Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Hotel Westport Kansas City, Tapestry Collection by Hilton

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 57 reviews" "
Rating 8 - Good. 9 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Julia, Columbia

Business traveler
Liked: Staff & service
Comfortable bed. No coffee maker or shower curtain. Smoke detector blinking intermittently over bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Elisha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great food choices within walking distance. Close to lots of activities.
Stayed 1 night in Apr 2024
Response from LC on Apr 15, 2024
Thankyou Elisha for your recent stay with us at Hotel Westport Tapestry Collection by Hilton. We are glad to hear you liked our centrally located hotel and cleanliness of the hotel met your expectations. Our team works hard to make sure our guests have a comfortable stay.We look forward to having the chance to welcome you back, whether for business or pleasure, the next time you are in the area.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LC on Apr 5, 2024
What an amazing review. I can't tell you how happy our team is that you enjoyed your stay. As a team, we do what we do to make our guests experience memorable. Thank you for taking the time to post this review and give us an excellent score. We can't wait to have you back.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a great place to stay in westport
Stayed 2 nights in Mar 2024
Response from LC on Apr 1, 2024
We take pride in our service levels so to see we executed on all fronts is the expectation. The reward is to get feedback like yours. Thank you from our entire team. We can't wait until your return.

8/10 Good

Alyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The front desk person, Nichole was amazing. She was super friendly and helpful. The only item that needed attention on the property was the elevator, it is definitely aged and needs to be updated.
Stayed 2 nights in Mar 2024
Response from LC on Apr 1, 2024
First and foremost, thank you for staying with us. We know you have a choice, and we appreciate the fact that you chose our hotel. That being said, I cannot thank you enough for the feedback you have provided. This is such valuable feedback and feedback that we will share with the ownership to make some updates to the elevator cabs. We take great pride in our service and processes and I am glad Nichole set an example of outstanding service. We hope to welcome you back and serve you for future accommodation needs in KC

8/10 Good

Treda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The room was very comfortable and quiet. The shower was great! Everything was very clean and the staff was exceptionally helpful. The only thing we didn't like was that there was no coffee maker in the room and they didn't have coffee available except for breakfast.
Stayed 1 night in Mar 2024
Response from LC on Apr 1, 2024
It's great to hear that you appreciated the array of amenities at Hotel Westport and enjoy every aspect of the stay other than the availability of coffee maker in the guest rooms. We apologize for any inconvenience due to this. We will address your concern with the upper management as your feedback help us improve our overall hotel operations. We thankyou for your honest feedback. We hope to see you soon.

10/10 Excellent

Robbie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this location. My wife and I stay here several times a year. The staff is great, clean location, and you can't beat the Flea Market burgers right across the parking lot!
Stayed 1 night in Mar 2024
Response from LC on Apr 1, 2024
Hi Robbie Thankyou for your feedback about your recent stay at our Hotel Westport Tapestry collection by Hilton. It was a pleasure to serve you and we can not wait to share your kind words with our entire team.I am so glad to hear that you love the burgers at Flea market.. We will have some Flea market gift coupons ready for you during your next visit.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enough
Stayed 1 night in Mar 2024
Response from LC on Mar 25, 2024
Thankyou for taking time to share your feedback about your recent stay with us. We hope to exceed your expectations should you choose to stay with us anytime travels bring you back to Kansas City.

10/10 Excellent

Al

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, and clean
Stayed 2 nights in Mar 2024
Response from Lovely Chandla on Mar 19, 2024
Thank you for this lovely review! It's great to hear that you enjoyed our friendly service and sparkling clean accommodations! Your positive feedback serves as an encouragement to our associates, who truly enjoy focusing on every detail of your stay. We hope you will think of us should your travels bring you back to the area. We are humbled to learn you would choose us again and we hope you find a reason to visit soon.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from LC on Apr 8, 2024
Thankyou so much Andrew for taking time to share your feedback. We look forward to your next visit.

4/10 Poor

Nicholas

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would not choose to stay here again.
Stayed 2 nights in Mar 2024
Response from LC on Mar 12, 2024
Thank you for sharing your feedback about your recent stay at our hotel. We understand the importance of a seamless and enjoyable stay and regret falling short of expectations. We take all guest feedback seriously to improve our overall operations. Please allow me to contact you personally to discuss your concerns in details.

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LC on Mar 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Offiong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was friendly. The guy working the kitchen was nice. We could have eaten dinner in the hotel instead of going out. Room was clean, bed was super comfortable, and the seats in the room was nice. I only wish the desk had a power outlet. But other than that, it was perfect.
Stayed 2 nights in Feb 2024
Response from LC on Mar 1, 2024
We loved reading you enjoyed the comfort, cleanliness, and convenience our hotel provides. Your kind praise for our staff is appreciated, we are so thrilled to hear that Raj, our restaurant staff member was very welcoming. we thank you for sharing your feedback on the power outlets, we are currently in the midst of adding more outlets. The next time you are visiting the area, we look forward to welcome you back.

6/10 Okay

JOHN

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The coffee was not bad it was horrendous! If you want customers to come back you should start with something as inexpensive as that.
Stayed 1 night in Feb 2024
Response from LC on Feb 28, 2024
So disappointing to see your review and that you had some concerns about the quality of coffee. I can assure you that your satisfaction is so very important to our entire team. We will take this feedback and use it to correct our deficiencies and share your comments with the vendor as well. Without your feedback, we can not improve, so thank you from our entire team.

10/10 Excellent

Darnesha

Liked: Cleanliness, staff & service, property conditions & facilities
Love place I would go back
Stayed 1 night in Feb 2024
Response from LC on Feb 27, 2024
What an amazing review. I can't tell you how happy our team is that you enjoyed your stay. As a team, we do what we do to make our guests experience memorable. Thank you for taking the time to post this review. We can't wait to have you back.

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff , the facilities , and the room , however , why not have a coffee maker in the room or coffee in the lobby and some form of breakfast in that great bar area .
Stayed 2 nights in Feb 2024
Response from LC on Feb 25, 2024
Thankyou for your feedback. I am glad you liked the hotel and our wonderful team at Hotel Westport Tapestry Collection by Hilton. I have addressed your concerns with our management team as it will definitely help us consider making some changes, However we do have coffee service; coffee is brought to your room upon request and unfortunately breakfast is not complimentary. We hope you will allow us another opportunity to exceed your expectations, should you choose to stay with us for your future travels.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were friendly and helpful. Parking was close.
Stayed 1 night in Feb 2024
Response from LC on Feb 15, 2024
Thank you for your review. There is nothing better than satisfied guests. Our team truly celebrates these victories. These reviews mean the world to our team, and we can't thank you enough for taking the time to send this review. I am glad our parking area met your parking needs as well. We truly hope to see you again soon.

10/10 Excellent

Collette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres a few options to eat around and most are walking distance. Easy and fast check in.
Stayed 1 night in Feb 2024
Response from LC on Feb 14, 2024
Thank you for taking the time to review your most recent stay with us. We take great pride in our service and could not be happier that you enjoyed your stay and perhaps enjoyed some Kansas city BBQ. We look forward to your return and do our best to make your stay very enjoyable.

10/10 Excellent

RHONDA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless! Cleanest I’ve ever seen! Staff was very nice! Plenty of parking.
Stayed 1 night in Feb 2024
Response from LC on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We are very thrilled to hear that the hard work of our housekeeping staff did not go unnoticed by you. We hope to welcome you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely front desk staff
Stayed 4 nights in Feb 2024
Response from Lovely Chandla on Feb 11, 2024
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our Front desk team's hard work and passion to serve our guests didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from lc on Feb 12, 2024
Thank you for sharing your experience. It is concerning to hear of your dissatisfaction, as you have graded us 3 out of 5. Our team takes any reported issues seriously. We are committed to upholding the high standards associated with our brand and will look into making necessary improvements. Your feedback is invaluable in guiding these efforts. Please allow me to contact you personally and discuss any concerns you may have regarding your recent stay with us. we hope you will give us another opportunity to offer a much better experience in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and property is very clean
Stayed 1 night in Feb 2024
Response from LC on Feb 11, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasha was fantastic.
Stayed 1 night in Jan 2024
Response from LC on Jan 28, 2024
Thank you for choosing Hotel Westport Tapestry Collection by Hilton as your choice of your stay . We appreciate your business and feedback .We are glad you enjoyed your stay and Tasha our wonderful team member met your expectations in delivering the best service possible. We We look forward to welcome you back and will do our best to exceed your expectations the next time travels bring you back to our area.

10/10 Excellent

Ash

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the room! Super comfy and clean.. easy to check in. Staff was nice and friendly.
Stayed 1 night in Jan 2024
Response from LC on Jan 28, 2024
Thankyou for taking time to share your feedback with us. We are glad to hear that you enjoyed your stay with us and our team's efforts to provide the best service possible did not go unnoticed by you. We look forward to serve you in the future as well.

10/10 Excellent

Sam

Stayed 1 night in Jan 2024
Response from LC on Feb 7, 2024
Thank you for taking the time to share your overall experience. It seems our staff efforts to provide a comfortable and convenient experience have been successful. Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. We look forward to your future stays with us at Hotel Westport Tapestry Collection by Hilton.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from LC on Dec 27, 2023
Thankyou for taking time to respond to the stay satisfaction survey. I appreciate your feedback and we look forward to serve you again should travels bring you back to KC

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lovely Chandla on Dec 20, 2023
Thankyou for taking time to grade us. We appreciate your business and hope to welcome you back anytime travels bring you back to Kansas City. Happy Holidays to you and yours from all of us at Hotel Westport, Tapestry Collection by Hilton

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Very clean throughout. Great location.
Stayed 2 nights in Nov 2023
Response from Lovely Chandla on Dec 4, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the staff. They were friendly and helpful which made us feel comfotable..especially Paul who gave us a great recommendation of where to get good barbeque! Also the housekeeping manager was very sweet to me when I got disoriented one morning on the elevator because I hadn't had my coffee yet! We had a good laugh over that.We would come back.
Stayed 2 nights in Nov 2023
Response from LC on Nov 21, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

4/10 Poor

ashley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a nice hotel clean and well kept. For the price i expected a coffee maker at the least in the room or even offered to us but nothing was offered or mentioned about anything when greated to check in no details of anything. I also would have thought that they would have a type of breakfast offered like a free continental breakfast but they only had a restaurant with is nice but like i mentioned before the persons working did not go over any of the details when we checked in at all.
Stayed 2 nights in Nov 2023
Response from LC on Nov 21, 2023
Thankyou for sharing your feedback with us. I apologize for any inconvenience you may have experienced during your recent stay. Please accept our sincere apologies and allow us to contact you directly .

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from lc on Nov 16, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lc on Nov 16, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Poor lighting in the room Housekeeping service performed only one of five days
Stayed 5 nights in Nov 2023
Response from lc on Nov 16, 2023
Thankyou for your sharing your feedback, we will definitely discuss your concern with our staff. We hope you will give us another opportunity to exceed your expectations, should you choose to stay with us in future,

10/10 Excellent

Rondi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from lc on Nov 10, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Okay

Liz

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Butts
It was fine. But for nearly $200 for one night, breakfast should be free.
Stayed 1 night in Oct 2023
Response from LC on Nov 8, 2023
Thankyou for your sharing your feedback, we will definitely discuss your concern with the brand and corporate

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was what I expected. Breakfast could have been better!
Stayed 2 nights in Oct 2023
Response from LC on Oct 29, 2023
Thankyou for taking time to share your honest feedback, We appreciate your suggestion and are currently working on adding some more breakfast offerings. Should travels bring you back to our area, please allow us to host you and exceed your expectations.

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiefs game experience
Fantastic service by everyone at the hotel!
Stayed 2 nights in Sep 2023
Response from Lovely Chandla on Sep 26, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Okay

Schalonda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was updated well but there was no microwave in our room and i didn't like the fact that the air conditioning was set to auto and we couldn't change it. I can't sleep when im hot and it got really warm when he air would shut off.
Stayed 2 nights in Sep 2023
Response from Lovely Chandla on Sep 26, 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly we missed the mark. I understand that we did fall short this time but I assure you that this is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to Kansas City, we hope you'll consider staying with us again.

10/10 Excellent

Glenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & friendly
The place was nice, staff friendly, quiet rooms considering the location.
Stayed 1 night in Aug 2023
Response from Regan on Sep 1, 2023
Glenda, Thanks so much for taking the time to write your review! We are so happy that we could make YOU happy! Safe Travels, and we look forward to hosting you again! The Tapestry TEAM

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Regan on Sep 1, 2023
Hi Tammy! It looks like you had a wonderful stay with us! We look forward to hosting you again when you come to Kansas City! Safe Travels Always, The Tapestry TEAM

8/10 Good

??

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Lovely Chandla on Nov 27, 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future