Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Kansas

Not Bad

Posted Nov 13, 2016
Pros: It was a nice room. Clean and comfortable. It won't let me finish this rating without adding more compliments. Ridiculous
Cons: The housekeepers knocked on my door over and over starting at 7 am. I have never had that happen before. It was so annoying. The waitstaff in the bar was terrible
Location: Location was great for a show at the Midway
Comment from Hotel Management
Nov 15, 2016 by Beth M. , Hotel Management
Thank you for your review. I am pleased that you enjoyed your room accommodations and found it to be clean and comfortable. We are glad that our hotel was convenient for you to see a show at the Midway Theater. I would like to apologize for the inconvenience you experienced with our staff knocking on your door. Our Housekeeping staff starts at 8:00 AM and I am not sure if it was them. We will ensure that they are not starting any earlier than that. In your future stays most hotels have the Do not Disturb sign in the guest rooms for our guests use. We do hope that you will choose our hotel again when you return to Kansas City.
5 out of 5
by A verified traveler from US

Air conditioner is too cold. Hotel is too cold

Posted Nov 12, 2016
Simple good hotel. Long walk to the other tower. Great location.
Comment from Hotel Management
Nov 13, 2016 by Dave T, Hotel Management
Thank you for your feedback, we are glad that you enjoyed your stay.
5 out of 5
by A verified traveler from Canada

Incredible Staff

Posted Sep 30, 2016
Cons: The pillows on the beds. They were all too soft.
A colleague and I were down in Kansas City on a business trip and we were more entertained and enjoyed talking to the staff than any other hotel we've stayed at. They were happy professional and courteous at any given moment we encountered them. Highly recommend this Marriott.
Comment from Hotel Management
Oct 3, 2016 by Beth M., Hotel Management
Thank you for your review. We are delighted that you enjoyed speaking to all of our staff and that they were Brilliant Hosts to you. We appreciate you recommending our hotel and we look forward to seeing you again in the future.
5 out of 5
by A verified traveler

Friendly and clean

Posted Sep 22, 2016
The bed was amazing. Every single staff person was nice and welcoming. My room was clean. Great place to stay!
Comment from Hotel Management
Sep 22, 2016 by Beth, Hotel Management
Thank you for your review. We are delighted that our staff were Brilliant hosts to you and that you found your room accommodations clean and the bed amazing. We look forward to seeing you again in the future.
3 out of 5
by A verified traveler

Broken Phone and Sink

Posted Aug 17, 2016
Pros: bar
Cons: better phone & sink
Location: It was slow on my trip. Otherwise, great location
They also told me that they would be able to have a roll away when I booked, then when I got there, I had to get an extra room because of some fire code issue. That was not cool.
Comment from Hotel Management
Aug 20, 2016 by Dave T., Hotel Management
Thank you for your feedback. I am glad to hear that you enjoyed the bar and our location. I do apologize for the miscommunication about your room, unfortunately we are not able to fit a roll away in all of our rooms. I would like to let you know that we will be renovating our rooms later this year to provide a more modern and functional space for our guests.
4 out of 5
by Louise

No Refrigerator

Posted Aug 12, 2016 on Hotels
Check in was slow, my room looked a little dated & there was no refrigerator.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Tank you for your feedback. I d o apologize for the slow check in experience. I would like to let you know that we are currently placing refrigerators in every guest room and will be starting major renovations of the guest rooms later this year. I hope you will stay with us a gain in the future to see the progress we will have made.
3 out of 5
by John

Posted Aug 12, 2016 on Hotels
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
Thank you posting your ratings, we rely on all types of feedback to help us improve our operation. I do apologize that we did not meet your expectations and hope you will give us the chance to improve your experience in the future.
4 out of 5
by Nathan from Des Moines

August 2016

Posted Aug 12, 2016 on Hotels
Nice clean hotel. Has two towers. My only complaint is stayed in SW tower and was long trip to pool and amenities.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your feedback. I do apologize that about the layout of the property making it a little bit of a distance to get to some of the amenities from the East Tower. We are always looking for ways to improve the stay of our guests in that building and will use your feedback to assist with this.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Great experience for our anniversary night. Beautiful facility.
Comment from Hotel Management
Aug 9, 2016 by Beth M., Hotel Management
Congratulations on your Anniversary! We are delighted that you had a great experience and we appreciate that you chose our hotel to spend you special day with us. We hope to see you again on your next special occasion.
5 out of 5
by A verified traveler from T

Great location and fun environment

Posted Aug 8, 2016
The hotel lobby has a great setup. Perfect place to stay to have fun. Walking distance to the sprint center and power and light district.
Comment from Hotel Management
Aug 9, 2016 by Beth M., Hotel Management
Thank you for your feedback. We are pleased that you enjoyed our Lobby and found the location of our hotel very convenient to many local attractions. We look forward to seeing you again.