I booked this hotel for our honeymoon since it is so close to the plaza. I would give this hotel a 5 star rating if my camera with my wedding photos hadn't come up missing from our room while we were out to dinner!!!! Someone on the staff went into our room and stole it out of my suitcase and when I called corporate to complain I was told that they have a policy not to replace any missing items. If this had not occurred, I would have had a wonderful stay. Nice room and comfy bed, just don't bring any valuables!
Comment from Hotel Management
Sep 29, 2016 by joy, Hotel Management
We replied to you on your personal email and offered to send you the camera footage that no one entered your room after your check- in, except you, or before your check- out the following day. I can imagine it is frustrating for you to not have photos of you wedding, and we will keep looking for a camera. Our offer still stands to send you the footage, we do not want you or anyone else to think we would
take something from a guest room. And we wish you congratulations on your wedding!