Tuscany Suite | Bathroom | Combined shower/tub, jetted tub, designer toiletries, hair dryer

Reviews of Chateau Avalon Hotel & Spa

3.5 out of 5
Chateau Avalon Hotel & Spa
701 Village West Parkway, Kansas City, KS

Reviews

8.2

Very Good

Rating 10 - Excellent. 431 out of 889 reviews" "
Rating 8 - Good. 236 out of 889 reviews" "
Rating 6 - Okay. 109 out of 889 reviews" "
Rating 4 - Poor. 79 out of 889 reviews" "
Rating 2 - Terrible. 34 out of 889 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Coral

Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had no hot water all night i called front dest and was told to wait about 45 min to an hour per it was a full house wich would have been ok except i had already been waiting all afternoon into the evening and never did have hot water it came out ice cold and would run luke warm for maybe 5 min and back to cold i waited till almost 2.am and still couldn't get it hot.
Stayed 1 night in Feb 2024

6/10 Okay

Jessica, Kansas City

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very welcoming and informative of all the hotel’s accommodations. However, the room I was not so pleased about. They could definitely use an update on these rooms. The room smelled weird like a mildewed basement. Had to spray my perfume to get rid of it, although I could still smell it a bit. The lighting was terrible. The furniture was old and dirty and needs to be cleaned or replaced. My biggest issue was that the jacuzzi hot tub water, did NOT get hot! With the rates these rooms are going for, they need to do better!! Probably won’t book here again.
Stayed 1 night in Feb 2024

8/10 Good

Jaidyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of the rooms and good room service options
Stayed 2 nights in Feb 2024

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service
It was very nice ,old property not enough water pressure but still nice
Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
I received an email the day I was to check in. It was a pre-check in. Which is fine. But the email said I could check in at 3 PM. Which was great. When I got here at 3 PM they told me the room was not ready and would not be ready till 4 PM. I explained that your email said 3 PM. They said, “yes, we’re trying to fix that“later on I went down to the front desk and no one was there for probably 10 minutes. There was several people waiting.
Stayed 1 night in Jan 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great placd
Stayed 1 night in Jan 2024
Response from Kristy on Jan 26, 2024
We are very happy you chose the Chateau Avalon Hotel for your stay. We look forward to seeing you again soon!

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was nice, massage was wonderful. Could use some updating, but we had a good time. Great location.
Stayed 1 night in Jan 2024
Response from Kristy on Jan 26, 2024
Thank you for choosing the Chateau Avalon. We appreciate your feedback and are always looking for ways to improve guest's experience. We have begun the renovation process! We can't wait to see you again very soon!

10/10 Excellent

Travis

Stayed 1 night in Jan 2024

2/10 Terrible

Jake, Midwest City

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
Stayed 1 night in Dec 2023

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Milagros

Traveled with partner
Liked: Staff & service, property conditions & facilities
After a year of just being busy i was finally able to afford to bring my husband to a football game. Ive heard great places about the Chateau so i said why not? Check in was simple, done online. We get to our room and the jets on the bathtub done work. Ms. Lauren offered us another room. Which was amazing on her part. But all the rooms we went into none of the beds were made. Bummed out that we had to wait for the room to get cleaned out and linen to be put on. We were tired after a road trip. But so grateful for Ms. Lauren for going above and beyond to help us.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Janet

Business traveler
Disliked: Property conditions & facilities
Always enjoyable, just not fabulous!!!
We love the Château Avalon. It has the potential for being fabulous. However, I it seems every time we go that it’s a little less kept up such a beautiful place. The beds are super comfortable love the pillows. Due to the lack of hot water beautiful spa tub, however, the management graciously, gave us all night on them to make up. I would have rather enjoyed my time there. I need a make up line fortunately. We ordered a breakfast sandwich and coffee to be delivered in the room. It was on time. The coffee was delicious. Sandwiches were good but we didn’t receive anything extra such as salt and pepper may be a little butter would’ve been nice if, I don’t think the muffin was buttered. We would definitely stay OK because it’s such a beautiful place but it’s the little things attention to detail that turns a good state into a fabulous stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Lekeyah

Stayed 1 night in Dec 2023

10/10 Excellent

Chad

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roman Room
We enjoyed a wonderful stay in the Roman themed room! So comfortable and peaceful. Thank you.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

wilsie

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here for our anniversary, We like this room even better. Malaysisn Rain Forest
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service
My card was charged the wrong amount and it was a surprise because upon check in I wasn’t told of a charge. The room smelled like mildew
Stayed 1 night in Nov 2023

10/10 Excellent

sonia

Stayed 1 night in Nov 2023

6/10 Okay

timothy

Stayed 1 night in Nov 2023

10/10 Excellent

Cary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Denessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and the room was great !!! I would love to stay once or twice a month just to get away from the chaos of life.
Stayed 1 night in Nov 2023

10/10 Excellent

Kenyeta

Stayed 1 night in Nov 2023

2/10 Terrible

Christy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
Stayed 2 nights in Nov 2023

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the castaway room had a amazing time
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2023

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Bad coffee service
Everything was but when I called room service to tell them my coffee maker was broken and that I couldn't make coffee they told me to come to the lobby to get coffee when I got to the lobby the coffee was cold other then that over all great I believe they will correct that when people pay that kind of money they should get the service that's expected
Stayed 1 night in Oct 2023

8/10 Good

Dennis, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
Stayed 1 night in Oct 2023

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and respectful of your privacy. Thank you for the warm welcome.
Stayed 1 night in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).
Stayed 2 nights in Oct 2023

6/10 Okay

Holly, Independence

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Chateau Avalon is known for weddings. So to stay overnight on the weekends, parking was awful. Staff was hard to find, rude and unhelpful. We had to search ourselves and get our own answers to our questions. Rooms were small and VERY little storage to unpack our bags... one end table and three hangers. Spa - Masseuse were good but you can hear all of the activity from the hotel while you're getting your massage. It was not a calming environment. We will not return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a great time at this place. I needed a getaway just from everyday stress and they gave that to me. Upon arrival the woman that checked me in was so nice and genuine and it gave me the assurance we were not going to be let down. Thanks!
Stayed 1 night in Oct 2023

10/10 Excellent

Vincent L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, been many times and enjoyed our stay every time.
Stayed 1 night in Oct 2023

8/10 Good

MIchael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little problem when we decided to stay another night, and we loved the robes but they did not have any to buy at the time of our stay,but one of the managers named Sara P. Took great care of us and made the weekend one to remember. The staff is wonderful and we highly recommend staying here. We also recommend the spa treatment it was our first time and it was wonderful and very relaxing. But most of all we want to give a big thank you to Sara P. And to Robert two staff members that really made a difference.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and Unique place
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Extremely nice. We stayed in the Serengeti Room and the Castaway Room. Both were clean and in good shape. The themes were very well executed. We ordered room service for breakfast, and it's clear that effort was taken to deliver a good product. The biscuits, gravy, eggs, and sausage were all delicious. The staff were all very nice and attentive. No knocks on this place. We will definitely return.
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Simon

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Donald

Stayed 1 night in Sep 2023

10/10 Excellent

James, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to the race track and casino.
Stayed 5 nights in Sep 2023