Property amenity

Reviews of Candlewood Suites Kansas City Speedway, an IHG Hotel

2.5 out of 5
Candlewood Suites Kansas City Speedway, an IHG Hotel
10920 Parallel Pkwy, Kansas City, KS

Reviews

8.0

Very Good

Rating 10 - Excellent. 229 out of 565 reviews" "
Rating 8 - Good. 188 out of 565 reviews" "
Rating 6 - Okay. 85 out of 565 reviews" "
Rating 4 - Poor. 42 out of 565 reviews" "
Rating 2 - Terrible. 21 out of 565 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Holly, Effingham

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Our stay was fine. The staff was very friendly and there was almost always someone available. For the price, a breakfast would have been nice. My stay was uneventful, which is a good thing. The beds were comfortable and clean. Water pressure in the shower is fairly low, but workable. I really liked how they treated our pets. Very friendly place.
Stayed 2 nights in Mar 2024

6/10 Okay

Chia, WICHITA

Traveled with family
Liked: Staff & service
The property was decent for a one night stay. It's definitely more of a motel than a hotel. The quality of the furniture was low but clean. There is a big pothole on the side of the building when you are driving to the back parking lot, there were no safety barriers and could have easily been missed in the dark.
Stayed 1 night in Mar 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
I greatly enjoyed the cleanliness, appliances new and in good working condition, the gym, free laundromat to wash and dry clothes. The staff was accommodating.
Stayed 1 night in Mar 2024

6/10 Okay

donna

Traveled with partner
Liked: Staff & service, amenities
We paid extra for a standard room and they gave us a studio. The chair was broken, it was hot and dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Baron

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mackenzie

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Emily

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always love staying at this hotel. The rooms are amazing and so is the staff.
Stayed 1 night in Oct 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 4 nights in Sep 2023

10/10 Excellent

Gary, Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, very handy, friendly staff
Stayed 1 night in Sep 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

10/10 Excellent

Lori

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No breakfast included
Stayed 2 nights in Sep 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked having a suite with a separate bedroom. Very convenient to go to Kansas Speedway. Didn't like that the bedroom did not cool off like the main room. Seems to be not enough ventilation into the bedroom.
Stayed 5 nights in Sep 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

10/10 Excellent

Shellie, Little Rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean
Stayed 2 nights in Sep 2023
Response from Andy Kamble on Nov 2, 2023
Thank you so much for you Awesome review. Our team strives to provide excellent customer service to all of our guests. We cannot wait for your next visit.

4/10 Poor

Jeremy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Kathryn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
find somewhere else to stay!
our first room was very dirty, so we changed rooms immediately. The second room was not that much better. The air conditioner leaked so badly that our carpet was soaking wet. I had a very odd mildewy smell as well.
Stayed 1 night in Aug 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience! I can’t remember the last time I slept so well in a hotel! Thank you
Stayed 1 night in Aug 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

4/10 Poor

Nhia Yee

wifi is not good, and the front desk service is very poor
Stayed 1 night in Aug 2023

10/10 Excellent

Debera

Stayed 1 night in Jul 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family.

8/10 Good

Joe

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
cool little spot to stay. dishwasher was leaking tho :/
Stayed 2 nights in Jul 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Jul 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and everything was fine. I will stay here again.
Stayed 1 night in Jul 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

8/10 Good

Joy Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a kitchenette in the room! Only downfall we experienced was the slowness of the internet server. After checking with the front desk regarding this issue, I was told the internet could be slow at Tim’s due to multi hotels using the same server.
Stayed 1 night in May 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location is perfect. Lots of dining and fun places within walking distance.
Stayed 1 night in May 2023
Response from Andy Kamble on Aug 30, 2023
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room wasn’t ready at 6pm, and the sheets for the pullout bed were not very clean.
Stayed 1 night in May 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
The hotel is nice and very accessible. The TVs in the room didn’t work and the pull out couch had no linens for us to be able to utilize it.
Stayed 1 night in May 2023

8/10 Good

Shelia

Stayed 2 nights in May 2023
Response from Andy Kamble on Aug 30, 2023
Thank you so much for your positive review! We are very pleased to know you enjoyed your stay with us and are contributing to promoting our business. We hope you decide to stay with us again in the future and bring your friends and family

4/10 Poor

Alvin

Stayed 3 nights in May 2023
Response from Candlewood Suites on May 13, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites on Fort Huachuca!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing IHG,

4/10 Poor

Kimberly, INDEPENDENCE

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We unlocked our room only to find that it was already occupied. When we went down to confront the front desk they only said “yea. We knew we double booked, we just couldn’t remember which room it was”. I had two rooms booked in the same name and our party ended up two floors apart. The floors were sticky and disgusting and the hallways smelled like sewage. Will never stay here again!
Stayed 1 night in May 2023
Response from Candlewood Suites on May 13, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites on Fort Huachuca!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing IHG,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Candlewood Suites on May 13, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites on Fort Huachuca!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing IHG,

2/10 Terrible

Morgan

Disliked: Cleanliness
My room smelled like pee
Stayed 1 night in Mar 2023
Response from Candlewood Suites on May 13, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites on Fort Huachuca!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing IHG,

10/10 Excellent

Carol

Stayed 1 night in Mar 2023
Response from Candlewood Suites on May 13, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites on Fort Huachuca!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing IHG,

4/10 Poor

Verified traveler

Traveled with family
I just wish it had more.
Stayed 1 night in Feb 2023
Response from Andy Kamble on Aug 30, 2023
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

8/10 Good

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to area I wished to visit
Stayed 1 night in Feb 2023
Response from Andy Kamble on Aug 30, 2023
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

6/10 Okay

Ronald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Wrong room.
I reserved a 1 bedroom suite with a queen bed and a separate living area with pullout couch. I got a double bed room. There was a dirty towel hanging in the bath room. They quickly resolved the towel situation. They told me there were no suites available and that their records did not indicate a 1 begroom suite was booked. Not happy.
Stayed 1 night in Feb 2023

10/10 Excellent

Carl

Stayed 1 night in Dec 2022
Response from Andy Kamble on Aug 30, 2023
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

10/10 Excellent

Rosalia

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great! The person at the desk was extremely nice and helpful
Stayed 1 night in Dec 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

4/10 Poor

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke detector starting beeping at 3:30 and didn't stop until 5:30am. We had to be up at 6:30, so we didn't call the front desk as we assumed it would take a long time to get someone up there or move us to another room.
Stayed 1 night in Nov 2022

8/10 Good

James, Bixby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andy Kamble on Aug 30, 2023
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

10/10 Excellent

JERRY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the nicest and cleanest hotels that I have ever stayed in. Highly Recommend!!
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

8/10 Good

Madlene

Stayed 3 nights in Oct 2022

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service
The staff were friendly and helpful. This is a "no frills" hotel and I was looking for a few more "frills," like free breakfast and towels for the right number of people we had in the suite. We used the pullout sofa and had to request pillows, sheets, a coverlet, etc.
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
I am very pleased to hear you had a great experience! We appreciate you sharing your experience with others and hope we see you back here soon!

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room is a bit outdated. We had a mugging incident in the parking lot. Not terrible experience but will pick a different location next time.
Stayed 1 night in Oct 2022
Response from Candlewood Suites on Dec 28, 2022
Thank you so much for sharing your experience! As a team we work very hard in creating an amazing hotel experience for our guests. I will be sharing your review with my team and I know they will really appreciate hearing this! Thanks again!