Balcony view

Reviews of InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 501 out of 1010 reviews" "
Rating 8 - Good. 225 out of 1010 reviews" "
Rating 6 - Okay. 123 out of 1010 reviews" "
Rating 4 - Poor. 91 out of 1010 reviews" "
Rating 2 - Terrible. 70 out of 1010 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Laurie, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff person who checked us out was rude.
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on Mar 24, 2024
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

8/10 Good

Mishawn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on Mar 24, 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on Mar 24, 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Jed, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on Mar 11, 2024
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with staff. Room is very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on Mar 11, 2024
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing.. I will be booking again 😁
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on Mar 6, 2024
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 Poor

Gaby

Liked: Amenities, property conditions & facilities
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Stayed 3 nights in Feb 2024
Response from Jeff Keeley- General Manager on Mar 6, 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 Okay

J

Liked: Staff & service
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Stayed 3 nights in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 Terrible

Ana

Traveled with group
Disliked: Property conditions & facilities
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 Excellent

Evan

Traveled with partner
Liked: Amenities, property conditions & facilities
Great area love that it’s walking distance from the plaza
Stayed 2 nights in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

4/10 Poor

Jonathan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 Good

Zuriel

Stayed 1 night in Feb 2024
Response from Jeff Keeley, General Manager on Mar 24, 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice friendly folks at the front desk and restaurant......
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying here when I come to Kansas City for a visit. The location on the Plaza is perfect and walkable. A beautiful and welcoming situation. I recommend it.
Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating and observations from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Taylor

Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

Kay

Stayed 2 nights in Jan 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Alka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful hotel. Great view of the Plaza lights during winter.
Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating and comments from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Dmitri

Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Belter

Stayed 3 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. Thank you for sharing. Thank you again and we look forward to your next stay with us. Safe Travels

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 Okay

Ronald, Fayetteville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was understaffed on New years eve morning. Breakfast took 2 hours for 2 people.
Stayed 2 nights in Dec 2023

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.Safe Travels

6/10 Okay

Scott

Traveled with partner
Liked: Staff & service, amenities
The property is in a good location but is showing its age. Could do with a cosmetic makeover.
Stayed 1 night in Dec 2023

8/10 Good

Nicole, Bremerton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Stayed over Christmas and had lovely time..booked suite with adjoining room which was perfect to relax in shared living room space with friends. Rooms are bit dated as mentioned in other reviews but location was great, staff was excellent, parking was easy, balconies were nice, and lobby was beautifully decorated.
Stayed 2 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating, kind words and observations from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Maribel

Stayed 3 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

Lynnae

Stayed 1 night in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

Ted

Stayed 4 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service
Deteriorating service and quality
Annual family trip to plaza, we stay at intercontinental each year. Cleanliness has gone downhill. The rooms are deteriorating with wallpaper bubbling & peeling, urine stained shower curtains, paint missing/issues on ceiling, etc. The service wasn’t so great last year with a 1hr checkin; this year it was challenging with having to change rooms multiple times as they did not initially provide the room type we purchased, then the room wasn’t ready (so we came back), and then they switched us to another room for reasons unknown to us.
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Stayed 2 nights in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Linda

Traveled with partner
Liked: Amenities
Room with a view. Plaza Christmas lights
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
This is a beautiful hotel right on the plaza. We were there for Christmas night and we enjoyed a delicious dinner and drinks in the restaurant and then enjoyed time by the fireplace. Our room was as big and had a wonderful terrace with a view of the plaza.
Stayed 1 night in Dec 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly! Each and every one of them!
Stayed 2 nights in Dec 2023

6/10 Okay

Will

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Past its Prime
Once a classic and best high end hotel in KC at one time isn't anymore. Expect to get what you pay for! Great location over looking Plaza lights
Stayed 3 nights in Dec 2023

6/10 Okay

tobi

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
No cleaning service
Staff was kind. Hotel was minimally impressive. Beds were cozy and plaza view was pretty. However, we stayed 4 nights and no one came to clean our room. No one took our room service dishes. We had major trash build up. I know it was Christmas time and likely less staff but 4 days with no cleaning at $175 a night was very disappointing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Oscar

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martha

Traveled with family
Liked: Staff & service
Beautiful view of the Plaza lights but other than that the room was pretty ordinary. She’s showing her age in spots too. Two double beds were pretty tight as we have a king size at home.
Stayed 2 nights in Dec 2023

6/10 Okay

MARY

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

6/10 Okay

Tamara

Traveled with family
This is our 12 th Christmas tradition visit/ stay at the Intercontinental Plaza. The hotel has sadly declined each year we go. It is no longer from the Covid effect either. I think the IGH brand truly doesn’t care about this property. The hotel is in need of a major refurbishing and it’s lost that magical holiday look. The lobby area has stains and dents all over , the bathroom are extremely rundown, towels thin and hard, very dusty room that hadn’t been refreshed in a very long time. the hotel staff at front desk no longer wear a uniform or jacket that always gave a very polished cohesive look. The rooms are just run down. The staff is very nice but not interesting in making you feel welcome. It’s more like a doctors front desk feel. We decided that we will try the Raphael for next years visit.
Stayed 1 night in Dec 2023

4/10 Poor

Carrie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe and seen in this property. It is way above our typical price range but it was so worth it
Stayed 2 nights in Dec 2023

2/10 Terrible

ALETA

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jeff Keeley- General Manager on Feb 27, 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023