Posted Oct 17, 2016 on Hotels
We got there and our room was right by the common area. It was really really loud. Then we turned on our TV and it was unwatchable it was so dark. I had used their text service that morning to ask if we could get a mini fridge. They responded yes they would have it in our room. When we got there, no fridge. I called down and she said the lady that told me that didn't know what she was talking about about and we wouldn't be able to have a fridge. This was a huge bummer because we had brought snacks that needed refrigerated that we wouldn't have brought had we known there wouldn't be a fridge. She really gave me no solution for this. When I mentioned the loud noise, she said the hotel was booked so they had no other rooms. She also said she'd talk to maintenance about the TV. She called back a few minutes later and said the tv would have to stay broken, but someone canceled so we could move to a different room. I have no idea how they do their booking, but I made this reservation 2 weeks before our stay and we checked in right on time. I find it hard to believe everyone had checked in and the rooms were all full already. She did tell us to take the ice bucket from that room to our new room and we could have both to keep some things cold. The room was not horrible by any means, but really really gross and dusty behind the beds.
Overall, the front desk gal tried her best to accommodate us, but they were severely understaffed and we weren't offered any discount for any of it.