Ratings based on 818 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Good experience

Posted Mar 22, 2017
Pros: Breakfast - Room - TV
Cons: Pool area
Location: 3 Restaurants walking distance
Excellent experience except for the whirlpool and pool. Both needed extreme cleaning. The whirlpool also did not have explicit instructions on how to use it (that is the instructions that were posted had no items that matched the instructions). For example it stated turn a dial - there was no dial!!
Comment from Hotel Management
Mar 27, 2017 by Christian, FOM, Hotel Management
Dear Pamela, Thank you for the feedback regarding your stay with us. I am happy to hear you had an excellent experience during your stay. Your comments about the pool area will be used for follow-up with our staff. We hope to see you next time you are in Overland Park!
3 out of 5
by A verified traveler

Fair

Posted Mar 14, 2017
The bathroom was not clean upon our arrival and it appeared from a drool spot on the pillow case that the sheets may not have been changed either. Staff at the front counter was very helpful, nice and friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Nice pool

Posted Mar 10, 2017
They need mini fridges in the room. As it is they only have them if your a Hilton blah blah guest. Overall it was ok. Pricey!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, Great pool/hot tub/sauna

Posted Feb 6, 2017
Pros: pool, hot tub, sauna
Cons: room cleanliness
Location: shopping and barbeque
We checked-in Saturday night and my husband always enjoys that cookie. Please, don't ever stop the cookie treatment. We enjoyed the pool, hot tub, and sauna. The chlorine level in the hot tub made my eyes hurt and water but the great heat in the sauna made up for that. Relaxation at it's finest. The room was alright except we saw several animal hairs on the carpet and pet dander (or other dust) on the window sill. I'm sure the last occupants must have smuggled in their pet.
Comment from Hotel Management
Feb 17, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share the details of your recent stay. We will use your feedback that was less favorable in an effort to ensure that future guests will have a better experience. The cookies will be around for a long time and we look forward to you having you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Comfortable bed

Posted Jan 10, 2017
My husband has a difficult time sleeping in most hotel beds. He slept really well . The bed was comfortable, room was quiet, room temperature comfortable and adjustable. Warm cookie and bottles of water at check-in is a nice touch.
Comment from Hotel Management
Feb 17, 2017 by Hotel Management, Hotel Management
We are extremely please that you have a great experience with our property. Thank you for staying with us and we hope we have the opportunity to host you again on future stays!
3 out of 5
Recommended
for Everyone
by A verified traveler from Mission Viejo,Ca

Quick stay

Posted Jan 6, 2017
Older hotel, but clean and the staff was very nice. Always love the warm cookie when you check in
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great location!

Posted Jan 4, 2017
Pros: Location, restaurant, parking (no walk), nice view, etc.
Location: restaurants, shopping malls, highway, business park, etc.
Off 69, very convenient location for anywhere you would like to go. Close to the multiple shopping malls.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
The pictures on expedia and what the room is are 2 different things. Thought I was getting a room with conference table and separate bedroom and sofa bed but they do not have rooms like that. The pictures are deceiving.
4 out of 5
Recommended
for Couples
by A verified traveler from Atlanta, GA

Great location and very accommodating staff.

Posted Dec 20, 2016
Pros: Cleanliness but the checking and staff were very pleasant. The food from Trofi restaurant was very good!
Cons: Mattresses and pillows. The company would save a lot of money and energy if they weather proof the Windows properly.
Location: Shopping and other restaurants near by
Overal it was a pleasant stay. The room was very clean but it had a stale odor, it was hard to keep the temperature just right because there was a cold draft and condensation in the Windows. I have slept on better mattresses especially at the Drury Inn and the pillows were soft and barely support the head to watch T.V.
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
While it is a little out of the way for where we were going (Crown Plaza and KC Ice Sports Arena) it was right next to major highways that allowed us to get where we needed very quickly.