Ratings based on 630 Verified Reviews

4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Only a block to Convention Center

Posted Mar 26, 2017
Staff is extremely polite and very accommodating for all needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Billings, Mt

Room 701

Posted Mar 21, 2017
Pros: Restaurant was very good. Try the street tacos!
Overall the hotel was amazing. The restaurant served great food and quick room service. Our room was very comfortable and clean except for is a little loud because we were next to the elevators but after the first night it didn't seem to bother us. Great location within walking distance to great restaurants shopping etc.
Comment from Hotel Management
Mar 21, 2017 by Dave T., Hotel Management
Thank you for your nice feedback. We are glad to hear that you enjoyed your stay with us and that our location worked out well for your needs. We hope to have the chance to serve you again the next time you are in Kansas City.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from St. Louis

Nice convention hotel, but ready for an upgrade.

Posted Mar 16, 2017
Cons: Not nearly enough electrical outlets in the rooms, and no wifi in the main convention hall.
Visited while attending a conference in the hotel.
Comment from Hotel Management
Mar 23, 2017 by Dave T., Hotel Management
Thank you for your feedback. I do apologize for the lack of outlets in you room. It is something we are aware of and will be addressing when we start our room renovations in May. I am also sorry that there was no WiFi in your meeting area. It is available in all of our meeting rooms but it is up to each group as to whether or not they would like it activated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Morgantown, WV

Great hotel, convenient to downtown

Posted Mar 13, 2017
Pros: convenience to downtown, very professional staff
Location: Great location for the Big 12 tournament
Had a great experience here. Great staff, convenient to downtown, beautiful hotel
Comment from Hotel Management
Mar 17, 2017 by Beth, Hotel Management
Thank you for your comments. We are delighted that you had a great experience at the Kansas City Marriott Downtown and that our staff assisted you with anything you may have needed. I am happy to hear that you found our hotel convenient to many local attractions. We look forward to seeing you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy location

Posted Feb 13, 2017
Noisy bathroom fans and flushing the toilet. No refrig on, but had no clue until the next morning.
Comment from Hotel Management
Feb 15, 2017 by Beth M. , Hotel Management
Thank you for your review. We are pleased that you liked the location of our hotel. We would like to apologize for the noise from the fan and with the refrigerator concern. We have notified the appropriate hotel teams to ensure we make corrections moving forward. We do hope that you will give our hotel another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Very nice Hotel and location for downtown KC

Posted Jan 18, 2017
In KC for a volleyball tournament at the KC convention center. Weather was icy and cold. The hotel has an underground walkway to the convention center so was nice not to have to go out in the weather. Hotel is fabulous. Fun bar restaurant. Rooms are fabulous. Really have none negative to say.
Comment from Hotel Management
Jan 18, 2017 by Dave T, Hotel Management
Thank you for taking the time to post your feedback. We are thrilled to hear you had such a good stay with us and look forward to serving you again in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
4 out of 5
by A verified traveler

SOMETIMES THEY CAN SOMETIMES THEY CAN'T

Posted Dec 19, 2016 on Hotels
WE ASKED TO BE NEAR OUR SONS ROOM AND THAT WAS NOT POSSIBLE.
3 out of 5
by A verified traveler

Close to things downtown

Posted Dec 19, 2016
This hotel is close to everything downtown. The room was just ok. The shower curtain was only hanging in by two hooks. The room was dirty, and still had some items from the previous person.
Comment from Hotel Management
Dec 20, 2016 by Dave T., Hotel Management
Thank you for posting your feedback. I am glad that our location worked out well for you but I do apologize for the issues you encountered in your room. I have shared your feedback with our Housekeeping team to ensure that the issues were an isolated incident and are corrected moving forward. I would also like to let you know that we will be starting major renovations of our rooms in the next few months and hope that you will stay with us again in the future to see the progress we have made.
5 out of 5
by A verified traveler

Friendly staff

Posted Dec 19, 2016 on Hotels
Very friendly staff. Convenient for many activities in the city. No need to have a car while downtown.