayed here before, and will continue to do so. My only criticism is that, possibly they might want to consider replacing the mattress in our room. I would guess that it has been there a while...
Comment from Hotel Management
Nov 15, 2016 by Crystal, Hotel Management
We are sincerely sorry about the concerns that you expressed in regards to your stay. We have replaced all of our mattresses within the last year but I'll be sure to pass your comments onto our management company. Thank you for your review.