Ratings based on 568 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Happy

Posted Apr 19, 2017
Pros: Very nice inside and outside of the hotel. The room had everything that you needed.
Cons: Nothing.
Location: Location was perfect. So, close to the Airport and Restaurants within a 4-mile radius.
Enjoyed my stay. Very quite and clean, and people were very friendly
Comment from Hotel Management
Apr 19, 2017 by Jessica Scribner AGM, Hotel Management
Thank you so much for your review regarding your most recent stay at our property! The staff always appreciate recognition for their hard work. We strive to provide our guests with an exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland

The room was fine and fresh smelling.

Posted Apr 11, 2017
Pros: It was close to the car rental facility. The breakfast server, Valerie, was very good at making sure everything was clean through breakfast.
Cons: I would return to this hotel. Besides the cleanliness and efficient staff, it was close to the gas stations and use of the internet was efficient.
Location: We didn't stay long. We just slept and left in the morning. Towels and linens were very clean and beds were clean. Bathroom counter was ample.
The night staff who greeted us was excellent. The room was clean and lighting was bright enough to determine cleanliness. The hallway was quiet which provided a restful sleep. Check out was efficient and quick.
Comment from Hotel Management
Apr 12, 2017 by Jessica Scribner AGM, Hotel Management
Thank you so much for your positive feedback regarding your most recent stay with us! We are glad to hear you enjoyed your stay. Our whole staff sincerely appreciates your kind comments! Cleanliness and exceptional customer service is very important to us here at The Best Western Plus KCI/East. We do hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Very professional and friendly service

Posted Mar 26, 2017
My sister and I had traveled from Oklahoma to Kansas City, MO to pick up my son the next day from the hospital. We had no idea where to stay, and we had definitely just experienced a very unsafe part of City and knew we had to get far from that part of town. Went online and found the Best Western Plus Hotel. It is a very nice Hotel with both friendly and professional staff that checked us into our room. I would definitely recommend this Hotel to all our family and friends!
Comment from Hotel Management
Apr 3, 2017 by Jessica, Hotel Management
Thank you so much for taking the time to leave us feedback regarding your recent stay with us! We are glad you found us online and decided to stay with us. We appreciate your positive comments. Thank you again, Jessica Scribner Assistant General Manager Best Western Plus
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
I used the business center. Internet speed was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 7, 2017
Clean, Comfortable, Friendly Staff, Great Breakfast, at a Bargin Rate.
Comment from Hotel Management
Mar 9, 2017 by David - GM, Hotel Management
Good Afternoon Phil, We appreciate your review and kind comments. I will surely pass your comments on to my staff so they know how well they're doing. We hope to see you again soon!
3 out of 5
by A verified traveler from Los Angeles

Functional hotel

Posted Feb 28, 2017
Average hotel with a friendly staff that served the purpose as a place to stay overnight b4 a flight. The bathroom fixtures were very nice. Decent breakfast buffet too. Downside- 1st room smelled smoky and 2nd room had ???pet hair on the desk chair.
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Hotel close to airport with great breakfast.

Posted Feb 20, 2017
The room was nice, had everything we could need. The bed was extremely hard though, and I like a firm mattress. The breakfast was more than enjoyable, they had nuts and dried fruit as cereal toppers which was a welcome surprise.
Comment from Hotel Management
Feb 24, 2017 by David, Hotel Management
Dear Laurel, We greatly appreciate your feedback! I am sorry to hear about the comfort of our mattresses; we usually receive compliments on them. I have a great breakfast staff that has given me their on input on what we should serve so I will make to to pass your comment along. We hope to see you again! David Craig General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Great Port in a Storm

Posted Jan 18, 2017
Stayed an extra day while an ice storm passed through. Room was large enough and comfortable. Best part of the visit was the fitness center. Excellent equipment kept in good condition. Breakfast was typical of this type of motel. Would certainly stay there again.
5 out of 5
by Jamie

This traveler left a rating score only Posted Jan 17, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Exactly what you'd expect

Posted Jan 11, 2017
Easy check in. Fairly clean room. Fitness center is basic but good for cardio and a light w/o breakfast is decent as well.