Ratings based on 593 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa city, Iowa

Great location near country club plaza

Posted May 23, 2017
Our family came down for a quick weekend in Kansas City to spend time in country club plaza and see a concert. The hotel staff was incredibly courteous and made us feel like we were special guests. Hotel was within walking distance to shopping and restaurants. Great hot breakfast with any choices. Our room was very clean and spacious. Our daughter slept on the pullout bed which she said was not that comfortable, but then again how many of them actually are. We have stayed at this hotel previously and I would definitely do so again.
2 out of 5
by A verified traveler

Staff not up to par

Posted May 18, 2017
Pros: The breakfast and breakfast staff. Phenomenal breakfast
Cons: Tell us accurately when our room will be ready. Better yet, call or text us on our cell phone. Staff needs to be better trained.
Location: Wonderful restaurants and shopping in the Plaza
My wife and I arrived at noon and were told the room might be ready by 2 pm. We thought: “That’s fine. Let’s just go have a leisurely lunch in the Plaza with our daughter.” I returned at about 2 pm and was told it was not ready and probably would not be ready until 3 pm. Well, she should not have told us 2 pm. And there was no offer for bottled water or anything refreshing while I waited. I couldn’t believe it especially since I go out of my way to mostly stay in a Hampton Inn when I travel. And on top of this, our room was not made up on the second day of our stay. I have to say that I am truly disappointed with my stay there.
3 out of 5
Recommended
for Everyone
by A verified traveler from Topeka, KS

Nice hotel close to the plaza for shopping & dinni

Posted May 7, 2017
Pros: Location and staff
Cons: Get new pillows that don't go flat. Also the shower contro was difficult to operate.
Location: The location of the hotel is very close to the KC Plaza which is nice for eating and shopping. Also close proximity to highways.
The staff did everything to get us into our room ahead of check in time. Room was clean. The bed was comfortable but the pillows were not good. You had to use 2 pillows to sleep and even then it was like sleeping on a half pillow. The location was close to both fine dinning and shopping. Negative was and maybe it was just the night we stayed but lots of sirens at night. Overall the stay was a good one.
3 out of 5
by A verified traveler from sydney australia

Nice motel - lousy house keeping though

Posted May 6, 2017
Rooms were not cleaned - bed wasn't made properly Breakfast quality was really average
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by jan

KC Plaza hotel

Posted Mar 15, 2017 on Hotels
Great location, right off the plaza-easy walk. Friendly staff at check in. They offer a small snack and free sodas at happy hour. Beer /wine for about $3.00. Nice indoor pool adjacent to fitness center. Good size workout area based on hotel size.
5 out of 5
by Kelly

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
1 out of 5
by A verified traveler

They did not clean

Posted Mar 5, 2017
The hotel room was not properly cleaned upon arrival.
5 out of 5
by Susan

This traveler left a rating score only Posted Mar 2, 2017 on Hotels