Reception

Reviews of Comfort Suites Kansas City - Liberty

2.5 out of 5
Comfort Suites Kansas City - Liberty
8200 N Church Road, Kansas City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1002 reviews" "
Rating 8 - Good. 346 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kailey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Have nothing to complain about!
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thankyou for your valuable feedback. Hope we see you again at Comfort Suites Liberty

2/10 Terrible

Curron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
I'm truly sorry to hear about your negative experience. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Gross. At first glance the room seemed okay. After running air conditioner for an hour our linens were covered in black debris. We told the front desk and they gave us a new cover. By morning it was covered again. Not to mention the hair in the sheets. Gross.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Andrea,I'm truly sorry to hear about your negative experience. Your comfort and satisfaction are paramount, and we apologize for falling short. Please accept my sincerest apologies for the inconvenience and discomfort you encountered during your stay. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

10/10 Excellent

Keith, Savage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Keith,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

10/10 Excellent

Micah

Liked: Property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Apr 2024
Response from GM on Apr 20, 2024
Micah,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Good

R. Warren

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 3 nights in Apr 2024
Response from GM on Apr 20, 2024
Warren,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Good

Cointa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent. But I did ask for one extra pillow and they couldn't do that.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you for staying at the Comfort Suites Liberty and for the rating! We appreciate your comments about our hotel. We are sorry for experience. I will definitely talk to the front desk clerk about this. Hope we get another chance to serve you again.Thanks Monika Patel

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Robert,Thankyou for sharing your score. We look into your feedback in personal.

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities
The room had mold around the tub & the toilet felt like it was going to fall through the floor when you sat on it. The entire hotel had a moldy smell to it, like it needed to be shut down and have mold remediation done. We travel a lot & I was quite surprised of the quality and not in a good way. The room needed a paint job and so did the hall way. The elevator sounded scary but it was inspected.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Teresa,Thank you for sharing your experience!.We are extremely sorry. We have recently renovated our property and inspected thoroughly with all safety guidelines for the elevator. I will ask ask my maintenance to check in particularly the room you stayed and all other concerns mentioned about our property. I hope we get an another chance to serve you again.

8/10 Good

Deb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lean
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Deb,Thankyou for sharing your feedback. See you next time

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Check in took awhile waiting. But that was only because another guest trying to check in in front of us didn’t have a physical card. And was giving the staff a very hard time. So the guest was holding up everyone else waiting to get checked in
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Paula,Thankyou for sharing your experience while check-in. We are sorry for the inconvenience caused. I appreciate for clearly explaining what happened. We will definitely take into notice for future. Hope we get an another chance to serve you again.

6/10 Okay

Thuch

Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thanks for your review score. Hope we get an another chance to serve you again.

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
The door to the bathroom kept getting stuck on the floor amd wouldnt close unless you lifted it up. Bunch of rowdy kids running up and down the stairs and hallway at 1115 pm last night
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
We appreciate your taking the time to post your comments and rating regarding your stay with us. I will be sure to share them with both our front desk and maintenance staff so that they may take corrective action. We hope you had an otherwise enjoyable stay and look forward to having you give us another opportunity to serve you.

6/10 Okay

Carly

Clean but old and outdated.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Carly, Thank you for letting us know about your stay with us. We have recently renovated our property with brand new carpets and guest amenities in every single guest room. We are sorry if we didn't meet your expectations. Hope we get another chance to give our best service.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for letting us know about your stay with us and very excited to hear you had a great stay. We do hope to see you again

6/10 Okay

Glenn

Stayed 1 night in Mar 2024
Response from GM on Apr 12, 2024
Thank you for your review score. Hope we see you again.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Breakfast I've had at a Motel.
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites -Kansas city-Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that our staff was able to provide you great experience and service in providing best breakfast. Thank you for choosing to stay with us. We hope to see you again soon.

4/10 Poor

Dorjbal

Disliked: Cleanliness, property conditions & facilities
Response from GM on Mar 18, 2024
Dear Dorjbal,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

6/10 Okay

Lacy

Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Lacy,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

10/10 Excellent

Melinda

Stayed 1 night in Mar 2024
Response from Monika Patel on Apr 7, 2024
Melinda,Thanks you for review score. Hope you had a wonderful stay. See you again very soon.

8/10 Good

Dennis

Liked: Amenities
Bed was very comfortable, breakfast food selection was very good
Stayed 2 nights in Mar 2024
Response from Gm on Mar 16, 2024
Dear Dennis, Very pleased! Thank you for your review and complimenting our comfortable beds and breakfast selection. It is our goal to provide a comfortable night's rest. Thank you for letting us know that our team and facilities met your needs.

8/10 Good

Jan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Monika on Mar 13, 2024
We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Nicole, Pattonsburg

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for review score. Hope you enjoyed your stay. See you again.

10/10 Excellent

Tensita, Brighton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean the room.
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Tensita,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Kansas city- Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that we was able to provide you great experience and service. Thank you for choosing to stay with us. We hope to see you again soon.

2/10 Terrible

Laura

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty and even after you pay they charge an additional $100 to yoir card as a hold.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
I am sorry to hear of the dissatisfaction of your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Dennis

Good area, shopping and places to eat
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for your kind words and rating! We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Others had a bad check in experience as we waited.
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Michael,Thanks for sharing your experience. We are extremely sorry for what happened. I will personally talk with the front desk clerk who checked in you on that day. Hope we get another chance to serve you again.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The hotel was very clean. The pool area looked very nice, although we did not use it this trip. There is no hot tub. The parking lot is a bit tight for larger vehicles and was a little dark. The area is very close to shopping, dining, the interstate, a Walmart and grocery stores. The room was clean and spacious. The fire alarm went off around 10 pm for a few minutes, but appeared to be a false alarm. We were not able to stay for breakfast before we needed to leave.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you, Amy, for your comments and rating. We appreciate your observations and will be sure to share them with our entire staff. We hope you had safe travels to your next destination and hope to have the opportunity of welcoming you back in the future.

8/10 Good

Laurel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with comfortable beds. Just what we needed.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you, Laurel, for your rating and review! We appreciate the feedback and look forward to seeing you again!

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly and clean. Enjoyed the stay
Stayed 2 nights in Mar 2024
Response from Monika on Mar 6, 2024
Thank you so much for your review and we can’t wait to serve you again in the future.

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on Mar 6, 2024
Thanks for giving 5 stars.

6/10 Okay

Joanna Joy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady that checked us in was wonderful and answered ever question I had and accommodated everything I asked for. The breakfast wasn't bad. Only things were that the ice tray was dirty. it had mold or black marks in it. The pull out bed was extremely thin and the blankets were kind of rough. if it wasn't for the great hospitality, i would rated it a one.
Stayed 1 night in Jan 2024
Response from Jay on Mar 6, 2024
Thank for your review and we would like apologize for your inconvenience stay! We would like to serve you again and we will make sure to give you best hospitality service!

10/10 Excellent

Jennifer

Stayed 20 nights in Jan 2024
Response from GM on Mar 20, 2024
Jennifer, Thankyou for your valuable rating. We look forward to see you again.

10/10 Excellent

Juan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Monika on Mar 6, 2024
Thank you so much for the review!

8/10 Good

Deanna

Stayed 1 night in Jan 2024
Response from Jay on Mar 6, 2024
Thanks for the review!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 3 nights in Nov 2023
Response from Monika on Mar 6, 2024
Thank you so much for this review!

6/10 Okay

Mari

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Clif

Traveled with partner
Liked: Amenities, property conditions & facilities
Response from Pooja on Mar 6, 2024
Thanks for the awseome review!

4/10 Poor

Justin

Stayed 1 night in Dec 2023
Response from GM on Mar 11, 2024
Thanks for taking the time to review your stay with us. We appreciate your time and business.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica, Sherwood

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole experience. Nice knowledgeable staff. Pool was clean and warm. Atmosphere was relaxing and breakfast was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Dec 2023

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good!
Stayed 1 night in Dec 2023

10/10 Excellent

aralhi

Stayed 3 nights in Dec 2023

10/10 Excellent

Alycia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights for a football game and had a wonderful stay!! Staff was very accommodating and welcoming!
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023

8/10 Good

DONNA, Sherman oaks

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Old dirty walls elevator broke on us
Stayed 1 night in Nov 2023
Response from Monika on Nov 30, 2023
Thank you for the great review. We can't wait to serve you again in the future!

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Monika on Nov 30, 2023
Thank you for the great review. We can't wait to serve you again in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in an excellent location close to many Amenities. Excellent variety of breakfast
Stayed 3 nights in Nov 2023
Response from Monika on Nov 30, 2023
Thank you for the great review. We can't wait to serve you again in the future!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. The hotel has a door stop in the door to the room which is great! And the shower pressure was excellent and breakfast was good. It is very fresh and clean smelling in the halls. Fragrance is a little strong but it’s a nice smell. Thank you for a great stay.
Stayed 1 night in Nov 2023
Response from Monika on Nov 30, 2023
Thank you for the great review. We can't wait to serve you again in the future!