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Rating 10 - Excellent. 480 out of 923 reviews" "
10 - Excellent
480
Rating 8 - Good. 312 out of 923 reviews" "
8 - Good
312
Rating 6 - Okay. 84 out of 923 reviews" "
6 - Okay
84
Rating 4 - Poor. 34 out of 923 reviews" "
4 - Poor
34
Rating 2 - Terrible. 13 out of 923 reviews" "
2 - Terrible
13
9.2/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Susie
Traveled with partner
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
The room was clean and orderly. They have a Starbucks within the hotel although it doesn’t have all the options a normal Starbucks has, so not the best place for me personally. They were super friendly and kind. Elevators sound a little scary. Can definitely hear people talking as they go past the rooms but Overall a good experience and will be booking with them again.
Hotel was great, friendly staff and all. Nothing within walking distance of any help or interest to make the stay any better. Only food available unless you uber or drive is at the bistro (which is tasty) or lobby desk tariffed with airport pricing. 12 bucks for a breakfast sandwich. 5 bucks for a bottled tea.
Robert
Stayed 3 nights in Mar 2024
Response from Laura on Mar 21, 2024
Thank you for choosing to stay with us. We look forward to seeing you again in the future.
I found the front desk the best i have encounted a long month long trip with my wife who has mobility issues. I think her name was Serena, sorry if got it wrong bent over backwards for us. Loved that hotel had a washer and a dryer. Nice gym but pool next to it chlorine smell was heavy in the room.
While just 30sec into my shower (Rm 627) the water got cold and stayed cold. I complained to the desk clerk he offered a snack from the vending area???
Joe
Stayed 2 nights in Feb 2024
4/10 Poor
Lawrence D
Traveled with family
Feb 25, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
This was a rather strange hotel. The furniture layout in the room was very bizarre, bordering on comical. The bed was located against a wall where it never should have been placed (bad feng shui) and there were other strange but more minor things about the layout of the room that were odd.
There was a mini-fridge but no microwave. The room itself was extremely small with little room for two people to navigate in. There was no free breakfast or restaurant at all, only vending machines. The hotel decor seemed to cut corners all over the place. I could give examples but it's not worth my time as I'd be writing for an hour. Will definitely NOT be staying there again!
The staff are incredibly friendly and knowledgeable, and the room was so spacious, clean, and comfortable! And yeah, the bistro in the hotel is a little pricy, but the food is really delicious. Only downside to me is that the hot tub was out of order.
My room was not updated - no USB ports; carpeting old/dirty. Ironing board needs new cover, hairdryer needs updated. Floor was very cold and room temp cold - needed to call front desk to get temp regulated.
I have stayed at multiple Courtyards by Marriott. This was by far the worst I’ve stayed at. To start, the reason I chose this hotel was because I was taking my 5 year old nephew on a trip for his birthday. The only thing he cared about was that the hotel had a pool and hot tub. The hotel specifically advertised that it had an indoor hot tub. The hot tub was permanently closed. The hot tub was half way filled with a dirty yellow substance. Also the inside pool was very cold! To top it off, our room had 0 wash clothes. I called down 2 times and nobody ever delivered them. The toilet did not properly work and would not flush toilet paper. I will never stay here again. Very disappointed.
I liked that we were just across the street from the convention center. The one thing that didn’t make this a 5 is we did not have cold water in our room which made it difficult when brushing our teeth.
The extra charge for parking was irritating. If I am already paying to stay, I should not have to pay for parking also. This hotel is not in a downtown area where parking is sparse.
Pros: conveniently located near kansas city, easy parking, nice and professional staff, relatively quiet and safe
Cons: pay for parking $10 or $15 per day, slightly too expensive, no free breakfast
The air conditioner did not work well and we reported it to the staff a couple times. I had turned it down to 54 and did not cook the room that well. No garbage bags in the cans, there are glasses for drinking and they were very dirty. The pool looked merky. The staff was pleasant but I don’t feel like they checked t the air conditioner like I had asked.
great place to stay and visit Kansas City. I always enjoyed a cocktail at night in the lounge. Breakfast options are limited but Starbucks 1 mile away. easy access to interstate so visiting attractions in the city area are not difficult.