Beautiful but uncomfortable
Posted Sep 21, 2016
Pros: This hotel room was beautiful, the pictures don't do it justice. The room storage (fridge, dressers, tv) was hidden behind beautiful white cabinets, the room had a huge window and pretty curtains, and the bathroom made me feel like I was in a million dollar home, very luxury. The staff were pleasant at every interaction, and they offer to give you a $10 credit for food if you decline to have your room cleaned during your stay.
Cons: 1. The bed is VERY uncomfortable, the mattress is stiff and hard, and the sheets are very rough! I felt like i was sleeping on a sandpaper rock.
2. The carpet was nasty. It had stains all over and it felt grime on my bare feet. It made me question the cleanliness of the rest of the room.
3. Its Noisy!!! The walls must be paper thin because almost constantly i was hearing banging or water running from adjacemt rooms, doors closing in the hallway, the cleaning cart banging around in the hallway, people banging and stomping around upstairs. I had no peace. However, i did call security for incessant banging one time and they offered to check on the source for me and then it stopped for a while. But the noise level is unlike that of other hotels I've stayed at.
4. I thought that "City view" would mean it had a view of downtown Kansas City, but the hotel isn't even close enough to have that kind of view and the only window where you can even see the skyline is at the end of a hallway. So do not pick this hotel if you are hoping for a view.
Comment from Hotel Management
Sep 22, 2016 by Christina, Hotel Management
Hi Jessica, thanks for taking the time to review your visit. We're so pleased to hear you enjoyed your room, but are disappointed to hear about the other issues you encountered. Thank you for bringing them to our attention so we can work on improving things on our end.