InterContinental Kansas City at The Plaza, an IHG Hotel

Photo gallery for InterContinental Kansas City at The Plaza, an IHG Hotel

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Outdoor pool, sun loungers
Outdoor pool, sun loungers
Premium bedding, down comforters, in-room safe, desk
Premium bedding, down comforters, in-room safe, desk

Overview of InterContinental Kansas City at The Plaza, an IHG Hotel

InterContinental Kansas City at The Plaza, an IHG Hotel

4.0 star property

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
401 Ward Pkwy, Kansas City, MO, 64112

Explore the area

  • Popular LocationNelson-Atkins Museum of Art17 min walk
  • Popular LocationChildren's Mercy Park25 min drive
  • Popular LocationWorlds of Fun26 min drive
  • AirportKansas City, MO (MCI-Kansas City Intl.)32 min drive

Choose dates to view prices

About this area

Kansas City

In the entertainment district, InterContinental Kansas City at The Plaza, an IHG Hotel is in Country Club Plaza Area, a walkable area in Kansas City with good shopping. Kemper Museum of Contemporary Art and Nelson-Atkins Museum of Art are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and JC Nichols Memorial Fountain. Looking to enjoy an event or a game? See what's going on at T-Mobile Center or Kauffman Stadium.

What's nearby

  • Fountain of Neptune - 5 min walk
  • JC Nichols Memorial Fountain - 8 min walk
  • Nelson-Atkins Museum of Art - 17 min walk
  • Children's Mercy Park - 25 min drive
  • Worlds of Fun - 26 min drive

Getting around

  • Kansas City Union Station - 12 min drive
  • Kansas City International Airport (MCI) - 32 min drive

Restaurants

  • Gram & Dun - 4 min walk
  • Cooper's Hawk - 4 min walk
  • Classic Cup Cafe - 4 min walk
  • Jack Stack Barbeque - 5 min walk
  • Stock Hill - 5 min walk

About this property

InterContinental Kansas City at The Plaza, an IHG Hotel

4-star Kansas City hotel in Country Club Plaza Area, near Fountain of Neptune
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite. All 371 rooms feature comforts like premium bedding and down comforters, while conveniences include refrigerators and coffee makers. Free WiFi and balconies are standard, as are TVs with cable channels. Housekeeping is available on request.
InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per night)
  • Covered valet parking on site (USD 30 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee weekends 6:30 AM–11:30 AM: USD 10-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (26000 square feet)
  • Meeting rooms - 12

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 55-inch TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 5 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per night, plus a one-time cleaning fee of USD 25
Up to 25 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 8.29 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Concierge service

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Self parking fee: USD 20 per night
  • Covered valet parking fee: USD 30 per night
  • Pet fee: USD 75 per night plus USD 25 one-time cleaning
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 482 out of 972 reviews
5 - Excellent 50%
Rating 4 - Good. 242 out of 972 reviews
4 - Good 25%
Rating 3 - Okay. 114 out of 972 reviews
3 - Okay 12%
Rating 2 - Poor. 81 out of 972 reviews
2 - Poor 8%
Rating 1 - Terrible. 53 out of 972 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, excellent hotel
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property across from the Plaza. Many walkable dining and shopping options.
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all was great at this hotel. The only thing I would have them look at is a few more valet parking guys. They did well but its understaffed. Great hotel
Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service
Great dinner at the restaurant…and hotel staff friendly and accommodating!
Stayed 1 night in Apr 2022

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You people are straight up thieves! I have tried to go about this thru all the proper channels and NO ONE will respond to me. I have a charge on my credit card for $120 from one of your hotels. Last week I sent an email to Jonathan Nelson, Jacob Honeycutt, Tracy Gatlin and Thomas Hall. Not one of them responded. I then tried to use your “Feedback” tab on your website and was then told I needed to fill out the form. I then filled out the form and the form told me that it couldn’t verify my confirmation number so I had to call the hotel. I called and was told Jeff the general manager and Jacob Honeycutt were in a meeting together and that Jeff would call me back. It has now been over 24hrs and. Still NO CALL, NO RESPONSE to my email. So the only thing I can deduct is that your company takes pride in stealing money. I’m now requesting someone from the corporate office in Atlanta to contact me because it is blatantly obvious that the staff at the Intercontinental Hotel in Kansas City are beyond incompetent nor educated in what the simple concept of customer service is.
Stayed 1 night in Apr 2022