Ratings based on 579 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

They did not clean

Posted Mar 5, 2017
The hotel room was not properly cleaned upon arrival.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
Pros: Location. Amenities. Courteous staff.
Location: The Plaza has everything for shopping and dinning.
Great location and a very friendly staff. Everyone went out of their way to make our stay a pleasant experience.
2 out of 5
by Elizabeth

Not impressed

Posted Jan 28, 2017 on Hotels
I was quite unimpressed, when I got there to hang up my clothes that was a pair of black socks rolled up in the bottom of the closet. Obviously the cleaning person miss that. The next morning when I took my shower the tub backed up with water, I had to request them to put Drano in the tub. Probably won't stay here again. Although the bed and pillows were amazing. Only stayed here because hotel Sorella was sold out
5 out of 5
by Rhonda

This traveler left a rating score only Posted Jan 27, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great location.

Posted Jan 27, 2017
Chose hotel for location. Easy access to Plaza shopping and dining. Noise level was a bit loud.
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield MO

Amazing staff

Posted Jan 20, 2017
We stayed during threat of ice storm. Several of the staff stayed in the hotel so they could be sure and make it to work. They were SO incredibly helpful and friendly. It would have been easy for them to be negative but they made the best of the situation. We were so impressed and will definitely stay again!
5 out of 5
by David

Nice stay

Posted Jan 3, 2017 on Hotels
Nice staff
5 out of 5
by A verified traveler

Posted Dec 27, 2016 on Hotels
Perfect for families or large groups.
3 out of 5
by A verified traveler from Missouri

Hotel near Country Club Plaza

Posted Dec 19, 2016
Hotel was clean and staff friendly. Breakfast was chaotic. Extremely busy. My biggest complaint, which the staff could do nothing about was how thin the walls were. You heard every word of every conversation in the hallways. And, the rooms across from mine had kids ages 5ish to 12ish, and had parents who obviously had not taught them hotel quiet etiquette . Won't be staying there again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels