Ratings based on 566 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 12, 2017
The shuttle bus and the driver to and from the airport was great
Comment from Hotel Management
Feb 13, 2017 by Sharidan, Hotel Management
Good Morning, Thank you for sharing your experience at the Kansas City Airport Marriott. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you so much for your kind words about our shuttle driver, we will share them with our team. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Sharidan McCorkle Marriott Kansas City Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita

Leavonworth

Posted Feb 6, 2017
More coffee in lobby, needed. Ran out while keeping coffee in lobby for guests.
Comment from Hotel Management
Feb 8, 2017 by Sharidan, Hotel Management
Good Morning, Thank you for sharing your experience at the Kansas City Airport Marriott. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We apologize for any inconvenience we have caused you regarding coffee and have shared your concerns with the appropriate team members to ensure that this was an isolated issue going forward. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Sharidan McCorkle Marriott Kansas City Airport
2 out of 5
by A verified traveler from N. California

Close to the airport

Posted Feb 2, 2017
Pros: close to airport
Cons: Think it will be undergoing a remodel....Too bad I didn't take more time to investigate other hotels.
Location: It's by itself......
Long walk to room....My error for not requesting proximity. No hot water for shower....too tired to wait for explanation. Unacceptable continental breakfast...the menu stated variety of breakfast rolls. Replaced with corn flakes & 2 small, dried, cold croissants.
Comment from Hotel Management
Feb 3, 2017 by Sharidan, Hotel Management
Good Morning, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Kansas City Airport Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience that we have caused you with our breakfast. We have shared your feedback with our, Director of Food and Beverage, our Executive Housekeeper and Engineer to ensure that this was an isolated issue that is corrected moving forward. Please know that we have not taken your concerns lightly and are investigating conditions that you have brought to our attention. You are right, our hotel is showing it's age. That is why we are so excited for our complete hotel renovation currently taking place that began this past December. We know that once our improvements are complete, that you will love our new look and feel. Going forward, if you are ever unsatisfied with the location of your room, please feel free to let us know and it will be our pleasure to look for any other available rooms that will suit your needs. Thank you so much for your patience and continued loyalty during this time. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kansas City. Sincerely, Sharidan McCorkle Marriott Kansas City Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

MARRIOTT

Posted Feb 2, 2017
VERY HANDY AND CLOSE TO THE AIRPORT. THIS ALL I HAVE TO SAY,. HOPEFULLY THIS WILL BE ENOUGH WORDS.
Comment from Hotel Management
Feb 3, 2017 by Sharidan , Hotel Management
Good Morning, Thank you for sharing your experience at the Kansas City Airport Marriott. As a valued customer and Marriott Rewards Silver Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are so glad to hear that you found our location to be convenient for your needs. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Sharidan McCorkle Marriott Kansas City Airport
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Stay here for the logistics, not the finishes

Posted Jan 28, 2017
Can not get any more convenient for an early flight. I came in from one trip at 7 pm and had another 7 am departure the next day. This hotel is definitely in need of its planned/ongoing renovation to stay current with Marriott standards, but in the mean time is clean, has a restaurant and laundry on-site, and is a 1-minute drive to the airport. Staff were friendly and helpful.
Comment from Hotel Management
Feb 2, 2017 by Sharidan, Hotel Management
Good Morning, Thank you for taking the time to provide us with feedback in regards to your recent stay at the Kansas City Airport Marriott. As a valued guest, we see that there is room for improvement based on your feedback and we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. Thank you so much for your kind words about our staff. As we strive to deliver a flawless guest experience we will use your feedback towards our continued improvement. Sincerely, Sharidan McCorkle Marriott Kansas City Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Pros: Food
Cons: Could not believe there was no internet service for free. Way behind the times.
Location: Nice to be next to airport
Room was good, staff was good, biggest draw back was no free internet. Will look at other hotels in the area next time. Need to get instep with the times.
Comment from Hotel Management
Jan 16, 2017 by Sharidan, Hotel Management
Good Afternoon, Thank you for sharing your experience at the Kansas City Airport Marriott. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. For the convenience of Marriott Rewards Members, we do offer a free internet WiFi service. It is free for anyone to join at anytime and internet service becomes available immediately. Had we known you were in need of our internet, it would have been our pleasure to assist you with becoming a free member. Once you are a member, you can enjoy free internet at any Marriott location. We thank you so much for your kind words about our location, food and staff, we will share them with our team. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Sharidan McCorkle Marriott Kansas City Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Clean, up to date, and idea location

Posted Dec 31, 2016
Do recommend as it was Clean, up to date, and idea location
2 out of 5
by A verified traveler from Lawrence, Ks

Not going back

Posted Dec 25, 2016
Pros: I like the fitness room. Rooms are clean. The lady who brought me my room service remembered me and was very friendly. She was very thoughtful when bringing my food. Cons: The woman who checked me in was very matter of fact, and acted as though she gad better things to do. I tried to swim in the pool, but it was too cold to tolerate, and I am used to cold pools. Water pressure in the shower was very weak. The air conditioning in the room was so loud, I thought they put me next to the maintenance room. I'm hard of hearing, so I solved this by sleeping with my good ear down. Finally, my checking account showed I paid $44.54 more than my final receipt upon leaving the hotel. I gave the Marriot a last chance. Goodbye Marriot. Hello Hilton.
Comment from Hotel Management
Dec 27, 2016 by Sharidan, Hotel Management
Good Morning, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Kansas City Airport Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience that we have caused you. We have shared your feedback with the Front Desk manager to ensure that your check in experience was an isolated issue that is corrected moving forward. We understand that our hotel is showing it's age. That is why we are so excited that our complete hotel renovation began two weeks ago. We know that once our renovation is complete you will love our new updated and improved look. We are so glad to hear that our room service team member was friendly and thank you for your kind words. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kansas City. Sincerely, Sharidan McCorkle Marriott Kansas City Airport
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 22, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 14, 2016 on Hotels