Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 29, 2015
Pros: Location worked well for me. They were under construction so that was a small problem.
Room was comfortable and spacious. Hotel Staff was great. Nice facilities
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown venues

Posted Aug 24, 2015
No microwave in a suite! Towel rack in back of shower so they always get wet. Bad street location, very crowded and congested.
Comment from EPC
Aug 25, 2015 by Ashley Blair, EPC
Dear Guest, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent trip to the area. Your feedback is very important to us. I am surprised by your comment about our street location, our guests typically love our location because it is so close to the Power and Light District, the Kansas City Convention Center and a short distance to so many other Kansas City attractions. I do understand how the congestion is frustrating at times. Thank you again for staying with us, I hope you will consider us again the next time you are in the area. Regards, Ashley Blair Guest Services
2 out of 5
by A verified traveler

Concert

Posted Aug 18, 2015
When checking in, was told there was no parking available, but I had called two weeks prior and they said there would be plenty of parking. Had to park over a block away. Water pressure in shower was not good
Comment from Hotel Management
Aug 25, 2015 by Ashley Blair, Hotel Management
Dear guest, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay while attending a concert in the area. Your feedback is very important to us. On behalf of the Crowne Plaza Kansas City Downtown team, I apologize for any inconvenience you experienced because of the current parking situation. We are making necessary improvements to our parking garage to ensure a better experience for our guests. While this project is ongoing, we have made arrangements with our valet team to offer valet parking at the discounted self parking rate of $17 per night. I have also mentioned your comment regarding the water pressure to our maintenance staff. I assure you we will continue to monitor this and make the necessary improvements. Thank you again for staying with us, we hope you will give us another chance in the future to change your perception of our hotel. Regards, Ashley Blair Guest Services
1 out of 5
by A verified traveler from Kansas

Valet was the cherry on top...

Posted Aug 11, 2015
Pros: Nothing
Cons: Customer Service-- Valet
From the moment that I pulled into the valet parking it was backed up--keys didn't work for the first room-that one was already occupied-went all the way back down and was changed to a different room-TV didn't work-ice machine didn't work on this floor-next morning only de-caf coffee in the room-tried to call valet to get car-was asked to just come down and get it, charged $17.00 for valet parking --you would not believe the line-waited 1 hour and 1/2 to just get my keys so I could get my own car-finally get my keys and the man at the valet garage referred to me "AS THE Lady that is mad at me" they didn't get the cars as the people came some were there for 15 minutes some for 2 hours if you have to stand in line get the cars as we were in line, not only were they rude they acted like I was the one who was out of line. Never going there again!!!
3 out of 5
by A verified traveler from kansas city, mo

Horrible Valet service

Posted Aug 9, 2015
When we first arrived had to wait in line for about 20-30min just to drop our car ... Was told there would be a charge for the valet of $17 plus tax. The next morning was awful trying to get our car. They were bringing some cars and parking them out front and telling some of us they would have to shuttle us to our vehicles ... That's not valet !!! It was mass confusion and a lot of upset people . After about 40 min of waiting and no shuttle we finally asked where our vehicle was parked and walked about a mile to get to it with all our baggage ... Did not impress this paying customer ... We will never stay there again !!!!!
Comment from Hotel Management
Aug 25, 2015 by Ashley Blair, Hotel Management
Dear Guest, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent trip to the area. Your feedback is very important to us. On behalf of the Crowne Plaza team, I apologize for the service that was provided to you from our valet attendants. Thank you for bringing this to our attention. We apologize for the inconveniences you faced as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Ashley Blair Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Customer service was great!

Posted Jul 31, 2015
Booked this hotel in Expedia site where they do not tell you the name for a better rate. Never have done this before but it couldn't have turned out better. The rate was much below the normal for this hotel. Was surprised when we checked in to be given a two room suite. Hotel is under construction but the staff is doing everything they can to make up for it. Construction only occurs from 9-5 and since we out during those times, barely noticed. Discounted valet parking, with in and out. The valets were very helpfully, running to our car twice as we forget things for our son, and we're very friendly about doing so. Enjoyed our stay!
Comment from Hotel Management
Aug 8, 2015 by Ashley Blair, Hotel Management
Dear S, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay. Your feedback is important to us. We are thrilled to learn our staff was so friendly and accommodating and you enjoyed your spacious two room suite. Thank you for your patience with our exterior renovations,we would love to welcome you back in the future and hear what you think once we have completed the projects. Regards, Ashley Blair Guest Services
2 out of 5
by A verified traveler

Disappointing

Posted Jul 24, 2015
Did not look like the pictures on their website. Was under construction so hopefully they are doing some much needed updating. Location was good. Parking garage was under construction, which would have been nice to know before booking the room. The valet parking took at least 30 minutes to get your car and one time took 45 minutes. We were late to the baseball game because valet took that long, would have been nice if front desk would have let us know that valet takes awhile when we checked in so we could have planned accordingly. Rooms were pretty clean and the staff was very friendly. The restaurant was good. Just disappointed on how dated the hotel was for the price. It looked great on the website. The construction going on was very annoying. Definitely would not stay there again while construction was going on but maybe after its done it will look better and be more relaxing.
Comment from Hotel Management
Jul 28, 2015 by Ashley Blair, Hotel Management
Dear Guest, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Ashley Blair Guest Services
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
great time and great staff. I will tell other people about and that they should go.
Comment from Hotel Management
Jul 22, 2015 by Ashley Blair, Hotel Management
Dear Guest, Thank you for choosing the Crowne Plaza Kansas City Downtown and for your review. I am thrilled to learn you had a great time and found our staff great also. Thank you for your recommendation and we look forward to your next visit. Regards, Ashley Blair Guest Services
1 out of 5
by A verified traveler from Wichita, ks

Construction construction

Posted Jul 16, 2015
Lobby was dirty, not a good first impression, room wasnt available until 5:30 p.m. slow slow slow
Comment from Hotel Management
Jul 20, 2015 by Ashley Blair, Hotel Management
Dear Denie, Thank you for taking the time to share your comments regarding your stay at our hotel. I will be looking into the issues you mentioned with the lobby being dirty and your room not being ready until after 5:30 PM. On behalf of the Crowne Plaza Kansas City Downtown team, please allow me to apologize for any inconvenience this may have caused you. This is definitely not up to our standards. Thank you for staying with us, Ashley Blair Guest Services
2 out of 5
by A verified traveler from Wichita Kansas

Under construction

Posted Jul 11, 2015
Parking garage was closed due to renovation,had to park down the street. Noisy construction work starting at 9AM. Bath tub/shower drains way too slow. Have to stand in water while showering.
Comment from Hotel Management
Jul 13, 2015 by Ashley Blair, Hotel Management
Dear Under construction, Thank you for choosing our hotel and your review. Your feedback is very important to us. We use our guest feedback to identify and solve problems our guests may encounter while staying with us. On behalf of the Crowne Plaza Kansas City Downtown team, I apologize for the noisy construction. We have worked with our crews to minimize the guest disruption and inconvenience as much as possible. We have limited the times our crews are working from 9 AM - 5 PM Monday - Friday and we are scheduled to have the project completed by the end of this year. I have also alerted our maintenance staff of the drain issue. Thank you again for staying with us. Regards, Ashley Blair Guest Services