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Reviews of Quality Inn Bradley - Bourbonnais

2.5 out of 5
Quality Inn Bradley - Bourbonnais
800 N Kinzie Ave, Bradley, IL

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 44 out of 149 reviews" "
Rating 6 - Okay. 27 out of 149 reviews" "
Rating 4 - Poor. 16 out of 149 reviews" "
Rating 2 - Terrible. 9 out of 149 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susanna

Business traveler
Liked: Cleanliness, staff & service, amenities
The first room wasn't clean and they immediately gave me another, which was immaculate. The cooked to order breakfast was excellent. There was a soft chair in the room which was appreciated. They only had caffienated coffee in the room. When I asked for more coffee, they only gave me 3. Didn't try the coffee at breakfast.
Stayed 1 night in Mar 2024
Response from Sarah McIntosh - Front Desk Manager on Apr 2, 2024
Thank you for your review.

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were friendly and proficient.
Stayed 1 night in Mar 2024
Response from Sarah McIntosh - Manager on Mar 27, 2024
hank you for taking the time to complete an online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Deborah L

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Industrial area
Stayed 1 night in Feb 2024
Response from Sarah McIntosh - Manager on Feb 23, 2024
We apologize for our renovations going on on the property. We hope you come back.

8/10 Good

Seon hwa

Traveled with family and small children
Liked: Amenities
breakfast is great!!! Inside bargrill is awesome!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah McIntosh - Manager on Jan 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback is important to us and we will use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah McIntosh - Manager on Dec 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sarah McIntosh - Manager on Dec 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah McIntosh - Manager on Dec 4, 2023
We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many stores
Stayed 1 night in Nov 2023
Response from Sarah McIntosh - Manager on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

ALPHONSO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service provided by the front desk. Everything else was alright as well.
Stayed 1 night in Nov 2023
Response from Sarah McIntosh - Manager on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Dave

Stayed 1 night in Oct 2023
Response from Sarah McIntosh - Manager on Nov 16, 2023
Thank you for your review. We look forward to you staying with us again

8/10 Good

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities
Good location. Fantastic individually prepared breakfast omelette! Clean Large room in good condition. Large parking area. However, there was a faint smell of bad drains in many places, and when I used the shower, there was a strong odour from the drain. White plastic buckets in the halls at various points--perhaps related to the fact that they were repairing the roof?
Stayed 1 night in Sep 2023
Response from Sarah McIntosh - Manager on Sep 30, 2023
Thank you for taking the time to complete the online review. We appreciate your comments. As we are doing renovations, we hope this didn't make a bad experience for you. We appreciate your comments and look forward to having you back in the future.

8/10 Good

Tyrone

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah McIntosh - Manager on Nov 2, 2023
Thank you for taking the time to completing your survey regarding your recent stay at Quality Inn Bradley- Bourbonnais. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah McIntosh Manager on Aug 7, 2023
Thank you for taking to the time to review our hotel. We look forward to providing exceptional service in the future.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Sarah McIntosh Manager on Aug 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais. As a Choice Privileges member you are truly valued. Rest assured that we continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Luella, little rock

Liked: Cleanliness, amenities, property conditions & facilities
The Hallways were hot the room was nice and big water pressure was the bomb powerful. The bed was very comfortable.
Stayed 2 nights in Jul 2023
Response from Sarah McIntosh Manager on Jul 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.Your feedback about our water pressure and our room is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so Quality Inn!
Stayed at the not so Quality Inn. Had multiple issues and the maintenance necer came, they had no water and the bathrooms are awful. I never gove poor reviews but from the front desk all the way through it was a bad experience. The first desk people were nice, but today was poor. Mold in bsthroom and vents were gross....
Stayed 1 night in Jul 2023
Response from Sarah McIntosh Manager on Jul 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room condition and cleanliness. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

8/10 Good

Barbara, Sandusky

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay but the free breakfast wasn’t good: cold sausage and potatoes with overcooked eggs.
Stayed 1 night in May 2023

6/10 Okay

Akua

Traveled with family
Liked: Cleanliness, staff & service
The inside is clean, although reeks of cigarette smoke, and got noisy late night from drunk guests coming back. The staff was very nice. The outside is rundown and felt unsafe. The entrance to hotel was blocked by a group of guys smoking and swearing. The clerk did ask them to move when I pointed this out. But since the hallways reeked of smoke, it may be the norm.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Sarah McIntosh Manager on May 25, 2023
Thank you for your review

10/10 Excellent

Stephany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly quiet safe clean
Stayed 2 nights in May 2023
Response from Sarah McIntosh Manager on May 25, 2023
Thank you for your review.

10/10 Excellent

Eric

Stayed 1 night in May 2023
Response from Sarah - Front Desk Manager on May 4, 2023
Thank you for your review. We look forward to providing service for you in the futures.

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like the bar connected to the hotel
Response from Sarah - Front Desk Manager on May 4, 2023
Thank you for your review. We look forward to providing service for you in the futures.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Friendly people. Understand that the hotel is older, could use an update. It was clean but the age made it feel dirty
Stayed 1 night in Apr 2023
Response from Beth on Apr 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Beth GalikFront Desk AgentQuality Inn and Suites815-939-3501

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Beth on Apr 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bradley- Bourbonnais.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Beth GalikFront Desk AgentQuality Inn and Suites815-939-3501

4/10 Poor

Shawna

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the woman running the front desk was rude to our party, the mattress in our room was stained and gross. We were offered an extra blanket to "cover it up". Beds and pillows were uncomfortable, there was no hot water for the showers
Stayed 1 night in Apr 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Front Desk Manager on Mar 28, 2023
Thank you for your review. We look forward to providing you with exceptional service your next visit.

8/10 Good

joseph

Traveled with partner
Liked: Staff & service
Disliked: Amenities
just OK
Stayed 1 night in Feb 2023
Response from Sarah McIntosh on Feb 17, 2023
Thank you for your feedback. We hope to provide you with accommodations that next time you are in town.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Beth on Feb 13, 2023
Patti- Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn and Suites in Bradley.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
olivers is good
Stayed 1 night in Feb 2023
Response from Sarah McIntosh on Feb 17, 2023
Thank you for your comment. We will pass the compliment onto Oliver's.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sarah McIntosh, Front Desk Manager on Dec 27, 2022
Thank you for your stay at Quality Inn & Suites in Bradley. Your review is important to us and the rest of the staff to help improve our service. We look forward to you staying with us again.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money with fresh made breakfast.
Stayed 1 night in Nov 2022
Response from Sarah McIntosh, Front Desk Manager on Dec 27, 2022
Thank you for your stay at Quality Inn & Suites in Bradley. Your review is important to us and the rest of the staff to help improve our service. We look forward to you staying with us again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Breakfast in the morning was good
Stayed 1 night in Nov 2022
Response from Sarah McIntosh, Front Desk Manager on Dec 27, 2022
Thank you for your stay at Quality Inn & Suites in Bradley. Your review is important to us and the rest of the staff to help improve our service. We look forward to you staying with us again.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sarah McIntosh on Nov 18, 2022
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel at Quality Inn & Suites in Bradley.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! It was great seeing you!Sincerely,Sarah McIntoshFront Desk ManagerQuality Inn & Suites815-939-3501

8/10 Good

Danel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only real complaint is that we needed more towels and housekeeping offered them but didn't leave any. We called the front desk later to ask for more and were told we'd get them and they never brought them. Other than that, the stay was great!
Stayed 2 nights in Sep 2022
Response from Stephanie V Newberry, Guest Relations Manager on Sep 7, 2022
Dear Danel,On behalf of the entire team, we would like to thank you for your recent visit. We are pleased to see you enjoyed your accommodations. We would like to apologize to you for not receiving your extra towels. We had two events going on in the hotel and things got quite busy. We understand that this is no excuse for not bringing up extra towels. We do apologize that this had a negative affect on your stay.Will you be traveling through the area again soon? We would love the opportunity to provide you with a stay that exceeds your expectations!We appreciate your business and hope to see you again!

4/10 Poor

cynthia

Disliked: Staff & service, amenities
The check-in process was great, and the staff was accommodating through this process. The individual assisting during the breakfast timeline the morning of check-out was on his phone the entire time and had a problem with being certain the pink prepaid breakfast voucher was dropped into a slotted bin before he answered any questions, despite the guest "requesting him to answer a question of how the combos were applied. The person answered questions applicable to the charging prouss.
Stayed 1 night in Aug 2022
Response from Stephanie V Newberry, Guest Relations Manager on Oct 12, 2022
Dear Cynthia,On behalf of the entire team, we would like to apologize for failing to exceed your expectations. We understand your frustration with the breakfast process. We will be forwarding on your complaint to the restaurant manager and will have this addressed. We do apologize that this had a negative affect on your stay.Will you be traveling through the area again soon? We would love the opportunity to provide you with a stay that exceeds your expectations!We appreciate your business and hope to see you again soon!

8/10 Good

William

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great price for the room we had. But there was blood on the shower curtain that was not from either of us.
Stayed 2 nights in Aug 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Oct 12, 2022
Dear William,On behalf of the entire team, we would like to apologize for failing to exceed your expectations. We understand your frustration for the shower curtain looking this way. We are forwarding on your complaint to our Housekeeping Supervisor and the matter will be addressed.We hope you will allow us another opportunity to provide you with a stay that exceeds your expectations!We appreciate your business and hope to see you again soon!

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Aug 24, 2022
Dear Debbi, On behalf of the entire team, we would like to thank you for your recent visit. We are very pleased to see you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay?Will you be traveling through the area again soon? We would love the opportunity to provide you with another great stay!We appreciate your business and hope to see you again soon!

10/10 Excellent

Janneane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, efficient staff. Wonderfully comfortable bed! Clean, attractive interior
Stayed 1 night in Aug 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Aug 21, 2022
Dear Janneane,On behalf of the entire team, we would like to thank you for your recent visit. We are very pleased to see you enjoyed your accommodations! Thank you for your kind comments! It is always great to receive such positive feedback!Will you be traveling through the area again soon? We would love the opportunity to provide you with another great stay!We appreciate your business and hope to see you again soon!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, nice place.
Great room!Big as my apartment. Breakfast was outstanding, highly recommend.
Stayed 2 nights in Aug 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Aug 17, 2022
Brandon, On behalf of the entire team, we would like to thank you for your recent visit. We are pleased to see you enjoyed your accommodations! Thank you for your kind comments about the room and about breakfast! Your recommendation is highly appreciated! Will you be traveling through the area again soon? We would love the opportunity to provide you with another great stay! We appreciate your business and hope to see you again soon!

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Jul 30, 2022
Dear Jean, On behalf of the entire team, we would like to thank you for your recent visit to the Quality Inn & Suites in Bradley, Illinois! We are very pleased to see you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay? Did you have the opportunity to dine in Oliver's Bar & Grill for the complimentary hot made to order breakfast? Will you be traveling through the area again soon? We would love the opportunity to provide you with another excellent experience! We appreciate your business and hope to see you again soon!

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property had nice employees, but the area was a little old and appeared dirty. The A/C stopped in the middle of the night and I had to change rooms. So much for a good night of rest. They couldn't financially compensate me because I used Expedia to reserve the room. I might think twice next time about going through a third party to book a room.
Stayed 1 night in May 2022
Response from Stephanie Newberry, Guest Relations Manager on Jun 12, 2022
Dear Laura, On behalf of the entire team, we would like to thank you for your recent visit. We would like to apologize for failing to exceed your expectations. We understand your frustration with having to change rooms in the middle of the night due to the A/C issues. We have since fixed the issue with the air conditioning unit. We appreciate your business and hope you will give us another opportunity to provide you with a stay that exceeds your expectations!

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Stephanie Newberry, Guest Relations Manager on May 25, 2022
Dear Danielle, Thank you for taking the time to complete the online survey regarding your recent stay at the Quality Inn & Suites in Bradley. Your feedback is very important to us. On behalf of the entire team, we would like to thank you for your recent visit. We are pleased to see you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay? Did you have the opportunity to dine in Oliver's Bar & Grill for the complimentary hot made to order breakfast? Will you be traveling through the area again soon? We would love the opportunity to provide you with another great stay! We appreciate your business and hope to see you again soon!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Stephanie V. Newberry, Guest Relations Manager on May 11, 2022
Dear Steven, Thank you for taking the time to complete the online survey regarding your recent stay at the Quality Inn & Suites in Bradley, Illinois. Your feedback is very important to us. On behalf of the entire team, we would like to thank you for your recent visit. We are pleased to see you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay? Did you have the opportunity to dine in Oliver's Bar & Grill for the complimentary hot made to order breakfast? Our morning chef really does an amazing job! Will you be traveling through the area again soon? We would love the opportunity to provide you with another great stay! We appreciate your business hope to see you again soon!

2/10 Terrible

Jeffrey

Traveled with group, Traveled with partner
Disliked: Staff & service
Nothing exciting or to write home about. Unfortunately I did not stay on Tuesday night the hotel had canceled my reservation for that night and told me that Expedia should not charge me because they canceled it and I still got charged anyway I’m still trying to get back my deposit from Expedia as well as the hundred dollar deposit the hotelPut on hold on my debit card for the nights I stayed on Sunday and Monday and I still have not gotten that back and it is now Thursday.
Stayed 1 night in Apr 2022
Response from Sarah McIntosh - Front Desk Manager on Apr 28, 2022
On behalf of the team at Quality Inn & Suites in Bradley we would like to apologize for failing to exceed your expectations. After speaking to staff, we did receive a phone call from Expedia canceling your reservation for Tuesday night at Quality Inn Bradley. We apologize if that was a mistake. You would need to contact Expedia regarding the money you paid, as we do not have anything to do with Expedia payments and virtual cards. In regards to your required authorization, I have checked and it was for sure released on the day you checked out and it usually takes 5-10 business days to appear back on your card. As of today (4/28) it has only been 4 days. If you do not see the authorization reflect back to you by next week please contact us at 815-939-3501 and we will assist in any way we can to our ability to make sure everything is taken care of. Again we apologize and hope to provide you with a better experience when you come back to Bradley.

10/10 Excellent

Susan

Stayed 1 night in Apr 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Apr 30, 2022
Dear Susan, On behalf of the entire team, we would like to thank you for your recent visit. We are very pleased to see you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay? Did you have the opportunity to dine in Oliver's Bar & Grill for the complimentary hot made to order breakfast? Will you be traveling through the area again soon? We would love the opportunity to provide you with another great experience! We appreciate your business and we hope to see you again soon!

10/10 Excellent

Yelitza

Stayed 1 night in Apr 2022

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great, All around.
Stayed 2 nights in Feb 2022
Response from Stephanie V. Newberry, Guest Relations Manager on Feb 24, 2022
Dear Thomas, On behalf of the entire team, we would like to thank you for your recent visit. We are pleased to see that you enjoyed your accommodations! Was there anything in particular you enjoyed about your stay? Did you have the opportunity to dine in Oliver's Bar & Grill for the complimentary hot made to order breakfast? Will you be traveling through the area again soon? We would love the opportunity to provide you with another great experience! We appreciate your business and hope to see you again soon!