Ratings based on 225 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Excellent customer service.....

Posted Apr 21, 2017
Pros: Everything
Location: Right off freeway...located very conveniently.....
All staff members went above and beyond to help me with my stay....everyone extremely nice and friendly....
Comment from Hotel Management
Apr 21, 2017 by Corina Gonzales Assistant General Manager, Hotel Management
Thank you for taking the time to let us know how your recent stay with us went! I am so glad you enjoyed you stay here at the Comfort Inn and Suites. It was great having you here! Come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Superb hotel for business or leisure

Posted Mar 28, 2017
Pros: What I liked about this hotel is that you felt like a person staying there - not just another number in the nightly headcount.
Cons: The vinyl on my desk chair was in need of repair; carpet could be cleaner (I do pilates on my mat); showers need a mat/stickies on the bottom
Location: The location is very close to both Metcalf and 435. Several eateries close by and the OP Convention Center.
The hotel staff is very professional and for a single female traveling alone, they placed me in a room location where I felt safe. The hotel is very clean and you can tell that they are constantly updating the room amenities and furniture. This is an older property, but you wouldn't know it walking in the front door. I requested extra hangers when I first arrived and maintenance delivered them immediately to my room. The GM asked me the next a.m. if I received the hangers -- communication of the staff is excellent. The beds are firm and there are a variety of pillow sizes, which is nice.
Comment from Hotel Management
Apr 3, 2017 by Corina Gonzales Assistant General Manager, Hotel Management
Thank you for taking the time to let us know how your recent stay with us went! I am so glad you enjoyed your stay here at the Comfort Inn and Suites. Come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to convention hotels

Posted Feb 23, 2017
Pros: Cost, Quality of the room
I found the room here just as good as the more expensive nearby hotels (Marriott, Embassy Suites) for half the price.
Comment from Hotel Management
Mar 28, 2017 by Corina Assistant General Manager , Hotel Management
We enjoyed having you at our hotel.We look forward to your return! Thank you for taking the time to fill out our online survey. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Overland Park, KS

Nice hotel close to everything

Posted Feb 7, 2017
Pros: Clean, comfortable, had everything we needed and a good price.
Location: Close to interstate highway and a major artery in Overland Park. Convenient to everything.
We had to be out of our home for a week while repairs were being done due to extensive water damage. We were very comfortable in the hotel and it was close to restaurants, gas stations, shopping, etc. The hotel was clean and offered free breakfast plus free wine and beer in the evening. Liked having a microwave and frig in the room.
Comment from Hotel Management
Mar 16, 2017 by Corina Gonzales-Front Office Supervisor, Hotel Management
Thank you for taking the time to let us know how your recent stay with us went! I am so glad you enjoyed some of our many amenities offered here at the Comfort Inn and Suites. Come back and see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Breakfast was fabulous!! Staff prepares your own omelets. They have a great and friendly staff.
Comment from Hotel Management
Mar 16, 2017 by Corina Gonzales- Front Office Supervisor, Hotel Management
Thank you for taking the time to let us know how your recent stay with us went! I am so glad you enjoyed some of our many amenities offered here at the Comfort Inn and Suites. Come back and see us soon!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Really nice if on a budget

Posted Dec 27, 2016
It seems every Comfort Suites I stay in has an extra perk to their continental breakfast. This one had the usual food items available...Cereal, yogurt, fruit, toast, bagels and the all important waffle maker. But this one had a lady in another section who made omelets with ingredients you choose. This is a great addition. Room was simple-no frills-no complaints.
Comment from Hotel Management
Dec 29, 2016 by Corina Gonzales Front Office Supervisor , Hotel Management
Dear Guest, So happy to hear you enjoyed one of our many extra perks here at our Comfort Inn and Suites! Hope to have you back soon!
1 out of 5
by A verified traveler

I'll never return for a cold shower!

Posted Dec 15, 2016 on Hotels
Terrible. It doesn't matter how things are overall if you get up to a cold shower. It wasn't just me. A business associate staying at the same time had the same experience.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the entire staff we want to apologize for the issues during your stay. We have not had any issues reported for not having hot water so we do not know what the problem could have been. Our Maintenance man has been notified. Thank yo for taking the time to review and let us know of issues so we can avoid any further issues in the future. Best regards.
4 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Room was a bit small but ok
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by A verified traveler

Granparent visiting

Posted Nov 30, 2016 on Hotels
Very nice place for visiting grandparents
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, So happy to hear you enjoyed your stay here at the Comfort Inn. Hope to have you back here soon!!