Front of property - evening/night

Reviews of Hilton Garden Inn Kansas City

3 out of 5
Hilton Garden Inn Kansas City
520 Minnesota Ave, Kansas City, KS

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 999 reviews" "
Rating 8 - Good. 333 out of 999 reviews" "
Rating 6 - Okay. 167 out of 999 reviews" "
Rating 4 - Poor. 97 out of 999 reviews" "
Rating 2 - Terrible. 57 out of 999 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

PATRICK

Business traveler
Disliked: Cleanliness, amenities
Floors were very dirty in the room especially under the bed (wrappers, bottle caps, dirt etc) 10 dollar breakfast buffet is expensive given the room was almost 200 a night. Water pressure in shower was okay but not great. Tv remote would barely change channels and buttons were not functional probably because it was a universal remote but still annoying. Sheets did at least appear clean and bed was comfortable. It worked for my business trip I was on but over all for the price they need to do better.
Stayed 1 night in Mar 2024
Response from Owner on Mar 22, 2024
Patrick, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 27, 2024
Mary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly, the room was clean and stocked
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
Tracy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 15, 2024
Kathy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Owner on Jan 29, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Steffanie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our room had a sewer smell but I think because the city smelled like sewer. The smell went away after awhile
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Steffanie, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Haley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Haley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Tracy

Traveled with family and small children
Disliked: Cleanliness, amenities
The room's deadbolt did not work and additional door latch was missing entirely. Felt very unsafe. We booked specifically for the pool and it was out of order. The carpet was dirty and damaged in the room. There was no shower curtain at all. Water damage and rust on bathroom.ceiling. The beds were quite loud and had metallic creaking every time we moved. The tv remote also did not work. Would not recommend.
Stayed 1 night in Dec 2023
Response from Owner on Dec 18, 2023
Thank you for taking the time to share your feedback about your recent stay, Tracy. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Lisa

Response from Owner on Jan 25, 2024
Lisa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lisa

Response from Owner on Jan 25, 2024
Lisa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Great location and friendly staff.
Stayed 1 night in Dec 2023
Response from Owner on Dec 15, 2023
Kathy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Dec 14, 2023
Guillermo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

autumn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Owner on Nov 23, 2023
Thank you for taking the time to review us, Autumn. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Ashlene

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great check in. Bar and food is nice, but not excellent. Room was clean.
Stayed 1 night in Nov 2023
Response from Owner on Nov 20, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 Terrible

Mixar

Stayed 1 night in Oct 2023
Response from Owner on Nov 20, 2023
Thank you for taking the time to review us, Mixar. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Sophie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
we were unable to check in. random people who didn’t even work there had us knock on doors (they printed key cards that accessed every room) to find open rooms. huge security breach to let random people behind the desk and in the computer. i’ll b escalating this issue as well bc that was completely unacceptable. i was late for my event it was brutal
Stayed 2 nights in Oct 2023
Response from Owner on Oct 26, 2023
Thank you for taking the time to share your feedback with us about your recent stay, Sophie. We do our very best to ensure our hotel provides a safe, secure, and worry-free environment. We are going to investigate the issue and adopt whatever measures we can to ensure this does not happen again. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you back once again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Pool customer service. Understaffed. Restaurant closed. Pool was green and not blue so kids did not want to swim. Not so nice neighborhood.
Stayed 2 nights in Oct 2023
Response from Owner on Oct 24, 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on Oct 23, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with Lyft access to the city
Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
Elizabeth, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from Owner on Oct 30, 2023
Helen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from Owner on Oct 30, 2023
Helen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Melissa

Stayed 1 night in Oct 2023
Response from Owner on Oct 11, 2023
Melissa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Dominique

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been staying at hotels for over 20 years and this was by far 1 of the worst hotels I actually STAYED in. Most hotels like this, I leave. We stayed from Sept 30- Oct 2nd and I still have a crook in my back from sleeping on those bricks of mattresses. The mattresses are so hard it’s almost as if they put a 1 inch memory foam mattress protector over a box spring to call it a mattress. The chair in the room had no cushion in the seats whats so ever. The only thing in my room that had cushion was the desk chair and ottoman. The hotel didn’t have any air fresheners in the hallway so I could smell the “service dogs” on my floor as soon as I came off the elevator. Upon walking into our room, the bathroom smelled like mold and feces. There is no exhaust in the bathroom. It smelled like someone took a poop and had just left. We clean the bathroom ourselves and sprayed air freshener and disinfectant. After a day, we realized it was something from the drains because the smell came back and we hadn’t defecated in there yet. The pillows on the bed was 3 different sizes and there was no pen and paper if needed to write anything down. Apparently they took that away for Covid, it is 2023 please put it back. Lastly, they have the audacity to charge people for breakfast. I would expect this from an up and coming hotel, branch. The HILTON? I had higher expectations, I have never stayed at a Hilton except embassy suites. The experiences were not the same. Either way, never again!
Stayed 2 nights in Sep 2023
Response from Owner on Oct 9, 2023
Thank you for taking the time to share your feedback about your recent stay, Dominique. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on Oct 4, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 Terrible

Chloe

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel experience. Got here room wasn’t ready then was sent to room that did not have a working door…. Charged my credit card multiple times worst hotel experience ever
Response from Owner on Oct 3, 2023
Thank you for taking the time to review us, Chloe. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Owner on Sep 28, 2023
Thank you for taking the time to review us, Donald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Elmer

Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Elmer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Gail, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Ge, Maplewood

Liked: Staff & service, amenities, property conditions & facilities
Very thing just ok
Stayed 2 nights in Sep 2023
Response from Owner on Sep 20, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on Sep 20, 2023
Ana, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on Sep 4, 2023
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great! The only thing that went wrong was we had our fire alarm in our room go off twice without any reason, but the manager comped our breakfast for the inconvenience (even though it really wasn’t even a big inconvenience). The property was clean, the staff was nice and accommodating, the room had everything we needed, etc. 5 stars!
Stayed 1 night in Aug 2023
Response from Owner on Aug 29, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

4/10 Poor

Stephanie

Stayed 2 nights in Aug 2023
Response from Owner on Sep 18, 2023
Thank you for taking the time to review us, Stephanie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Owner on Aug 28, 2023
Francesca, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Owner on Aug 23, 2023
Patricia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Morgan

Stayed 1 night in Aug 2023
Response from Owner on Sep 11, 2023
Morgan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms and comfy beds
Stayed 1 night in Aug 2023
Response from Owner on Aug 21, 2023
Katelyn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Hannah

Stayed 1 night in Aug 2023
Response from Owner on Aug 26, 2023
Hannah, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Staff was very friendly and room was clean, comfortable and welcoming. I felt very secure and enjoyed my one night stay. Thank you!
Stayed 1 night in Jul 2023
Response from Owner on Jul 31, 2023
Michele, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Henry, Alta Loma

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nationwide, Hilton Garden Inn is one of our favorite chains. As the the hotel in Kansas City, KS; I was rather shocked and disappointed that they have absolutely no computer room or other facility - a real negative. In general, even though a fully vaccinated believer in COVID prevention, I also feel that with the pandemic OFFICIALLY over, Hilton can reinstate routine housekeeping. We honestly believe that the current policy has little to do with customer safety, but instead has almost everything to do with your "bottom line."
Stayed 4 nights in Jul 2023
Response from Owner on Jul 20, 2023
Henry, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and comfortable. Small cold pool, sign saus pool and spa. There is no spa. Very limited staff, bartender walked out during dinner service and it was too late to leave and go elsewhere.
Response from Owner on Jul 18, 2023
Sherri, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Oscar III

Business traveler
Stayed 2 nights in Jun 2023
Response from Owner on Jul 5, 2023
Thank you for taking the time to review us, Oscar. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and wonderful, especially “Neci” for our daily dining experiences.
Stayed 6 nights in Jun 2023
Response from Owner on Jun 30, 2023
Wendy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

4/10 Poor

Chad

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Owner on Jun 29, 2023
Thank you for taking the time to review us, Chad. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Waited about an hour to check in-room wasn’t available until 4
Stayed 1 night in Jun 2023
Response from Owner on Jun 28, 2023
Thank you for taking the time to review us, Angela. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service
Called the day of to say my plans had changed and would not be checking in. Was to pay at site so did not prepay but was still charged full price for the room.
Stayed 1 night in Jun 2023
Response from Owner on Jun 28, 2023
Thank you for taking the time post about your experience, Jennifer. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to anyone on our team. Thank you.

2/10 Terrible

Brenda L.

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Owner on Jun 1, 2023
Thank you for taking the time to review us, Brenda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Brae A.

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had poor water pressure, ineffective and noisy A/C and area was less than ideal. Didn’t realize downtown KC was isolated on weekends. No restaurants or places to walk to, and would t feel safe walking around anyways. Will not return.
Stayed 2 nights in May 2023
Response from Owner on May 31, 2023
Thank you for taking the time to review us, Brae. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Jesse

Liked: Property conditions & facilities
Disliked: Staff & service
I asked for room to be cleaned and new sheets because the fitted sheets did not fit and not only did they not change anything they didn’t even change the towels
Stayed 2 nights in May 2023
Response from Owner on May 30, 2023
Thank you for taking the time to review us, Jesse. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho el lugar y el hotel
Stayed 2 nights in May 2023
Response from Owner on May 24, 2023
Alicia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.