Annual family trip to plaza, we stay at intercontinental each year.
Cleanliness has gone downhill. The rooms are deteriorating with wallpaper bubbling & peeling, urine stained shower curtains, paint missing/issues on ceiling, etc.
The service wasn’t so great last year with a 1hr checkin; this year it was challenging with having to change rooms multiple times as they did not initially provide the room type we purchased, then the room wasn’t ready (so we came back), and then they switched us to another room for reasons unknown to us.