Indoor wedding

Reviews of Kansas City Marriott Downtown

4 out of 5
Kansas City Marriott Downtown
200 W 12th Street, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 81 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You really need comfort height stools! The pillows are terrible!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Keith, thank you for sharing your feedback. We understand that comfort is key, and it seems you had some concerns about the seating and sleeping arrangements at Kansas City Marriott Downtown. We'll take your suggestions into consideration as we continually strive to enhance our guest experience. We hope you'll provide us another opportunity to serve you better in the future.

8/10 Good

Alisha, Olathe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, upgraded nice bathroom and shower, beds were comfortable and the view amazing. The only thing we did not like was that our room was right by the elevators and you can hear them moving through the walls constantly.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Alisha, it's a pleasure to know you found the Kansas City Marriott Downtown remarkably clean with comfortable beds and an exceptional view. We've noted your feedback about the room location next to the elevators, and we'll make every effort to try and place you in an even quieter room for future stays. We greatly appreciate you sharing your experience and look forward to welcoming you back soon.

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel that is walkable to Midlands Theatre, Power & Light District and many restaurants and bars.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Janice, we're thrilled to know your experience at Kansas City Marriott Downtown was excellent. It's wonderful that you found our location strategic, close to Midlands Theatre, Power & Light District, and numerous dining options. We appreciate you sharing your experience and look forward to welcoming you back soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Jennifer, thank you for choosing the Kansas City Marriott Downtown and taking the time to leave a rating. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Thanks, Maria! It's outstanding your time at Kansas City Marriott Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was immaculate. Great location, clean rooms, great restaurant and bar in lobby. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Kayla, it's wonderful to hear about your recent stay at the Kansas City Marriott Downtown. We're thrilled you appreciated our prime location, pristine accommodations, and excellent dining options. Your eagerness to return is the highest compliment and we can't wait to host your next visit.

10/10 Excellent

Lehia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Lehia, it's delightful to hear your succinct yet impactful feedback for Kansas City Marriott Downtown. We genuinely appreciate your positive sentiments and are looking forward to serving you once again in the future.

6/10 Okay

Gill

Traveled with partner, Traveled with family
Room was nice and tidy as a couple staying for two nights the tea and coffee facilities were wholly inadequate 1 tea bag and two coffee sachets. A coffee/ hot water device that was of extremely poor quality, leaked over the bench top.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Gill, it's great that you found the room pleasingly neat but are sorry to hear the in-room beverage selection did not meet your expectations. We appreciate your feedback and will certainly consider it as we continually work to improve the overall experience for all of our valued guests - like yourself!

10/10 Excellent

Merlyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. We enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Merlyn, it's delightful to know you enjoyed your stay at Kansas City Marriott Downtown so thoroughly! Your recognition of the consistent excellence we strive for truly brightens our day. We can't wait for your next visit!

10/10 Excellent

Tia

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Tia, we're delighted to see that you had a five-star experience at the Kansas City Marriott Downtown. Our team appreciates your feedback and we look forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took longer than expected, it was very busy. But otherwise the hotel was clean and comfortable and we really enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Nicole, it's fantastic to hear that you found the Kansas City Marriott Downtown clean and comfortable. We are sorry that the speed of our checkin process did not meet your expectations, yet we're glad this didn't mar your overall experience. We appreciate your feedback and look forward to welcoming you back for an even smoother experience next time.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is. Bit of a nightmare and make sure to wear comfy shoes if you have a room in the new building area.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 20, 2024
Ryan, it's great to see this overall positive review! We apologize that parking was high demand over your stay dates and presented challenges. We appreciate your candid feedback and will utilize in pursuit to always be improving our overall guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Leigh Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and conveniently located to Folly Theater
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Leigh, it's wonderful to hear that you found the Kansas City Marriott Downtown to be conveniently located near the Folly Theater. Our team always aims to provide you with an exceptional and comfortable stay and we're glad to note we hit the mark with you. We thank you for your positive comments and look forward to welcoming you back in the future.

10/10 Excellent

Leigh Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good venue with good proximity to Folly Theater
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Leigh, it's wonderful to hear that you appreciated the Kansas City Marriott Downtown's strategic location near the Folly Theater. We strive to ensure that our location provides guests with effortless access to key local sights and experiences and we're glad this aspect resonated with you. We genuinely value your feedback and are looking forward to your next visit.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Thank you for the amazing rating, Danny!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Kansas City Marriott Downtown soon!Thanks again for leaving your feedback!

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Lori, thank you for your positive rating of Kansas City Marriott Downtown. It's wonderful to see that you had a pleasing experience at our property. We look forward to welcoming you back in the future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Annette, thank you for your wonderful rating. At Kansas City Marriott Downtown, we continuously aim to provide excellent service to ensure our guests have an enjoyable experience. It's fantastic to know that we met those expectations during your stay. We hope to see you again on your next trip.

8/10 Good

Derek A

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Derek, thank you for choosing the Kansas City Marriott Downtown and for taking the time to rate your experience. We appreciate your feedback and are glad you had an enjoyable stay. Looking forward to your return on your next visit to Kansas City.

10/10 Excellent

Aimee

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but the staff was incredible. Will definitely return when I’m in the area.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Aimee, it's terrific to hear you had an enjoyable stay at Kansas City Marriott Downtown! We're elated our team members were able to make your stay special. We eagerly look forward to your return on your next journey to the area.

8/10 Good

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for the 4-star rating, Kylee!We are delighted to see that you had a wonderful time at Kansas City Marriott Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jashaun

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Jashaun, thank you for choosing Kansas City Marriott Downtown for your stay. We're delighted to hear that our team members added to the overall positive experience. We look forward to welcoming you back on your next trip.

8/10 Good

Chance

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Chance, thank you for choosing Kansas City Marriott Downtown and for rating us. We're glad you had an enjoyable experience and look forward to welcoming you back in the future.

2/10 Terrible

Marissa

Traveled with partner
Disliked: Amenities
Worst customer service I’ve had in a long time. Our room was almost 80 degrees and we asked them to send someone to fix it. We never heard back so we assumed it was fixed. No, returned to the same temp. Called multiple times to ask to be moved and no one answered. Finally packed up and headed to the desk. The manager was rude and acted like we were being ridiculous about the temps didnt even offer a sorry. She acted annoyed that we existed. Worst experience
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Marissa, it's disheartening that your recent stay did not meet your expectations. We highly regret that the temperature in your room was not set comfortable and it's unfortunate that there were communication issues regarding this concern. Additionally, it's regrettable the interaction with our team member at the front desk didn't match the high standards we aim to maintain. Rest assured, your feedback will be used to review and improve our processes and ensure all guests have the service they rightfully deserve. We hope for the opportunity to welcome you again in the future and regain your trust.

2/10 Terrible

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sleepless night with elevator issues, alarms and what sounded like someone drilling into our room.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jashaun

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Jashaun, we're truly disheartened to hear that your stay didn't meet expectations. We always aim to provide a great experience and it seems we fell short this time. We value your feedback and we assure you that we are dedicated to improving the quality of our services.

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my Wife stayed overnight for NYE. The area was electric. Amazing 14th floor view, sparkling rooms and good soundproofing. Although the bar was busy we still had a great time. Would definitely come again.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Kyle, it's fantastic to hear that you and your wife enjoyed an unforgettable New Year's Eve at the Kansas City Marriott Downtown. Your compliments regarding the commanding 14th-floor view, immaculate rooms, and effective soundproofing truly delight us. It's also great that you had a fun experience despite the bustling activity at the bar. We're thrilled that you'd choose us again for future stays. Thank you for your encouraging feedback.

2/10 Terrible

Whitney

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Whitney, it seems that your stay did not meet your expectations. We regret that you were less than satisfied during your time with us. Without detailed feedback, it's difficult to pinpoint the issues you may have encountered, but we greatly value every guest's experience. We encourage you to reach out to our Hotel Manager directly at 816.421.6800 to discuss any specific incidents for us to promptly address. We hope for a chance to make things right in the future.

10/10 Excellent

Jean

Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Jean, thank you for your high rating of Kansas City Marriott Downtown. It's great to know that your stay was satisfactory. We appreciate you choosing us and look forward to welcoming you back in the future.

10/10 Excellent

Pushkar, South Barrington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Pushkar, it is wonderful to hear that you enjoyed your stay at the Kansas City Marriott Downtown. We appreciate your perfect rating and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Terry

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 19, 2024
Terry, it's wonderful to hear that you had a five-star experience at Kansas City Marriott Downtown. We sincerely appreciate your support and hope to welcome you back in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and looks great. Loved the Christmas decorations.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Kevin, it's wonderful to hear you enjoyed your stay at the Kansas City Marriott Downtown. Our team works diligently to maintain the property, and we're thrilled you appreciated our festive décor. We hope to have the pleasure of welcoming you back during your next visit to the city.

10/10 Excellent

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Rich, it's wonderful to know that your stay at the Kansas City Marriott Downtown was excellent. We appreciate your stellar rating and look forward to your return visit.

6/10 Okay

Justin

Response from Customer Service on Feb 7, 2024
Justin, thank you for your rating. We notice it was less than perfect and we'd love any further insights you can provide about your stay at the Kansas City Marriott Downtown. Your feedback is invaluable in helping us improve. We hope to see you again soon.

10/10 Excellent

Priscilla

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Priscilla, we are absolutely delighted to hear that your stay at the Kansas City Marriott Downtown met your expectations. We always strive to provide an excellent guest experience and we're thrilled reading that we've succeeded in your case. We can't wait to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Hernandez

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Thanks for the outstanding rating, Hernandez!We're delighted your time at Kansas City Marriott Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Kathleen, we are appreciative of your high rating for Kansas City Marriott Downtown. It pleases us to know your stay was satisfactory. We're looking forward to welcoming you back for another wonderful experience.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Thank you for the fantastic rating, Janet!It's outstanding you had such a wonderful experience at Kansas City Marriott Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Dec 8, 2023
Jennifer, thank you for leaving a perfect score for Kansas City Marriott Downtown. We're delighted to learn you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
Thomas, it's fantastic to see that you had a 5-star experience at Kansas City Marriott Downtown. We always aim to provide exceptional service to our valued guests and we're thrilled to know we achieved this during your stay. We appreciate your positive rating and hope to welcome you back soon.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Gregory, thank you for your stellar rating of Kansas City Marriott Downtown. We're thrilled that you enjoyed your stay. We'd be delighted to welcome you back in the future.

10/10 Excellent

otto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Thank you for the wonderful rating, Otto!It's excellent you enjoyed your time at Kansas City Marriott Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Jon, thank you for choosing Kansas City Marriott Downtown and taking the time to rate us. We're thrilled to see you had a positive experience and we hope to host you again soon.

6/10 Okay

ke

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Thank you for sharing your feedback, Ke!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Thanks for the perfect rating, Nicole!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Kansas City Marriott Downtown.Have a wonderful day!

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service
ok
Stayed 6 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Christopher, we appreciate your brief comment on your recent stay. We are committed to delivering better and more memorable experiences and your feedback is a stepping stone for us to understand areas for enhancement. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new. Christmas decorations were lovely. Staff were friendly and helpful. Location was close to our concert so Ubers weren’t expensive. We felt safe. Would definitely return.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Susanne, it's wonderful to hear that you appreciated the cleanliness and holiday decor at Kansas City Marriott Downtown. Your kind words about our helpful and friendly team members mean a lot to us. We're truly delighted to know that the hotel's location facilitated your plans. Your sense of security is our highest priority and we're pleased that you felt safe. We're definitely looking forward to welcoming you back.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in went well. The electric car charger worked well, would’ve been nice if it was free.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 26, 2023
Stephanie, it's truly wonderful to hear that the check-in process at Kansas City Marriott Downtown was smooth for you and that you found the electric car charger useful. The electric charging is free - can you please contact the hotel and let us know more about that - you should not have been charged if you were using one of the chargers located inside the hotels garage. Thank you for choosing us and sharing your feedback. We hope to welcome you back soon.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, everyone was very friendly. The heater/ac was extremely loud but we just heated up the room right before going to sleep and turned it off after that.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Emily, it's delightful to hear about your enjoyable stay at Kansas City Marriott Downtown. We're glad our team's friendliness added to your experience. For future visits, please do let our colleagues know if there are any issues such as the noise from the heating/cooling unit that may affect your comfort. They'll be more than happy to assist in any way possible. We hope to see you again soon.

10/10 Excellent

Benedikt

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Benedikt, it's great to know you had a positive experience at Kansas City Marriott Downtown. We truly appreciate your rating and hope to welcome you back in the future. Thank you for choosing us for your stay.

10/10 Excellent

Enoch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Thank you for sharing, Enoch!At Kansas City Marriott Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.