Ratings based on 166 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Clean with helpful staff

Posted Mar 14, 2017
Room and hallways were clean and tidy, breakfast food was hot, and staff were friendly. However, at no point during our five-day stay did our party of four have enough towels; most days we had just two sets, and extras simply were not available. The staff members we spoke with were friendly and as helpful as they could be. We had the impression that they were trying hard but were given insufficient resources to do their jobs well. Overall, it was an okay stay; not sure we would stay again despite the convenient location.
Comment from Hotel Management
Mar 16, 2017 by Rajni, Hotel Management
Please accept our apologizes and we will talk to our House Keeping Department to correct the issue. Hope you will give us another chance to serve you batter. Thanks Rajni
3 out of 5
by A verified traveler

Not bad but....

Posted Mar 9, 2017
Second stay here went downhill since last stay.No water second day.
Comment from Hotel Management
Mar 11, 2017 by darrly, Hotel Management
Please accept our apologizes for inconvenience. The water was on with in 4 hrs as there was major breakdown in main supply line.Hope you will understand.Please come back and see us Thanks Darryl
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff

Posted Feb 8, 2017
Staff was very helpful and made my stay very enjoyable
Comment from Hotel Management
Feb 14, 2017 by Rajni, Hotel Management
Thanks you so much.Hope to see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Eastern NC

Near restaurants, shopping center and mall

Posted Feb 2, 2017
Pros: Staff was great and happily accommodating!
Cons: Restroom renovations around tubs/showers
Location: Close to mall, shopping centers, restaurants, local community college, plentiful bargain shops
The staff was great, hot full breakfast, clean facility and newly remodeled.
Comment from Hotel Management
Feb 14, 2017 by Rajni, Hotel Management
Thank you for taking time to write a review for our Hotel and staff. This will encourage our staff. Come back and see us if you are in this area
5 out of 5
Recommended
for Everyone
by A verified traveler from Kannapolis Nc

My house was full from guest from out of town

Posted Jan 22, 2017
My experience was great the front end person was very accommodating
Comment from Hotel Management
Mar 11, 2017 by Rajni, Hotel Management
Thanks for your nice comments. We appreciate your business. Thanks Rajni
5 out of 5
by A verified traveler

Very welcoming and clean

Posted Dec 10, 2016 on Hotels
Staff were great. Made us feel like we were welcomed into their home
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you fro your great comment. we will share with our Staff. Hope we will see you soon Thanks Rajni G.M.
5 out of 5
by A verified traveler

Friendly folks

Posted Dec 5, 2016 on Hotels
This hotel probably has the most friendly personnel I've ever encountered. I don't mean they were merely polite, professional, etc., but genuinely friendly. Breakfast was tasty and fairly nutritious. Check in was easy. Nice place to stay.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Paige Welch Director Of Sales Comfort Inn & Suites 704-795-4888
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler from Concord, United States of America

Great value with great service!

Posted Nov 25, 2016
Pros: The friendliness of the staff far exceeded my expectations.
Cons: I didn't notice any issues during this stay.
Location: There is ample shopping nearby. Mostly quiet, but there is a freight train nearby.
This was my second time as a guest at this hotel and the staff welcomed me back as if I was family. In addition to the friendliness and speedy check-in, the room was very clean.
Comment from Hotel Management
Nov 26, 2016 by Rajni, Hotel Management
Thanks and we like to give our best service to our guest so that they can comeback Rajni G.M..
4 out of 5
Recommended
for Everyone
by A verified traveler from waxhaw,nc

Convienient Location

Posted Nov 18, 2016 on Orbitz
Overall great experience with the exception of an interaction with the front desk receptionist when asking about accommodating a slightly later checkout time. Noon vs 11am
Comment from Hotel Management
Nov 26, 2016 by Rajni, Hotel Management
Sorry we will take care in future.