No Room at the Inn
Posted Feb 28, 2017
I made a reservation for this hotel a few days in advance. Because we were going to arrive late (around midnight) I called the front desk at 8 p.m. to let them know that we would be late, but that we would be there around 12. The clerk said that was no problem and that he would make a note in the computer. (This is in addition to the confirmation from Expedia that I wouldn't have to call the hotel to confirm because it was all taken care of.)
When we arrived at 12, after a 7 hour drive, we were told that they had overbooked the hotel and that there were no rooms available at all. When I told the clerk (a different one) about the call I had made, she told me that there was nothing on our account to say that we would be arriving late. Our room was given to someone else. The night clerk had to call the Sheraton to ask if they had a room for us. She did arrange for a room for us there at the Sheraton, about a mile away. That was good news, but we were already exhausted and frustrated to have to go somewhere else.
The Sheraton took great care of us. I was thankful for them. Unfortunately I can't say the same of the Embassy Suites.