Ratings based on 482 Verified Reviews

2.9 out of 5
46% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Close to the highway

Posted May 13, 2018
No hair dryer in the room. Breakfast is not even a breakfast at all! facility is OK.
Comment from Hotel Management
May 14, 2018 by Hotel Management, Hotel Management
Allan, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to inform you that hairdryers are available at the front desk and it’s always complimentary. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Allan, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to inform you that hairdryers are available at the front desk and it’s always complimentary. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
3 out of 5
by A verified traveler from KC

Posted May 12, 2018
Found crumbs and an open and used condom package under the bed which was discusting. Dirt and dust behind and between all of the furniture.
Comment from Hotel Management
May 15, 2018 by Hotel Management, Hotel Management
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
4 out of 5
by A verified traveler from kansas city

Posted May 11, 2018
staff was very nice. Room was decent.
Comment from Hotel Management
May 11, 2018 by Hotel Management, Hotel Management
Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your room and that our friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Kind of ghetto

Posted Apr 26, 2018
I left some monies in the room called two hours later and no help from the front desk. It was pocketed.
Comment from Hotel Management
Apr 28, 2018 by Hotel Management, Hotel Management
We are sorry to read about this incident. Since this is an anonymous review, please reach out to us so we can investigate this issue and assist you further. We look forward to hearing you soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

it's cheap and you get what you pay for

Posted Apr 18, 2018
There was no one at the front desk when I checked in, had to wait 10 - 15 minutes for someone to appear. The fire alarm went off at 1:15 am, and even when the fire company was there, they couldn't turn the alarm off. The smoke detector in my room had a plastic bag wrapped around it. Morning coffee was empty before 8am.
Comment from Hotel Management
Apr 21, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Only thing was they complained about how many guest we had when we weren’t loud nobody could hear us nobody complained
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay with us. That being said, we regret the inconsiderate you experienced while here. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Great place to stay in southern KC

Posted Apr 16, 2018
Pros: comfortable room for a great price
Great place reasonable price and located in a nice area close to highways
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Wow - David, thanks for the awesome feedback. We are delighted you found our location to be an enjoyable part of your visit to our area. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Kansas City

hotel

Posted Apr 9, 2018
Pros: ...
Cons: cleanliness
Location: ...
Get what you expect for a cheap room rate; was a non-smoking hotel, but the bathroom stunk like cigarette smoke; friendly staff, just cheap accomodations
Comment from Hotel Management
Apr 9, 2018 by Hotel Management, Hotel Management
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Mo

Loud

Posted Apr 8, 2018
Doors slamming, people yelling Had to get the key card recoded several times
Comment from Hotel Management
Apr 8, 2018 by Hotel Management, Hotel Management
Andrew, thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2018
Nice experience first room heat didn't work. They had to move us. Bath tub was very dirty.
Comment from Hotel Management
Apr 5, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. We hope your overall experience was pleasant. We are sorry for the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management