Ratings based on 859 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Overland Park, KS

Bugs everywhere,leaking toilet!

Posted Aug 19, 2015
My husband, 3 month old and myself stayed here for just one night. I could barley stand to stay in our room for that short period of time but my baby was exhausted so we toughed it out until the morning. There were dead bugs all over the floor along the walls. I was afraid to sit our bags on the floor because I thought something would crawl into them. The whole night my husband had to keep smashing ants on the night stand right next to where we were sleeping! I thought it was nice that there was a kitchen and living room area seperate from the sleeping area but it was hard to want to sit in the living room once my daughter was asleep because there were cobwebs on the ceiling and bugs flying. In the sleeping area the lamp shades next to the bed looked disgusting! The curtains on both windows were falling off so good luck trying to keep light out for a sleeping baby. My very favorite part was going to use the bathroom and stepping in a puddle next to the toilet! I can't even describe how disappointed I was with this hotel. When I told the lady at the front desk about our room all she said was "oh that's odd". I couldn't believe it!! This hotel was a huge waste of our money. We should have slept in our car for free. I will never stay at this hotel again and urge anyone else considering it to look at the other hotels in the area. This one falls very short to the others in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice hotel. Spacious rooms.

Posted Aug 17, 2015
Pros:
Love the set up of these Hawthorne. Hotel stay that feels less commercial. Very spacious rooms. Breakfast was good too. Would stay here again!
2 out of 5
by A verified traveler from Council Bluffs, IA

Very disappointed

Posted Aug 14, 2015
Pros: The room temperature.
Cons: Don't advertise an outdoor pool that is not in condition to swim in and an outdoor hot tub that does not work! And fix the toilets!
Location: Lots of shopping and restaurants.
I wanted specifically an outdoor pool and hot tub! The pool water was green and stagnant. hotel staff said their skimmer was broke and perfectly ok to swim in but my daughter developed a horrible rash after getting in the water! The hot tub was broken. The toilet in my bathroom would not flush, so they sent up a maintenance guy to plunge it, again at 11pm the toilet was full again, no maintenance man now! The staff told me ....Well you can check out and get a refund at 11pm at night! Now where would I go at that time being from out of town! The only positive thing was the room temperature was very comfortable. There was none of that musty humid feeling in the room everything else was very disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Large, clean room

Posted Aug 12, 2015
Check in was fast, if overly informative. The room was big, and clean with a comfortable bed. It had a big walk in closet and high-ranking tub.
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
Thanks for your comment
4 out of 5
Recommended
for Everyone
by A verified traveler from wichita, ks

Short Getaway

Posted Aug 11, 2015
Pros: The location in Overland Park, spacious room and full of amenities. Very quiet area.
Cons: The breakfast area has better a/c and more seating. May be more than one front desk staff on a weekend.
arrived around 6pm and greeted by a sign saying the staff is away, so I waited for a few minutes and then they staff came back to check in, which took a minute or 2. the hotel gives us a sense of living in an apartment complex and our room is in the 2nd floor tucked in between buildings, view was not good but wasn't a huge concern to us. It was very quiet, which is a plus. The room was spacious and nice, with mini fridge, microwave, coffeemaker. The bathroom was spacious with huge tub, though it has drainage issue. Other than that, no issues whatsoever, although they were skimpy with the bath towels, I had to stop by the front desk to request extras. The breakfast had the typical hot meal items, sausage, potato, egg, it was nicely stocked and the folds that stocked them were very friendly. One draw back was the area was very hot, we pretty much grabbed the food and ate in the room. Check out was fast and efficient. All in all, pretty satisfied and for the money, definitely will return.
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
Thanks for your review, glad we were your little hide away oasis. We are working on your concerns (towels) but glad you loved our breakfast and other amenities. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Great location close to a lot of amenities

Posted Aug 10, 2015
Great location close to a lot of amenities its a family oriented place that worked perfectly for us with a special needs child
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
Thanks for sharing your experience, glad we were able to assist you and your child with everything you needed. Our goal is to be your home away from home.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Overall Good Experience

Posted Aug 10, 2015
Pros: Nice helpful staff, accomodating attitude to special needs, room comfort, shower sprayer, good breakfast, pretty landscaping.
Cons: Hot tub was out of order, shower drained slow, people smoked around the swimming pool.
Location: It's very close to JUCO. For a hotel, it's a very pleasant, pretty location. Not too commercial.
We stayed in a suite from August 4-9. The check-in staff was very professional and friendly. The other staff we encountered were all very friendly and helpful, and accomodated some special needs due to a spinal problem. It was a very good experience for us. I love that there's a shower sprayer. Also a laundry room, nice landscaping, good breakfast buffet.
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
We are very pleased we were able to accommodate all your needs. We work hard to make sure our staff is friendly and helpful. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Aug 7, 2015
Nice place with average hotel accommodations. However, great bed and pillows.
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
Thanks for your comments
2 out of 5
by A verified traveler

Posted Aug 6, 2015
Musty room... The pool was not clean... Continental breakfast was very disappointing. The door to my room had to be shoved shut to close. We checked out a day early. We will not be staying there ever again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
The only thing was they didn't stock things properly. When I called to get more they never showed up.
Comment from EPC
Sep 2, 2015 by Guest Services, EPC
Thanks for sharing your experience