Fancy Name with Low Expectations
Posted Oct 3, 2016
Staff did not know if I paid for my room on arrival. Had to pull out proof of payment from my online statement. Next we go up to our 1 night stay room, and find bottles of beer under the sofa chair. Having a 2 year old this was disappointing and disgusting thing to find, since those toddlers never seem to stay still, and go snooping around the room. I mean, what if I would not have woken up at night if she was roaming around a room with dirty trash under the bed and chair. When I check out the next day, again the staff had to ask the manager how to read my reservation, because they were not sure if I had paid already. We continued to try and see if we wanted to stay for breakfast, but realize its at a cost. Normally cheaper hotels have free breakfast, but not here! We left with our ONE NIGHT, being very disappointed.
Comment from Hotel Management
Oct 27, 2016 by Marcy, General Manager, Hotel Management
We apologize for the experience you had with room amenities this is not the normal standard in our hotel. We hope you will try us again.