Exterior

Reviews of Holiday Inn and Suites Overland Park West, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 224 out of 588 reviews" "
Rating 8 - Good. 180 out of 588 reviews" "
Rating 6 - Okay. 115 out of 588 reviews" "
Rating 4 - Poor. 39 out of 588 reviews" "
Rating 2 - Terrible. 30 out of 588 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather Shull, General Manager on Mar 22, 2024
Thank you, Chris, for leaving a rating of your recent stay. I am sorry we didn't meet your expectations. I do hope you consider giving us a try in the future. Thanks again,

2/10 Terrible

Scott, Elburn

Disliked: Staff & service
Stuck on the airplane for 8 hours because of the weather and couldn’t land in KC, after finally landing and getting to the hotel at 4am they tell me my room was sold because I didn’t check in… I can’t quite check in when I’m stuck on an airplane. Front desk lady was extremely rude on top of it all.
Stayed 2 nights in Mar 2024
Response from Heather Shull, General Manager on Mar 18, 2024
Hi there Scott, Thank you for leaving feedback on our hotel. I am very sorry that we were unable to accommodate you when you were finally able to get to the hotel. Very occasionally oversells happen and don't resolve by the end of the evening and some guests get bumped. I know that makes for a difficult arrival experience. I will be sharing your feedback with my colleagues so we can do better in the future. Again, I apologize,

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is remodeling and the restaurant is under construction.
Stayed 9 nights in Mar 2024
Response from Heather Shull, General Manager on Mar 13, 2024
Hi Barry, Thank you for leaving a review of your recent stay with us. We are renovating our restaurant and making some improvements elsewhere, we can't wait for the changes! Hope you stay with us again in the future. Thanks again,

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Mar 2024
Response from Heather Shull, General Manager on Mar 13, 2024
Hi Ernest, Thank you for the 5/5 rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whirlpool was properly temped
Stayed 1 night in Mar 2024
Response from Heather Shull, General Manager on Mar 12, 2024
Hi David, Thank you for leaving a review of your recent stay with us! I am glad that our Whirpool worked for you. I hope we can welcome you back again soon. Thanks again!

8/10 Good

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean spacious for our family, convenient to the locations we were in town visiting and reasonably priced. Didn’t realize the pool and hot tub were outside upon booking but the pool was heated.
Stayed 1 night in Mar 2024
Response from Heather Shull, General Manager on Mar 11, 2024
Hi there Elizabeth, Thank you for leaving a review of your recent stay here. I am glad that we worked for your needs and I hope we can welcome you back again soon. Thanks again!

6/10 Okay

Elizabeth

Traveled with family
Disliked: Amenities
When we arrived, the hotel’s restaurant was under construction. The alternate dining option provided was in a small room that was not cleaned and had minimal service; the floors of our hotel rooms also did not appear well vacuumed. For the price of the stay, I expected better upkeep and amenities
Stayed 2 nights in Mar 2024
Response from Heather Shull, General Manager on Mar 11, 2024
Hi there Elizabeth, Thank you for leaving feedback of your recent stay with us. I am sorry that you were disappointed with your experience. I do hope you consider giving us a try again in the future. Thanks again,

10/10 Excellent

Josue J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaningis impeccable
Stayed 2 nights in Feb 2024
Response from Hristijan on Mar 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.I am glad that you enjoyed your stay and found that cleanliness is one of the best things about this hotel. We sure hope to see you soon!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very nice property
Stayed 1 night in Mar 2024
Response from Heather Shull, General Manager on Mar 4, 2024
Hi Joshua, Thank you for leaving a rating of 5 stars for your recent stay with us. I hope we can welcome you back again soon. Thanks so much!

10/10 Excellent

Angelique

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Feb 2024
Response from Heather Shull, General Manager on Feb 26, 2024
Hi there Angelique, Thank you so much for taking the time to give us a 5-star review! I am so glad you enjoy staying with us. I hope we can welcome you back again soon. Thanks again!

8/10 Good

Kourtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and room was nice.
Stayed 1 night in Feb 2024
Response from Heather Shull, General Manager on Feb 21, 2024
Hi Kourtney, Thanks for leaving a review of your stay with us! I'm glad you enjoyed your visit. I hope we can welcome you back again soon. Thanks again!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, right off the expressway, and had meal options.
Stayed 2 nights in Feb 2024
Response from Heather Shull, General Manager on Feb 20, 2024
Hi there Kristin,Thank you for leaving a review of your stay with us! I am so glad we worked for your needs. I hope we can welcome you back again soon. Thanks so much!

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Hristijan on Feb 4, 2024
Hi Richard, thanks for taking the time to rate your stay with us.

10/10 Excellent

Janelle

Traveled with family
Liked: Amenities
It was great!
Stayed 1 night in Jan 2024
Response from Hristijan on Jan 28, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.We really appreciate you ranking our hotel 5/5.

10/10 Excellent

Kaylene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extreme friendly, pleasant, and helpful! Safe and clean place to stay.
Stayed 1 night in Jan 2024
Response from Heather Shull, General Manager on Jan 22, 2024
Hi Kaylene, Thank you for leaving a 5-star review for your recent stay with us! I am so glad you found our staff to be friendly and helpful. We really appreciate it and would love to welcome you back soon. Thanks again,

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel needing upgrades, there was a wedding so it was busy and louder. We would stay again.
Stayed 2 nights in Jan 2024
Response from Hristijan on Jan 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heated, but it was outside. The hot tub was great, but getting out of it when the temp is in the 10s was extremely hard
Stayed 2 nights in Dec 2023
Response from Heather Shull, General Manager on Jan 12, 2024
Hi there Leslie, Thank you for leaving a review of your recent stay with us. I am glad you were able to enjoy the pool area somewhat despite the cold! We hope to welcome you back again soon. Thanks again!

10/10 Excellent

Norma

Traveled with partner
Stayed 1 night in Jan 2024
Response from Heather Shull, General Manager on Jan 10, 2024
Hi Norma, Thank you for this 5/5 rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bad snow storm but the parking lot was clear. Also had a water heater go down but it was repaired quickly even during the snow issue. Thank you for taking such good care of your guests.
Stayed 1 night in Jan 2024
Response from Heather Shull, General Manager on Jan 10, 2024
Hi Mark, Thank you so much for this great review. I'm glad you felt we kept you safe and that we resolved the water issue quickly. I really appreciate you taking the time to leave comments. Thanks again!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was amazing.She was so helpful and professional.The room was spotless.
Stayed 1 night in Jan 2024
Response from Heather Shull, General Manager on Jan 8, 2024
Hi Mary, Thank you for leaving a 5-star review of your recent stay with us! I am so glad you found our staff to be friendly and your room to be so clean. I hope we can welcome you back again soon!

10/10 Excellent

Billi

Stayed 1 night in Jan 2024
Response from Hristijan on Jan 28, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We are so glad that you enjoyed your stay.

6/10 Okay

Suzana

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Jan 8, 2024
Thank you for leaving a rating of our hotel. We hope to welcome you back soon!

8/10 Good

DeAndria

Liked: Amenities, property conditions & facilities
Clean and quiet so far!
Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Jan 5, 2024
Hi there DeAndria, Thanks for leaving a review of our hotel. I'm glad you found us to be clean and quiet. Hope to welcome you back again soon!Thanks so much,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
The front desk staff was friendly both checking in and checking out!
Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Dec 29, 2023
Hi there Kelly, Thank you so much for leaving a 10/10 review! I am glad our staff was friendly. I hope we can welcome you back again soon. Thanks again!

8/10 Good

Regina

Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Dec 29, 2023
Hi Regina, Thank you for leaving a rating of your recent stay with us. I hope we can welcome you back again soon!

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Hristijan on Jan 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Hristijan on Dec 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am glad that you enjoyed your stay!

6/10 Okay

Millie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service guy very nice, but advertised restaurant its closed and and indoor our door pool but its outdoors and cold! Plus hot tub is outside and green turn jets on and smelled of mold gross. We picked this because kid could swim but NO. Good thing Bass Pro had Santa
Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Dec 18, 2023
Hi there Millie, Thank you for leaving a review. I'm glad to hear that you enjoyed your interactions with our staff but I apologize that the pool didn't meet your expectations. I do hope you consider staying with us again. Thanks again,

10/10 Excellent

Kenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful, staff was helpful, everything we needed was nearby. Pool and Hot Tub felt fantastic even though it was 40 degrees outside.
Stayed 1 night in Dec 2023
Response from Heather Shull, General Manager on Dec 18, 2023
Hi Kenny, Thank you so much for leaving a review of your recent stay with us! I am so glad that we worked for your needs and that you enjoyed your interactions with our staff. Thank you again for this feedback!

10/10 Excellent

Rhonda

Stayed 2 nights in Dec 2023
Response from Heather Shull, General Manager on Jan 8, 2024
Thank you so much for leaving a 5-star rating of our hotel! I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hristijan on Dec 10, 2023
Thank you so much for taking the time to share your experience with us. I am glad that you enjoyed your stay and found the hotel to your liking. We will see you soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Dec 7, 2023
Hi Michael, Thank you for leaving a 5/5 review of your stay with us! I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife said it’s very clean and I had no issues sleeping. If she approves it just book she has ocd and is Latina.
Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Dec 5, 2023
Hi there Ryan, I'm glad you found our hotel to be clean and comfortable. Thanks so much for leaving this review. I hope we can welcome you back again soon!

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Heather Shull, General Manager on Dec 5, 2023
Hi there Carole, Thanks for the 10/10 rating of our hotel!

10/10 Excellent

Eric, Albuquerque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside pool was nice and warm and hot tub just right (but only one jet worked). Hotel’s restaurant was closed on Thanksgiving day, but they provided complimentary coffee and pastries which was a nice touch.
Stayed 3 nights in Nov 2023
Response from Heather Shull, General Manager on Nov 30, 2023
Hi Eric, Thanks for leaving a review! I am so glad that you enjoyed your stay with us and found us to be comfortable. I hope we can welcome you back again soon. Thanks again!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean
Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Nov 28, 2023
Hi there Alma, Thank you for leaving a review of your recent stay with us. I'm glad you found your room to be clean. I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and staff was nice.
Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Nov 24, 2023
Hi Jennifer, Thank you for leaving a 5-star rating of our hotel. I am so glad you enjoyed your stay with us. I hope we can welcome you back again soon. Thanks again!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from Hristijan on Nov 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for ranking 5/5 and I am glad that you enjoyed your stay.

10/10 Excellent

Jorge

Stayed 1 night in Nov 2023
Response from Hristijan on Nov 19, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for ranking our hotel 5.

10/10 Excellent

anissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from Hristijan on Nov 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad you enjoyed your stay. We sure hope to see you again.

10/10 Excellent

BARBARA

Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Dec 5, 2023
Hi Barbara, Thanks for the 5/5 rating of our hotel!

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only disappointment was that the restaurant was closed. Desk person was unaware of this. We were tired and hungry and no other options close by except for being able to buy a frozen pot pie or pizza rolls at the desk.
Stayed 1 night in Nov 2023
Response from Heather Shull, General Manager on Nov 13, 2023
Hi Holly,Thank you for leaving a review. I'm glad to hear that overall you enjoyed your stay with us. We hope to complete the restaurant remodel soon. Thanks again!

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Desk staff, both days and nights...excellent, cheerful and helpful. Property itself? The bed was quite comfortable. However, the bath was in terrible shape, poorly designed...pieces falling apart...no vanity. Windows are too thin, allowing sleep jarring noises in all night. Should be soundproof.
Stayed 3 nights in Nov 2023
Response from Hristijan on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Julia, Sharpsburg

Stayed 1 night in Oct 2023
Response from Heather Shull, General Manager on Nov 21, 2023
Hi Julia, Thank you for the 5-star rating! I'm so glad you enjoyed your stay with us. I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

scott

Stayed 1 night in Oct 2023
Response from Heather Shull, General Manager on Nov 21, 2023
Hi Scott, Thank you for the 5-star rating! I'm so glad you enjoyed your stay with us. I hope we can welcome you back again soon. Thanks again,

10/10 Excellent

John

Stayed 5 nights in Oct 2023
Response from Heather Shull, General Manager on Nov 1, 2023
Hi John,Thank you for leaving a 10/10 rating of your recent stay with us. I hope we can welcome you back again soon. Thanks again!

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023
Response from Hristijan on Nov 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for rating 5 our hotel. We will see you again.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We where treated very well, very nice rooms.
Stayed 1 night in Oct 2023
Response from Hristijan on Oct 22, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.I am glad that you enjoyed your stay. We sure hope to see you again.

10/10 Excellent

Tabetha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hristijan on Oct 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.

10/10 Excellent

cody reller

Stayed 2 nights in Oct 2023
Response from Hristijan on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.