Posted Oct 17, 2016
View was nice and the location is great, however the room was disappointing. There was no fitted sheet on the bed only a flat sheet which barely covered the mattress and was not able to be tucked under the mattress. This proved problematic sleeping, because the sheet kept getting pulled up. The thermostat in the room initially didn't work. The On/Off toggle wouldn't turn the thermostat on. I call guest services to get a technician to come up. After 15 minutes, I noticed the thermostat had come on, so since no technician had come up, I cancelled the request with guest services. The second person I spoke to in guest services was "short" on the phone and not friendly, like the first person I spoke with. Then after 20 minutes after going to bed, security was knocking at my door. Apparently, the smoke detector was going off down stairs, but not in our room. There was no reason for the smoke alarm to go off...just another annoyance. All in all, not a bad hotel, but for the price, I expected a bit better of a room.
Comment from Hotel Management
Oct 18, 2016 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize for the frustrations you experienced with the AC unit in your guest room as well as the lack of assistance you received from our associate on the phone. We do not tolerate negative service. Our goal is to create as comfortable and accommodating an experience as possible. I understand how the issues you experienced created any inconvenience and frustrations. We value your business and hope to have you back for a flawless visit in the future.