Ratings based on 1,913 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 22, 2017
Our room door's seal was all but gone, noisy and light shown all the way around the door jamb. At night we felt like there was a constant dripping sound coming from bathroom. The hotel was much closer to a rough neighborhood than our liking, on the plus side, the hotel staff was great.
Comment from Hotel Management
May 23, 2017 by jb, Hotel Management
We hope you you alerted the FD staff to this issues. We will look onto them immediately. Our neighborhood is very close to the city's main 2 museums and the KC Art Institute. The famous Country Club Plaza is 2.5 blocks down the hill and we are very near some beautiful older neighborhoods. We are sorry if you did not care for our location. We are so conveniently located from most all KC's attractions. And thank you for complimenting our staff. We will pass it along to them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Visiting son

Posted May 19, 2017
I love this hotel and its location but the guy at check in this time was not friendly. Other than that great experience! The lady running the breakfast bar was very friendly and the room...as always..super clean and comfortable!
Comment from Hotel Management
May 23, 2017 by JB, Hotel Management
We are so sorry you didn't feel welcomed! We pride ourselves on loving our guests! We will let him know about your experience so he can step up! Thank you for all of your lovely comments. We hope to see you again this summer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis, MO

Nice hotel loved the jacuzzi room. QT next door!

Posted May 19, 2017
Very friendly staff, very nice updated hotel, great breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2017
Pros: I really liked the location and I don't think you can beat this hotel for the price! I also liked that Wifi was free as was breakfast.
Cons: A huge improvement would be to put small microwaves in the rooms to accompany the refrigerator that is already there.
Location: There is a great theater not too far where I've seen some really great concerts. The KC public library is close and neat to visit, lots of great shops
I only stayed at the hotel for one night, I was in town for a concert. The hotel is in a great location, the hotel staff is very friendly, and the rooms were clean. I will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel, great room & lovely staff....

Posted May 4, 2017
Pros: All of the staff are just simply wonderful here....The bed is so divinely comfortable too!!
Cons: maybe a vegan, more fruit & gluten dairy free option at breakfast....thats it really....
Location: Close to the Plaza, restaurants etc...
I dont like staying in hotels at the best of times, but my experience at the Best Western Plus Seville Plaza Hotel has been exceptional..... I would definately return & stay again....
5 out of 5
Recommended
for Everyone
by A verified traveler from NE

Better than expected

Posted May 2, 2017
We stayed 1 night and the place was better than expected. The lobby was clean and welcoming. The clerk was very friendly and professional. The room was nice and clean. We had to move to a different room due to plumbing issues and the next room was even nicer. I will stay here again for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place,friendly,nice breakfast

Posted Apr 30, 2017
Nice room,good location,friendly, clean and quiet
2 out of 5
by A verified traveler from Wichita,ks

Worst bed ever and good luck on parking

Posted Apr 25, 2017
The hotel is old. The staff was nice enough. The hotel has no parking basically and was told to park illegally by hotel staff. The neighborhood around it is not very good. The room was clean. Bathroom needs work. The worst part ever was the bed. It was a giant sink hole. So uncomfortable. They should spend less time redoing the lobby and work on the main part of your stay the bed. Breakfast was good but no where to sit to eat it.
Comment from Hotel Management
Apr 28, 2017 by jb, Hotel Management
We are sorry we did not provide you with a satisfactory stay. As with many buildings in our area we are more vintage but our interior is up to date and our exterior facade has just been remodeled as well as our lobby. We are questioning where the photo was taken in the center. Obviously we need to address mark. As far as the elevator, our maintenance dept was doing work on it and a lense was missing and bulb being replaced at the time you were present. We do hope you reported the bed comfort to the staff. We are in the process of replacing beds and want to make sure yours was on the list. Thank you for your comment about breakfast, we do invite guests to eat outside on our patio or join others at the community table. Thank you for letting us know about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel

Posted Apr 24, 2017
A nice hotel. The front desk personnel was very nice and helpful. I really enjoyed the hot breakfast. I would go again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location near the Plaza.

Posted Apr 11, 2017
Nicely renovated hotel. Very clean. Friendly staff. Breakfast was better than most places we have stayed recently.