Lobby

Reviews of Embassy Suites by Hilton Kansas City Plaza

3.5 out of 5
Embassy Suites by Hilton Kansas City Plaza
220 W 43rd St, Kansas City, MO

Reviews

6.6
Rating 10 - Excellent. 245 out of 1013 reviews" "
Rating 8 - Good. 208 out of 1013 reviews" "
Rating 6 - Okay. 227 out of 1013 reviews" "
Rating 4 - Poor. 181 out of 1013 reviews" "
Rating 2 - Terrible. 152 out of 1013 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
We ended up leaving a day early. Didn't feel safe at all in the area. Would be nice if we coupx get a refund for one night
Stayed 2 nights in Mar 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luis Lovera on Mar 25, 2024
Thank you, Rodney, for your perfect rating. We’re thrilled to know you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Brenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quaint architecture, lots of extras including evening happy hours with complementary drinks, snack bags for the kids, and complementary breakfast. However, 12 floors well over 250 rooms only 3 elevators with 1 to zero working at any given time. Keeps you healthy on the stairs. Lots of noise at night down in the hospital district. Still Worth the stay.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on Mar 23, 2024
Thank you for your feedback, Brenna. We’re delighted to hear that you enjoyed our property, architecture, and the extras we offer. We apologize for any inconvenience caused by the elevators and noise. We’re continually working on improving our services and your comments are invaluable in this process. We hope to welcome you back for an even better experience in the future.

6/10 Okay

Shonda

Liked: Cleanliness
Check-in staff were very nice and welcoming. The breakfast guy cook was mean, rude and annoyed with his job. He was very rude as we only asked simple questions. We checked in on Tuesday and out on Sunday. I opted to spend money on breakfast off property because of the horrible experience. Much customer service training needed for him.
Stayed 5 nights in Mar 2024
Response from Luis Lovera on Mar 17, 2024
Dear Shonda, thank you for taking the time to share your feedback. We’re glad to hear that our front desk team members made a positive impression. However, we’re truly sorry to hear about your experience at breakfast. We strive to provide all our guests with exceptional service and it seems we fell short in this instance. We’ll take your comments into consideration as we continually work to improve our guest experience. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Paul

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was cold..stayed here for my kids but very disappointed but i know these reviews are pointless and nothing will change! Call me if you want to make a change.. thank you Paul
Stayed 1 night in Mar 2024
Response from Luis Lovera on Mar 17, 2024
Dear Paul, we’re truly sorry to hear about your disappointing experience with the pool. We understand how important this feature is for families and we regret that it didn’t meet your expectations. We assure you that your feedback is not pointless and is indeed valuable in helping us improve.

4/10 Poor

Joanna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The whole property was rundown and needed maintenance. We had to call for an extra blanket four times and the room was not cleaned (hair in the bathroom and crumbs on the carpet. Plus, breakfast was so underserved that eggs were gone in the self serve line and took 45 minutes to get from the cook to order line
Stayed 2 nights in Mar 2024
Response from Luis Lovera on Mar 15, 2024
oanna, we’re truly sorry to hear about your experience. We understand that our property did not meet your expectations and you faced several inconveniences during your stay. We appreciate your feedback as it helps us improve. Please accept our sincere apologies and know that we’re taking immediate steps to address these issues. We hope for another opportunity to provide you with the quality service you deserve.

6/10 Okay

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service
This is a dated property. One elevator was down and it was very busy when we visited, so we had to use the stairs several times due to long waits for the elevator. We also noticed that the night stand drawer kept opening up on its own due to gravity, because apparently the floor was uneven. We put a towel under the front of the nightstand so the drawer wouldn't keep opening on its own. There were other drawers that didn't want to stay closed. The water pressure was very disappointing, and we also heard lots of police sirens on both nights of our stay. They also ran out of paper cups one morning at breakfast, so if you wanted a drink, you had to go back to your room to get a cup, and probably take the stairs, lol. On a positive note, the staff was friendly and there were some fun restaurants and coffee shops in walking distance, which was nice, but I doubt we'll be staying here again.
Stayed 2 nights in Mar 2024
Response from Luis Lovera on Mar 12, 2024
Dear Todd,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments, and we apologize for any inconvenience you experienced during your visit. Rest assured, we take these concerns seriously and will address them promptly. We’re glad you found our staff friendly and enjoyed the nearby restaurants and coffee shops. We hope you’ll consider giving us another chance in the future.

2/10 Terrible

Luke

Stayed 3 nights in Feb 2024
Response from Luis Lovera on Mar 23, 2024
Hi Luke, we’re sorry to hear about your recent experience at our hotel. We strive to provide our guests with exceptional service and it seems we fell short this time. We appreciate your feedback and will use it to improve.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is Motel 6 in disguise! Worst experience I've ever had. Check in was a nightmare with additional fees that were not explained during booking. Hotel charges $20.00 a night for parking. Upon entering room it was decent. There were no trash bags in any of our trash cans. Small damaged areas around the room. Bathtub didnt drain during shower. Continental breakfast was good. And pool was good. We assumed housekeeping would come by and pick up dirty towels and trash. Nope. Called office and they told us housekeeping is upon request and has to be requested the day before. Which again no one told us when we checked in. The guy at check in was extremely rude. And lacked customer service. And when we woke up in the morning my room reeked of marijuana. When I told front desk they just shrug and tell me there is nothing they can do. All in all the hotel has no communication with guests on anything. Location is a little sketchy. But conveniently located next to a hospital. So prepare to hear sirens all night. All in all I would never come back here again.
Response from Luis Lovera on Mar 3, 2024
Dear Rebecca, we’re truly sorry to hear about your experience. We strive to provide our guests with a comfortable and enjoyable stay, and it’s clear we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. We’re addressing the issues you’ve raised with our team to ensure they’re rectified.

10/10 Excellent

Timonii

Stayed 1 night in Mar 2024
Response from Luis Lovera on Mar 22, 2024
Thank you, Timonii, for the perfect score! We’re delighted to know that you had a wonderful stay with us. Your positive feedback is greatly appreciated and we’re excited to welcome you back in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled of mold. You could see water damage all over
Stayed 2 nights in Feb 2024
Response from Luis Lovera on Mar 1, 2024
Dear Mary, we’re truly sorry to hear about the issues you experienced during your stay. We understand how important a clean and comfortable environment is and we apologize for falling short of your expectations. We’re taking immediate steps to address and rectify these concerns. We value your feedback and hope for an opportunity to serve you better in the future.

2/10 Terrible

Todd

Stayed 1 night in Feb 2024
Response from Luis Lovera on Mar 22, 2024
We’re truly sorry to hear that your experience did not meet your expectations, Todd. We value your feedback and will use it to make necessary improvements. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Mary Lou

Stayed 2 nights in Feb 2024
Response from Luis Lovera on Mar 20, 2024
Thank you, Mary Lou, for the perfect rating. We’re thrilled to know that you had a wonderful experience at our hotel. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back for another fantastic stay.

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 20, 2024
Thank you, Ron, for your positive rating. We're glad to hear that you found our hotel clean. We strive to provide a comfortable and spotless environment for our guests. We hope to welcome you back soon.

10/10 Excellent

JaMeelah

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 16, 2024
Thank you, JaMeelah, for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we're delighted we could meet your expectations. We look forward to welcoming you back soon!

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
1 to 2 of 3 elevators were out of service the whole time. Requested room cleaning once but did not receive it. No, the “Do Not Disturb” sign was not posted.
Stayed 3 nights in Feb 2024
Response from Tyler D on Feb 14, 2024
Hi David! Thank you for taking the time to let us know about your stay. We are very sorry to hear about the issues you experienced. We are currently in the process of having our elevators fixed. We will also address the housekeeping concerns as well. Please don't hesitate to reach out to us so we may try to make it right with you.

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Around 12:30 midnight, some teenagers were knocking on my door real hard. Making loud noise and running around in the hotel. I called the front desk to inform them about the situation. They said they were going to call security. Security said he ran off seven teenagers and one adult off the property. My wife and I were very frightened about this place. The manager said to call expedia so they can reimburse me.
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 14, 2024
Dear Daniel, we sincerely apologize for the distressing experience you had during your stay. We understand how important a peaceful environment is and we’re sorry that we fell short in providing that for you. Please know that we take your feedback seriously and will reinforce our security measures to prevent such incidents in the future. As for the reimbursement, we recommend you to follow the manager’s advice and reach out to Expedia. We appreciate your understanding and hope for an opportunity to make it right in the future.

4/10 Poor

Lindsey

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for my daughter’s birthday with a couple of friends to celebrate. We were so disappointed. The pool area was dirty and chaotic. The hot tub was not even warm and the jets were broken. The sauna was also not working. One elevator was not working which made the elevator to the 4th floor take forever each time. One time we waited so long we had to take the stairs. The staff was so limited with only one person at the desk at all times. Our room had multiple things broken or stained and the shower was leaking. I was disappointed in this property and will not stay here again.
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 12, 2024
Dear Lindsey, thank you for sharing your feedback. We appreciate your honesty and apologize for any inconveniences you encountered during your stay. Your comments are valuable to us, and we will use them to improve our services.

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 12, 2024
Dear Courtney, thank you for sharing your feedback. We appreciate your honesty and apologize for any inconveniences you encountered during your stay. Your comments are valuable to us, and we will use them to improve our services.

4/10 Poor

Susan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very slow elevators all the time.
Stayed 2 nights in Feb 2024
Response from Luis Lovera on Feb 4, 2024
Dear Susan, thank you for taking the time to share your experience. We're sorry to hear about the inconvenience caused by the elevator speed. We value your feedback and will certainly look into this matter to improve our guest experience. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Paige

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest, pool over busy and kids not following any rules, staff didn’t seem to care. Over priced
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 4, 2024
Dear Paige, we appreciate your feedback and are sorry to hear that your stay didn’t meet your expectations. We understand your concerns about cleanliness, pool usage, and our staff’s response. We’re committed to providing a comfortable and enjoyable stay for all our guests, and we’ll take your comments into account as we work to improve.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Lovera on Feb 11, 2024
Thank you, Tara, for the perfect score! We're thrilled to know that you had an excellent stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to your next visit.

10/10 Excellent

Julie, Marengo

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast with omelets! Happy hour drinks and snacks
Stayed 1 night in Jan 2024
Response from Luis Lovera on Feb 3, 2024
Thank you, Julie, for sharing your positive experience. We're thrilled to hear that our complimentary breakfast, happy hour offerings, and the cleanliness of our property met your expectations. Your kind words about our staff and service are greatly appreciated. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the hidden fees. The reception people rude and breakfast staff except for a very nice lady named Brenda. She was so helpful to me. That may of been her job but she went over and beyond. She cleans tables at breakfast time.
Stayed 2 nights in Jan 2024
Response from Luis Lovera on Feb 3, 2024
Teresa, we're sorry to hear that your experience didn't meet your expectations. We take your feedback seriously and will address the concerns you've raised about the reception and breakfast staff. We're glad to hear that Brenda was able to make a positive impact on your stay. We strive to provide excellent service and we appreciate your feedback as it helps us improve. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis Lovera on Feb 3, 2024
Thank you, Greg, for the perfect rating. We're delighted to know that your stay with us was a 5-star experience. We appreciate your feedback and look forward to your next visit.

4/10 Poor

Nia, Columbia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
This property is gorgeous. The design of the hotel itself is really nice. But we had several issues which will keep us from ever returning. The front desk staff was very impersonal and quite frankly, rude at check in. There wasn’t a single luggage cart at the area where luggage is actually unloaded (the parking area). Our bathtub dripped all night- no matter how hard I tried to turn it off. The bathtub itself was disgusting. I always take a bath, every time I stay at a hotel. But you couldn’t pay me to bathe in that tub. One of the three elevators wasn’t working- so we waited for an elevator for between 5-20 minutes each time we wanted to go up or down. The pool did not have any towels- and when I asked for some at the front desk, they were “busy”. And the biggest problem- our room was incredibly hot! We had the a/c turned down to 60 (the lowest it would go) and it was at least 80 degrees all night. Despite fans, which we brought ourselves, and sleeping without covers- we all woke up drenched in sweat. This hotel was the biggest waste of $200 for one night. And given the chance, I would have never booked here. Everyone was incredibly grumpy the next morning because we all slept awful.
Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 28, 2024
Dear Nia,I’m truly sorry to hear about the issues you experienced during your stay. We fell short of providing the high-quality service and comfort that we strive for. Your feedback is invaluable and we will address each of the concerns you’ve raised.We understand that these issues caused significant discomfort and inconvenience, and for that, we sincerely apologize. We hope you’ll give us another chance to make it right.

8/10 Good

Kelli

Stayed 1 night in Jan 2024
Response from Luis Lovera on Mar 20, 2024
Thank you, Kelli, for your rating. We’re glad to see you had a positive experience at our hotel. We’re always striving for excellence and your feedback helps us improve. We hope to welcome you back soon for an even better stay.

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room smelled like sewer. They gave us a new one and the bed was tiny and hard and the dresser was broken. We ended up leaving and not staying the rest of the bight
Stayed 1 night in Dec 2023
Response from Luis Lovera on Jan 27, 2024
Dear Dawn,We’re sorry to hear about your experience. We apologize for the issues with the room and the discomfort caused. Your feedback is important to us and we’ll address these issues promptly. We hope for another chance to serve you better.

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
You have to pay to park there 24 bucks. After paying for a room and then having to pay to park there over night kinda strange. Breakfast is one of better breakfasts I have had staying at a hotel
Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 26, 2024
Dear Richard,Thank you for choosing Embassy Suites by Hilton and for sharing your feedback with us. We are glad to hear that you enjoyed our breakfast, which is one of our signature features.We apologize for any inconvenience caused by the parking fee, which is a standard practice in our area.

2/10 Terrible

Seth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 21, 2024
We're disheartened to learn that your experience fell short of expectations, and we sincerely apologize for any inconvenience. We value your feedback and would appreciate more details to address the specific concerns you encountered. Our goal is to ensure every guest has a positive stay, and we're committed to making improvements based on your comments. Please feel free to share additional information, and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Derek

Disliked: Property conditions & facilities
The beds were very uncomfortable. One of the elevators was broke down and made wait time to go up to rooms unthinkable. With 30 minutes left in breakfast, food was almost gone. Rooms were very clean and showers were very hot and enjoyable.
Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 19, 2024
Dear Derek,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about the cleanliness of the rooms and the enjoyable showers. However, we apologize for the discomfort with the beds, the elevator inconvenience, and the breakfast experience. Your feedback is valuable, and we are actively addressing these concerns to enhance our guests' experience in the future. We appreciate your understanding, and if there's anything else we can do to improve your experience on a future visit, please let us know. We hope to have the opportunity to welcome you back for a more comfortable stay.

10/10 Excellent

Rashel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 14, 2024
Dear Rashel,Thank you for choosing Embassy Suites, and we appreciate your fantastic 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay whenever your travels bring you our way.

10/10 Excellent

Leah

Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 10, 2024
Dear Leah,Thank you for choosing Embassy Suites and for your fantastic 5 out of 5 rating! We're thrilled to hear that your stay exceeded expectations. Your positive feedback is truly appreciated, and we're delighted to have been a part of making your experience enjoyable. We look forward to welcoming you back for another outstanding stay whenever your travels bring you our way.

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024
Response from Luis Lovera on Jan 10, 2024
Dear Pamela,Thank you for choosing Embassy Suites and for your outstanding 5 out of 5 rating! We're delighted to hear that you had a wonderful stay. Your positive feedback is truly appreciated, and we're thrilled to have contributed to a memorable experience. If there's anything specific you loved about your visit, please feel free to share it with us. We look forward to welcoming you back for another fantastic stay.

4/10 Poor

Oshonda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk with the loc in her hair was very rude. Didn't even greet us. We told her we was there to "check-in". The first thing she said was "Well, I don't have any rooms available at this time." That is not a response to a customer who've already purchased the room in-advance (this employee did not check before speaking). Secondly, this room with hot and moist. It smelt like the pool. The sink had residue in it, the couch had a big stain and desk chair had old food and crumbs on it. Lastly, the "Jacuzzi" was not hot at all and the sauna was warm and not hot. EVERYTHING in this hotel is all outdated.
Stayed 1 night in Dec 2023
Response from Tyler D on Jan 7, 2024
Hi Oshonda - I am truly sorry to hear about the poor experience at our hotel. We will be looking into the concerns mentioned and will address them appropriately. Please don't hesitate to reach out to us so we may try to make it right with you.

6/10 Okay

Richard

Traveled with family
I thought the building was very unique with the center atrium, and the pools, the overall layout. But the hot tub wasn’t hot. The steam room wasn’t hot. the morning dining they ran out of eggs. They ran out of milk. They ran out of orange juice, and then there was no silverware, and had to eat my food with my hands, as I watched everybody else go to the silverware dispenser for over 25 minutes until the breakfast bar closed and they still had no silverware.
Stayed 1 night in Dec 2023
Response from Luis Lovera on Jan 10, 2024
Dear Richard,Thank you for sharing your thoughts on your recent stay at Embassy Suites. We appreciate your positive comments about the unique design of our building and overall layout. However, we apologize for the inconveniences you encountered, particularly with the hot tub and steam room not being at the desired temperature. Additionally, we regret the challenges you faced during breakfast, including the shortage of certain items and the lack of silverware. This falls short of the high standards we aim to maintain. Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

Jenna, Clear Lake

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!! Property needs a face lift. Cons 1: We had a family suite that was big enough for all 8 of us but the only bathroom is in the master bedroom. 2: We had water leaking from the balcony doors and ceiling/wall in one room. 3: Upon checking in we were not told that we had to request our room to be cleaned and get new towels. 4: Everytime we went to the pool we had to ask front desk staff for towels as the rack was empty. 5: The hot tub was like taking a warm bath and the sauna was dirty and didn’t work well 6: 3 very small elevators and one was out of order our entire stay (4 nights) Pros 1: Breakfast was decent however go early in case they run out of items because they won’t make more if it’s close to the end.
Stayed 4 nights in Dec 2023
Response from Tyler D. on Jan 7, 2024
Hi Jenna - Thank you for taking the time to give us feedback about your stay. I am very sorry to hear of the issues you experienced. Please don't hesitate to reach ou to us so we may try and make it right with you.

10/10 Excellent

Timothy, Liberty

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tyler D on Jan 7, 2024
Hi Timothy! Thank you so much for staying with us and for the review! We hope to see you again soon!

6/10 Okay

Carla

Traveled with family
Disliked: Property conditions & facilities
This hotel needs an update! Things were very dated and drab. Front desk staff was working but not overly friendly. The elevators are some of the slowest I’ve experienced. The parking is $23 but there are no cameras even in the underground parking!
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Thank you for sharing your feedback. We appreciate your honest assessment. We understand your concerns about the need for updates and the parking situation. Your comments will be shared with our team for further review and improvement. We apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide an improved experience.

8/10 Good

Brittany

Love the water fountain in the middle
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 28, 2023
We're glad to hear you enjoyed the water fountain! If you have any additional feedback or suggestions for improvement, feel free to share. We appreciate your input, and we hope to welcome you back for another positive experience in the future. Safe travels!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Fantastic to hear that you had a nice stay! Your feedback is valuable, and we hope to have the pleasure of hosting you again in the future. Safe travels!

4/10 Poor

Jade

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is poorly maintained. The beds are stained. The bathrooms paint was peeling. The stairwells were gross. There was only one working elevator for twelve floors. The food was under cooked and over priced. The stairs going into the arcade area were broken and a tripping hazard. The purchase concession area was not stocked.
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 28, 2023
We appreciate your feedback and sincerely apologize for the issues you encountered during your stay. Your concerns regarding the maintenance of our facilities are taken seriously, and we are actively addressing them to enhance our guests' experience. We regret any inconvenience caused and hope to welcome you back for a much-improved stay.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Thank you for your outstanding rating! We are thrilled to hear that you had a perfect 10/10 experience during your stay with us. It is our constant endeavor to provide exceptional service, and we are delighted that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another fantastic stay at Embassy Suites.

6/10 Okay

Ron

Stayed 2 nights in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Thank you for sharing your feedback with us. We appreciate your time and value your insights. We apologize for any shortcomings you experienced during your stay. Your concerns are important to us, and we are committed to addressing them to improve our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Kevin

Traveled with family
Stayed 2 nights in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Thank you for awarding us a perfect 10/10! We are thrilled to hear that your experience at Embassy Suites exceeded your expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. We look forward to providing you with another exceptional stay on your next visit.

8/10 Good

Alisha

Stayed 2 nights in Dec 2023
Response from Luis Lovera on Dec 28, 2023
Dear Alisha,Thank you for taking the time to share your feedback and for giving us an 8 out of 10 rating. We're pleased to hear that you had a positive experience during your stay at Embassy Suites. Your input is valuable to us, and we will use it to continue improving our services. If there are specific areas where we can enhance your experience further, please feel free to let us know. We look forward to the opportunity to welcome you back for an even better stay.

6/10 Okay

Nelson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Luis Lovera on Dec 28, 2023
Dear Nelson,Thank you for taking the time to share your feedback and for providing a rating of 3 out of 5. We appreciate your honest assessment, and we apologize if any aspects of your stay fell short of expectations. Your insights are valuable to us, and we are committed to addressing any areas where we can improve. If there are specific concerns you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved experience.

4/10 Poor

Terri

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff is amazing! However we had bugs in our room, the dirtiest carpet I have ever seen in a hotel, a fridge that only kept things that went in cold, cold, and we were lucky if the 2 working of the 3 elevators were working and most of the rooms outlets did not work. I am honestly not going to be booking at another Embassy Suits. This was our second time booking with the chain and I feel like the whole chain is no longer a premium hotel choice.
Stayed 3 nights in Dec 2023
Response from Luis Lovera on Dec 19, 2023
Thank you for taking the time to share your feedback, and we appreciate your kind words about our staff. However, we sincerely apologize for the issues you encountered during your stay, including bugs, dirty carpet, fridge problems, elevator issues, and malfunctioning outlets. This is certainly not the experience we aim to provide, and we're sorry for any inconvenience caused. Your comments are valuable, and we'll share them with our team to address and improve the areas mentioned.

6/10 Okay

Melissa, omaha

Traveled with partner
Liked: Staff & service
The hotel itself seemed outdated. Bathroom was very small. Loved the entry doors to the rooms. The amount to pay to park was ridiculously high. I liked the theme in the hotel better than others. Overall not bad.
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 19, 2023
Thank you for taking the time to share your feedback. We're glad to hear you appreciated some aspects of the hotel, such as the entry doors and theme. However, we apologize for any inconvenience caused by the outdated feel and the high parking fees. Your comments are valuable as we continuously strive to enhance our guests' experience.

2/10 Terrible

Jason, Blue Grass

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Kept calling front desk after 1100 pm as room above kept jumping on floor as they had several kids. Gave up as it would stop few minutes after security then start. We left in middle of the night.
Stayed 1 night in Dec 2023
Response from Luis Lovera on Dec 19, 2023
We sincerely apologize for the disruption to your stay caused by the noise from the room above. Your comfort is our top priority, and we regret that we fell short in providing a peaceful environment. We appreciate your understanding and patience in this matter.