Ratings based on 238 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Nice hotel, cozy and close to the plaza

Posted Jan 13, 2017
Staff was nice and professional. The room was very clean, and modern. I fell in love with the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Very nice hotel close to the Plaza

Posted Jan 9, 2017
Pros: Up to date and stylish
Cons: Parking. Our truck is bigger than normal and parking was a issue.
The hotel staff was very friendly and helpful. Would definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2016
The room was nice. The parking was a little inconvenient. We had to pay for parking for starters. Then we had to take an elevator from the garage to the lobby then another one to our room. the gate to the parking garage was busted so I wasn't sure if it was okay to park there when I arrived. But overall it was a good experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2016
Noisy air conditioner. Startled us every half hour through the night. Toilet ran about that often too and was disruptive.
Comment from Hotel Management
Nov 3, 2016 by Rebecca Z., Hotel Management
Thank you for leaving us a review. We apologize for the lack of tranquility you experienced during your stay with us and will share your feedback with our management team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Nice hotel can walk to The Country Plaza.

Posted Sep 6, 2016
Pros: Comfortable and close to The Country Club Plaza.
Location: Within walking distance to The Country Club Plaza.
The staff was very kind and helpful when I forgot my Marriott rewards points. They found them and applied them for me.
Comment from Hotel Management
Oct 14, 2016 by Rebecca Z., Hotel Management
Thank you for your kind comments regarding our proximity to the Plaza and friendly staff. We're delighted to hear you had an enjoyable stay and hope you'll consider booking with us again the next time you're in Kansas City.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2016
Nothing I have nothing to say. It was a short trip
Comment from Hotel Management
Oct 21, 2016 by Rebecca Z., Hotel Management
We hope you enjoyed your recent stay at our hotel. Safe travels!
3 out of 5
by A verified traveler

Posted Aug 16, 2016
The pillows are horrible, even tho there are two per side they are so soft you might as well sleep without. The air conditioner was very loud kicking off and on and the frig had a loud humming that never stopped .
Comment from Hotel Management
Oct 14, 2016 by Rebecca Z., Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will be certain to share your comments with our management team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2016
got wrong room at first but then front desk took care of it, they were cool
Comment from Hotel Management
Oct 14, 2016 by Rebecca Z., Hotel Management
We're delighted to hear our staff resolved your issue and turned your experience into a pleasant one. We hope you'll consider staying with us again the next time you're in Kansas City.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, Ar

Nice hotel, great price

Posted Aug 15, 2016
Everything about the hotel was great, only downside was that it was valet only.
Comment from Hotel Management
Aug 15, 2016 by Rebecca Z., Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed your stay. However, we would like to offer our sincere apologies for the inconveniences you experienced with valet parking in connection with our renovation. We are making several improvements to our parking structure in an effort to better serve our guests in the future. We hope you’ll consider staying with us again once renovations are complete.
3 out of 5
by A verified traveler from Springfield, MO

ROOMS WITH VIEWS LIKE THIS SHOULD BE DISCOUNTED

Posted Aug 8, 2016
Pros: Beds are very comfortable. I thought the hotel staff was friendly. Bartender was very nice!
Cons: Parking. $250 should get you a half way decent view. Breakfast prices are ridiculous.
Location: Pretty good location. I liked the walk back and forth to the plaza, my husband did not.
Not sure who wants to pay that much money for a room that looks out into a parking garage, with a dead bird smashed right in front of the window. You have to pay extra for a Plaza view, shouldn't you get a discount for a parking garage view? I am one that enjoys a good view though. Parking is TERRIBLE! 18 dollars plus tip for valet with NO OTHER OPTION!!! Valet tells you that you will not have to pay anything because there isn't any self park, but once check out came...YOU HAVE TO PAY 18 PER DAY. BARF! Woke up at 4:00 am to group of people fighting. This was off and on until 5:30 am. (not the hotels fault, just bad luck on my part) Overall, it was a 3 star hotel. If I had to do it all over again, I would not have picked this place.
Comment from Hotel Management
Aug 15, 2016 by Rebecca Z., Hotel Management
Thank you for taking the time to leave a review about your stay. We would like to offer our sincere apologies for the inconveniences you experienced with valet parking in connection with our renovation. We are making several improvements to our parking structure in an effort to better serve our guests in the future. We appreciate your candid comments and have shared your feedback with our management team.