Posted Jun 5, 2016 on Hotels
problems started from check in. First room given had a very strong stench of mildew and a double bed instead of queen which I had paid for. I went to the front desk, assigned another room, but the key given did not fit. I went back to the front desk and they rekeyed the cards for the correct room. When I went to the room, once again the keys would not unlock the door. On my return to the front desk they had to send someone to the room with a master key to open the door.
Once inside the room I found a very large hole, at least the size of a grapefruit, in the comforter on the top side of the bed. The refrigerator was also frozen up and would not cool our milk and sodas. I reported this and nothing was done. On return to the room that night the elevator was broken and the man who answered when I called the number given to call for emergencies told me that all he could do was let the manager know the next morning. I informed him that I was unable to climb the stairs due to a recent surgery and that my money and purse was in my room (which limited me from going somewhere else to get a room for the night) he simply said there was nothing that he could do and no one that he could call. So I slept in my car. The next morning I reported this to the manager myself who told me she was unable to refund my money because I booked the room through Hotels.com.
That day the comforter was replaced but the door to room not shut completely. Everything in my room was open access to anyone.