Suite, Multiple Beds, Non Smoking | Individually decorated, individually furnished, blackout drapes

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
3240 Broadway St, Kansas City, MO

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 110 reviews" "
Rating 8 - Good. 26 out of 110 reviews" "
Rating 6 - Okay. 18 out of 110 reviews" "
Rating 4 - Poor. 10 out of 110 reviews" "
Rating 2 - Terrible. 10 out of 110 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Melody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable; loud voices at night came right through the door which was the unfortunate part of my stay. Breakfast was great!
Stayed 1 night in Mar 2024
Response from LL on Mar 25, 2024
Dear Melody,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room comfortable and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the noise disturbances during your stay. Please rest assured that we'll look into this matter to ensure that all our guests can enjoy a peaceful environment.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, staff & service
The room was very clean with a pleasant smell, staff was friendly. However, the elevator was very small, had no working button lights and seemed to be in need of cosmetic upgrades. My room in particular had a clogged sink and non-working hair dryer. Hot breakfast with eggs and waffles which were nice, coffee service not great ( came out of a dispenser)
Stayed 1 night in Mar 2024
Response from LL on Mar 25, 2024
Dear Melanie,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you found our room clean with a pleasant smell and that our staff was friendly.We apologize for any inconvenience caused by the issues you encountered. Your comments have been shared with our maintenance team to address these concerns promptly.We're delighted to know that you enjoyed the hot breakfast. Your feedback regarding the coffee service is duly noted, and we will strive to improve in this area.We appreciate your valuable feedback as it helps us to continually improve our services and facilities for our guests. If there's anything else we can assist you with or if you decide to stay with us again in the future, please don't hesitate to let us know.

10/10 Excellent

Eulalio

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from LL on Mar 25, 2024
Dear Eulalio,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always here to assist you in any way we can.We hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service
Fine, area is a bit sketchy
Stayed 1 night in Feb 2024
Response from LL on Mar 22, 2024
Dear Ann,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your stay satisfactory overall.Regarding the area, we understand your concern. While we strive to provide a comfortable and safe environment for all our guests, we also recognize that external factors such as location can impact perceptions. Rest assured, we take security seriously and have measures in place to ensure the safety of our guests and their belongings.If there's anything else we can do to improve your experience or address any concerns you may have, please feel free to reach out to us directly. We value your input and are always looking for ways to enhance our guests' experience.Thank you again for choosing to stay with us. We hope to welcome you back soon for an even better stay.Warm regards,

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so sweet!
Stayed 1 night in Mar 2024
Response from LL on Mar 20, 2024
Dear Vanessa,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that our staff made a positive impression on you during your visit. Our team works hard to ensure that every guest feels welcomed and appreciated, so it's wonderful to know that their efforts made a difference for you.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're always here to assist you and ensure you have a fantastic experience with us.Looking forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
second time here, never had an issue!
Stayed 1 night in Mar 2024
Response from LL on Mar 5, 2024
Dear Giovanna,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that you had another great experience during your second visit.Ensuring a seamless and enjoyable stay for our guests is always our top priority, and we're delighted that we could meet your expectations once again. Your continued support and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you.If there's anything specific you enjoyed about your stay or anything we can do to make your next visit even more memorable, please feel free to let us know. We look forward to welcoming you back for your third visit and many more in the future.

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice checkin experience...
Stayed 1 night in Mar 2024
Response from LL on Mar 5, 2024
Dear Candice,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very nice check-in experience at our hotel.Ensuring a smooth and pleasant check-in process is essential for us, and we're glad to know that our team was able to provide you with excellent service upon your arrival. Your satisfaction is our top priority, and we're thrilled that we could start your stay off on the right foot.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon.Best regards,

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from LL on Feb 28, 2024
Dear Jenny,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to see that you had a wonderful experience during your stay.If you ever have any feedback or suggestions for us in the future, please don't hesitate to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the opportunity to welcome you back for another excellent stay in the future!

8/10 Good

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for going to a concert. Area in their control was tidy but surrounding area was under improvement. Clean rooms amd the staff was kind.
Stayed 1 night in Feb 2024
Response from LL on Feb 26, 2024
Dear Hailey,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be a great choice for attending a concert and that you appreciated our tidy rooms and kind staff.We understand your feedback about the surrounding area, and we're glad to inform you that we're continuously working to improve the overall environment to enhance our guests' experience even further.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LL on Feb 26, 2024
Dear Amanda,Thank you for taking the time to leave us a positive rating! We're delighted to hear that you had a satisfactory experience during your recent stay at our hotel.If there's anything specific you particularly enjoyed or if you have any feedback or suggestions for us to further enhance your future stays, please feel free to let us know. We're always here to ensure your comfort and satisfaction.We look forward to welcoming you back again soon!Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was newly upgraded and very clean.
Stayed 3 nights in Feb 2024
Response from LL on Feb 20, 2024
Dear James,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a positive experience during your recent stay at our hotel.It's wonderful to know that you appreciated the newly upgraded room and found it to be clean and comfortable. Providing a pleasant and comfortable environment for our guests is always our top priority, and we're glad to hear that we met your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to welcome you back again soon!Best regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 service! I will stay here every time :)
Stayed 2 nights in Feb 2024
Response from LL on Feb 16, 2024
Dear Stephanie,Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay with us and that you were pleased with our service. Providing top-notch service to our guests is our utmost priority, and we're delighted to know that we met your expectations.It's fantastic to hear that you were so satisfied with your stay that you plan to stay with us every time you visit. Your loyalty means the world to us, and we can't wait to welcome you back for another memorable experience.If there's anything specific you enjoyed about your stay or if there are any areas where we can further enhance your experience, please don't hesitate to let us know. We're here to ensure that each of your stays with us is nothing short of exceptional.Thank you once again for choosing to stay with us, and we can't wait to host you again soon!Warm regards,

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and would stay here again
Stayed 1 night in Feb 2024
Response from LL on Feb 16, 2024
Dear Chris,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had such a positive experience during your recent stay at our hotel, and we sincerely appreciate your perfect rating.It's wonderful to know that you found your stay to be very good and that you would choose to stay with us again in the future. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations.We truly value your patronage and look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you enjoyed about your stay or if there are any areas where we can improve, please don't hesitate to let us know. Your feedback is invaluable as we strive to provide the best possible experience for all our guests.Thank you once again for choosing to stay with us, and we can't wait to host you again soon.Warm regards,

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LL on Feb 16, 2024
Dear Brandon,Thank you for taking the time to leave us a rating following your recent stay. We value all guest feedback and appreciate you choosing to stay with us.While we're glad to see that you chose to stay at our hotel, we're disappointed that your experience did not meet your expectations. We would have loved to hear more about your stay to understand how we can improve and make future experiences better for our guests.If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to providing exceptional service to all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Nanette

Stayed 2 nights in Feb 2024
Response from LL on Mar 22, 2024
Dear Nanette,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and would love to hear more about your experience to better understand how we can improve.If there's anything specific you'd like to share or any issues you encountered during your stay, please don't hesitate to reach out to us. Your satisfaction is important to us, and we want to ensure that every guest has a comfortable and enjoyable stay with us.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,

6/10 Okay

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was okay overall as we were only there one night. The room was cold even after turning the heater up & to top it off shower water was not even close to warm.
Stayed 1 night in Jan 2024
Response from LL on Jan 14, 2024
Dear Daniela,Thank you for choosing our hotel for your recent stay. Your feedback is valuable, and I appreciate you sharing your experience with us.I apologize for any inconvenience you experienced during your stay. It's disheartening to hear that the room was cold even after adjusting the heater and that the shower water was not up to the desired temperature. Please know that we take these concerns seriously, and I assure you that our team will investigate and address the issues to prevent similar occurrences in the future.We appreciate your understanding, and I want to assure you that guest comfort is our top priority. If there's anything more you'd like to share or if there's an opportunity for us to make amends, please feel free to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.

6/10 Okay

Garry

Stayed 2 nights in Jan 2024
Response from LL on Jan 14, 2024
Dear Garry,Thank you for choosing our hotel for your recent stay. Your feedback is important to us, and we appreciate your input.While no specific comments were provided, we would love to learn more about your experience to better understand how we can enhance our services. If there are any particular aspects you'd like to share or if there's anything we can do to make your future visits more enjoyable, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we look forward to hosting you again.

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LL on Jan 7, 2024
Dear Diego,I trust this message finds you well. Thank you for choosing our hotel for your recent stay, and I appreciate you taking the time to provide feedback, even though there were no specific comments. Your input is important to us.We regret any discomfort you experienced even when our team was available to assist to ensure your comfort. I apologize if our effort to fulfill each one of your requests did not meet your expectations.Your feedback is crucial for our continuous improvement, and I assure you that we take your comments seriously. If there's anything more you'd like to share or if there's an opportunity for us to address any other concerns you may have, please feel free to reach out.Thank you for choosing our hotel, and we sincerely hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the places I wanted to go.
Stayed 2 nights in Dec 2023
Response from LL on Jan 3, 2024
Dear Leonard,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for providing us with a perfect rating. Your feedback is greatly appreciated, and we're delighted to hear about the positive aspect of our convenient location.It's wonderful to know that our hotel's proximity to the places you wanted to visit contributed to a positive experience. We understand the importance of a strategic location for our guests, and we're pleased that our setting met your needs.If there are any specific details about your stay that you'd like to share or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know. We value your feedback and look forward to the opportunity to host you again.Thank you for choosing our hotel, and we hope to welcome you back on your next visit.

8/10 Good

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LL on Dec 26, 2023
Dear Alecia,Thank you for choosing our hotel for your recent stay and for providing a good rating, even though no comments were included.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LL on Dec 24, 2023
Dear Luke,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for providing us with a perfect rating. We appreciate your feedback, and we are thrilled to hear about your positive experience.While no specific comments were provided, we want you to know that your satisfaction is our top priority. If there are any specific aspects of your stay that you enjoyed or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We look forward to the opportunity to welcome you back in the future.Thank you for your patronage, and we can't wait to host you again.Warm regards,

6/10 Okay

Miriam

Stayed 2 nights in Dec 2023
Response from LL on Jan 14, 2024
Dear Mirrian,Thank you for choosing our hotel for your recent stay. Your feedback is important to us, and we appreciate your input.While no specific comments were provided, we would love to learn more about your experience to better understand how we can enhance our services. If there are any particular aspects you'd like to share or if there's anything we can do to make your future visits more enjoyable, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we look forward to hosting you again.

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT A GOOD EXPERIENCE
- NO HOT WATER - DOOR WAS NOT FULLY FUNCTIONING (WOULD NOT CLOSE FULLY) - HAIR FOUND IN BATHROOM UPON ARRIVAL, TOWELS DAMP (PREVIOUSLY USED?) - PUT US IN A HADICAP ROOM WHICH IS NOT WHAT WE ORDERED KING SIZED MATTRESS TOO BIG FOR THE FRAME IT WAS ON, LED TO NOT BEING COMFORTABLE LUCKILY I WAS ONLY HERE FOR A DAY AND A HALF, OTHERWISE A MUCH BIGGER DEAL WOULD HAVE BEEN MADE
Stayed 2 nights in Dec 2023
Response from LL on Dec 12, 2023
Dear Anthony,We hope this message finds you well. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is crucial, and we appreciate you bringing these matters to our attention.Firstly, we want to address the issue with the room assignment. Your reservation was indeed made for an accessible room, which indicates a preference for a handicap-accessible room. We are truly sorry for any confusion or oversight in this matter.We are also sorry to hear about the problems you encountered with the room itself—the lack of hot water, the malfunctioning door, and the overall cleanliness concerns. Please know that we take these matters seriously, and we assure you that we are actively working to address and resolve each of these issues promptly. Specifically, we have checked the water temperature in the room, and it appears to be warm. However, we acknowledge that this may not have been the case during your stay, and we are investigating the matter further to ensure a consistent and comfortable experience for all our guests.Your feedback is invaluable, and we want to assure you that we are taking immediate steps to prevent similar issues in the future. If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out directly.We appreciate your understanding and patience in this matter. We genuinely value your patronage, and hope we have the opportunity to regain your trust in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Bad neighborhood noisy room never again
Stayed 1 night in Dec 2023
Response from LL on Dec 12, 2023
Dear John,I hope this message finds you well. Thank you for sharing your recent experience with us and providing feedback on your stay, although I'm truly sorry to hear that it fell short of your expectations.We want to express our sincere apologies for the inconveniences you faced, particularly regarding the noise level and your perception of the neighborhood. Your comfort is of utmost importance to us, and we regret any disturbances that may have affected your stay.Regarding the noise issue, it appears that your room's location at the corner next to the street may have contributed to the disturbance. We appreciate your understanding, and we'll take this into consideration as we work towards improvements in room assignments and soundproofing measures.Your feedback is invaluable, and we take it seriously. If there's anything else you'd like to share or if there are specific areas where we can enhance our services, please don't hesitate to reach out.We genuinely value your patronage, and while I understand your decision not to return, we hope to have the opportunity to regain your trust in the future. If there's anything we can do to make amends or address your concerns, please let us know.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I will always look to book here wherever I’m in KCMO
Stayed 3 nights in Dec 2023
Response from LL on Dec 11, 2023
Dear James,I trust this message finds you well. Your recent stay with us and your generous rating of 5/5 truly warmed our hearts. It's guests like you that make our efforts worthwhile, and we're honored to have earned your loyalty. It's our sincere goal to provide a welcoming and comfortable experience for our guests, and your continued trust in us is both humbling and inspiring.If there's anything specific that has made your stays enjoyable, or if there are ways we can further enhance your experience, please don't hesitate to share your thoughts. Your feedback guides us in our ongoing efforts to create memorable and positive stays for all our guests.Thank you for being a valued part of our hotel community, and we eagerly anticipate the pleasure of hosting you again. Should you ever need anything or have special requests, feel free to reach out—we're here for you.

8/10 Good

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from LL on Dec 11, 2023
Dear Jennifer,We hope this message finds you well. Thank you for choosing our hotel for your recent stay.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

4/10 Poor

Carli

Stayed 1 night in Dec 2023
Response from LL on Dec 12, 2023
Dear Carli,I hope this message finds you well. Thank you for choosing our hotel for your recent stay.We appreciate your feedback, and while we strive to provide the best possible experience for our guests, it appears there may have been aspects of your stay that did not meet your expectations. If there are specific areas where we fell short or if there's anything you'd like to share, we would be grateful for any additional feedback.Your satisfaction is important to us, and we would welcome the opportunity to learn more about your experience and explore ways to make amends. If you have the time or inclination to provide more details, please feel free to reach out.We value your patronage and hope to have the opportunity to improve and better serve you in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was newly remodel room was very clean, breakfast was good but could fill up every thing we had to ask to refill. Staff was very helpful.
Stayed 2 nights in Dec 2023
Response from LL on Dec 6, 2023
Dear Debra,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We greatly appreciate your positive comments and are thrilled to hear about your overall positive experience.It's wonderful to know that you enjoyed our newly remodeled room and found it to be very clean. We are also pleased to hear that you had a good breakfast experience, although we apologize for any inconvenience with refills. Your feedback regarding breakfast helps us improve, and we'll work on ensuring a more seamless service.Moreover, we are delighted that our staff was able to assist you effectively. Providing helpful and attentive service is a top priority for us, and your acknowledgment is truly rewarding.Thank you again for your kind words, and we look forward to welcoming you back for another great stay. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LL on Nov 28, 2023
Dear Phillip,We hope this message finds you well. Thank you for choosing Comfort Inn for your recent stay and for providing a good rating, even though no comments were included.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Susan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Nov 2023
Response from LL on Nov 5, 2023
Dear Susan,We appreciate your choice to stay at Comfort Inn and for taking the time to share your feedback. Your simple and effective comment, "quiet place," is valued and speaks volumes about your experience.We understand that a peaceful environment is essential for our guests, and we're pleased to hear that you found it quiet during your stay. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future.If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out.Warm regards,

4/10 Poor

LeaAnn

Stayed 1 night in Oct 2023
Response from LL on Nov 19, 2023
Dear LeaAnn, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We value your input and appreciate your honesty. If you have any specific comments that can help us improve please don't hesitate to reach out to us. Your comments are important, and we'll certainly take them into consideration as we work to enhance the overall guest experience. We hope to have the opportunity to serve you again in the future and make your stay more enjoyable. Thank you once again for choosing our hotel, and we hope to see you again in the future. Warm regards

10/10 Excellent

Terri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
In town for a concert at T-mobile was perfect for what we needed. Good location, no issues, is remodeled and nice.
Stayed 1 night in Oct 2023
Response from LL on Oct 29, 2023
Dear Terri,We're absolutely delighted to receive your wonderful 10/10 rating and your kind comments about your recent stay with us. It's fantastic to hear that our location was just what you needed for the concert at T-Mobile and that you found our remodeled accommodations to your liking.Your positive feedback means a lot to us, and we're thrilled that your experience was seamless and enjoyable. We look forward to the opportunity to host you again in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing us for your stay!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from LL on Oct 29, 2023
Dear Christopher,Thank you for taking the time to rate your recent stay with us a perfect 10/10! Your feedback is greatly appreciated. We're thrilled to know that you had such a fantastic experience, even though you didn't leave specific comments.We hope to maintain this level of service and look forward to the opportunity to welcome you back for another outstanding stay in the future. If you ever decide to share any additional thoughts or suggestions, we'd love to hear from you.

8/10 Good

Gary

Stayed 1 night in Oct 2023
Response from LL on Nov 10, 2023
Dear Gary,We sincerely appreciate your choice to stay at Comfort Inn and for taking the time to provide us with a positive rating of 4/5, even without specific comments.Your decision to stay with us means a lot, and we are truly grateful for your patronage. We are delighted that your overall experience was satisfactory, and we look forward to the opportunity to welcome you back in the future.If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, we would love to hear from you. Your feedback is invaluable as we strive to enhance our services.Thank you once again for choosing Comfort Inn. We are here to ensure your future stays are even more enjoyable, and your satisfaction remains our top priority.Warm regards,

10/10 Excellent

DONALD, edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms. Awesome free breakfast.
Stayed 1 night in Oct 2023
Response from LL on Oct 24, 2023
Dear Donald,We're thrilled to see your 5 out of 5 review! Thank you for your kind words about our great location, clean rooms, and awesome free breakfast. We're delighted you enjoyed your stay, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Jesus

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 17, 2023
Dear Guest, Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you and your friend had a great stay with us and that our staff provided you with friendly and helpful service. It's always our goal to make our guests feel welcome and well taken care of.We're also pleased that you enjoyed our breakfast area, finding it to be super clean and the food tasting delicious. Providing a comfortable and satisfying dining experience is important to us.We look forward to the opportunity to welcome you back in the future. If you have any questions or need assistance with your next reservation, please feel free to contact us. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service during your future visits.Warm regards,Front Desk

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 13, 2023
Dear Guest, Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you and your friend had a great stay with us and that our staff provided you with friendly and helpful service. It's always our goal to make our guests feel welcome and well taken care of.We're also pleased that you enjoyed our breakfast area, finding it to be super clean and the food tasting delicious. Providing a comfortable and satisfying dining experience is important to us.We look forward to the opportunity to welcome you back in the future. If you have any questions or need assistance with your next reservation, please feel free to contact us. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service during your future visits.Warm regards,Front Desk

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
My friend and I had a good experience at this hotel. The staff was friendly and was great help. Breakfast area was super clean and tasted pretty good too! We would stay here again.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you and your friend had a great stay with us and that our staff provided you with friendly and helpful service. It's always our goal to make our guests feel welcome and well taken care of.We're also pleased that you enjoyed our breakfast area, finding it to be super clean and the food tasting delicious. Providing a comfortable and satisfying dining experience is important to us.We look forward to the opportunity to welcome you back in the future. If you have any questions or need assistance with your next reservation, please feel free to contact us. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service during your future visits.Warm regards,Front Desk

4/10 Poor

allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was okay but the area is definitely sketchy. No stores or restaurants in sight. Have to catch a Lyft or Uber just to get a bite to eat. Price was cool but you get what you pay for
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Dear Allen, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We value your input and appreciate your honesty.We're sorry to hear that you found the area surrounding our hotel to be less than ideal. While we're delighted to hear that you found our prices reasonable, we understand that the location might not have met your expectations in terms of convenience.Your comments are important to us, and we'll certainly take them into consideration as we work to enhance the overall guest experience. We hope to have the opportunity to serve you again in the future and make your stay more enjoyable.Thank you once again for choosing our hotel, and we hope to see you again in the future.Warm regards,Front Desk Team

4/10 Poor

Mangala

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 4, 2023
Thank you for choosing to stay at our hotel; we sincerely appreciate your visit and would love to hear your feedback to help us improve our services further.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LL on Sep 26, 2023
We greatly appreciate your feedback and thank you for taking the time to share it with us. Your input is extremely valuable to us and we are always striving to improve our services. If there are any specific areas where you feel we can improve, please do not hesitate to let us know. Your comments help us enhance the quality of our offerings and ensure that we meet your expectations in the future. We hope to have the opportunity to serve you again and provide you with an even more enjoyable experience.

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LL on Oct 29, 2023
Dear Kelly,Thank you for choosing to stay with us, and for taking the time to leave a rating for your recent stay. We appreciate your feedback, and your 8/10 rating lets us know there's room for improvement. We're here to make your next stay even better, so if you have any specific suggestions or comments to share, please feel free to reach out. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty and unsanitary
It smelled bad and there were literal blood droplets on our sheets.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Hello Guest, we greatly appreciate you taking the time to write this review. Thank you for your valuable suggestions, which we highly appreciate. We are continuously working to improve ourselves every day, and reviews like yours help us tremendously. We look forward to taking care of you during your next visit.

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean breakfast was really good.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Dear Guest, we wanted to take a moment to thank you for your thoughtful review. We are thrilled to hear that your experience with our service was enjoyable and exceeded your expectations. Providing exceptional service that makes our guests feel at home is our foremost goal. We eagerly look forward to having you back for another wonderful stay in the near future. Best regards.

8/10 Good

Liliana

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Dear Liliana, we wanted to take a moment to thank you for your thoughtful review. We are thrilled to hear that your experience with our service was enjoyable and exceeded your expectations. Providing exceptional service that makes our guests feel at home is our foremost goal. We eagerly look forward to having you back for another wonderful stay in the near future. Best regards.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the night clerk was extremely helpful.
Stayed 2 nights in Sep 2023
Response from LL on Sep 21, 2023
Hello Timothy,We would like to thank you for your kind review. Your positive feedback is greatly appreciated and we are delighted to hear that our staff provided you with a wonderful experience that exceeded your expectations. Your feedback is valuable to us and we look forward to the opportunity to welcome you back for another enjoyable stay in the near future.Best regards.

8/10 Good

Amiee

Stayed 1 night in Sep 2023
Response from LL on Oct 29, 2023
Dear Amiee,We appreciate your recent stay with us and the 4/5 rating you've given us. While we're pleased to see that you had a positive experience, we're always eager to make it even better. If there are any particular aspects of your stay you'd like to highlight or if you have any suggestions for improvement, please don't hesitate to let us know. Your feedback helps us enhance our services and ensures that your next visit is even more enjoyable.

2/10 Terrible

Rustee

Stayed 1 night in Sep 2023
Response from LL on Sep 29, 2023
Dear Rustee,We are truly sorry to hear that you had a less than satisfactory experience during your stay with us. May we kindly request that you send us a direct message with specific details regarding the aspects of your stay that you did not find enjoyable? Your feedback will be invaluable to us as we strive to continually improve our services and address any issues that may have arisen.We sincerely appreciate your feedback and look forward to hearing from you soon.Best regards.

10/10 Excellent

Andre

Stayed 2 nights in Sep 2023
Response from Diego on Sep 5, 2023
Good afternoon Andre. Thank you for placing your trust in us we know how important was it for you, and our staff will always want you to feel at home. Please come stay with us again soon!

6/10 Okay

Nevaeh

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Room
The hotel wasn’t bad but there were some issues with the room. One of the comforters was stained and appeared dirty. The tv wouldn’t work. We weren’t sure if it was an outlet issue because several outlets didn’t work. Not enough linens in our room. Only two towels even though three people were staying in the room. The staff was friendly though.
Stayed 1 night in Aug 2023
Response from LL on Sep 4, 2023
Hello Nevaeh, We want to thank you for taking the time to leave a kind review about your stay with us. We are thrilled to hear that you had an enjoyable experience. We appreciate your feedback regarding the recommendation issue and want to assure you that we will take immediate action to rectify it and prevent it from happening again. We are looking forward to your next visit and are committed to providing you with another unforgettable experience. Best regards,