Outdoor pool, open 5:00 AM to 10:00 PM, sun loungers

Reviews of Sheraton Kansas City Hotel at Crown Center

4 out of 5
Sheraton Kansas City Hotel at Crown Center
2345 McGee Street, Kansas City, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The food in the restaurants was very good. Greg in Spectator wasn't as good as Shannon. Shannon asked in I wanted a chilled glass and an orange for my BLue Moon. Greg just plopped a bottle in front of me. The faucet in 1706 dripped constantly.
Stayed 3 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Hello Tharon,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are glad you enjoyed your stay. We appreciate your feedback and if you have any additional feedback, please let us know.

10/10 Excellent

Angaline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and if we needed anything they were right on it.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 11, 2024
Hello Angaline,Thank you so much for staying at the Sheraton Kansas City Hotel at Crown Center. We are thrilled to know you enjoyed your stay! If you have any additional feedback, please let us know.

8/10 Good

Tony

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Jennifer on Mar 4, 2024
Hello Tony,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are so glad you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tanya on Jan 15, 2024
Thank you! It is great to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Jennifer on Jan 8, 2024
Hello Angela,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

2/10 Terrible

Ashlee

Liked: Staff & service
Disliked: Property conditions & facilities
During our stay in the room and the heater/fan was continuously rattling all evening long and we did not sleep at all. We tried turning the fan heater off so we could get some sleep, but it would get too cold in the room so we would have to turn it back on very restless night of sleep. I’m not sure if they don’t maintenance these Fan/heaters or something but it was very uncomfortable stay and we had to get back on the road early in the morning
Stayed 1 night in Dec 2023
Response from Cherelle on Jan 15, 2024
Good evening, We apologize for the issue you experienced during your stay with us. The engineering management team has been notified regarding the issue. Thank you for your feedback.

10/10 Excellent

Lada

Stayed 1 night in Dec 2023
Response from Jennifer on Dec 19, 2023
Hello Lada,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 18, 2023
Hello Michael,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

BRANDON T

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 12, 2023
Hello Brandon,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are so happy you enjoyed your stay! If you have any additional feedback, please let us know.

8/10 Good

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solamente el agua caliente tarda mucho en salir en la ducha.
Stayed 2 nights in Nov 2023
Response from Jennifer on Dec 8, 2023
Gracias por hospedarse en el Sheraton Kansas City Crown Center. Agradecemos sus comentarios y su estancia. Si tiene comentarios adicionales, no dude en contactarnos.

10/10 Excellent

Shauntel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issue
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 28, 2023
Hello Shauntel,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We was within waking distance from crown center amd union Station
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 28, 2023
Hello Rebecca,Thank you for staying with us at the Sheraton Kansas City Hotel at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.

2/10 Terrible

Daniel

Disliked: Staff & service, amenities, property conditions & facilities
Misrepresentation about free Netflix: You have purchase a subscription and it can only work on hotel's TV. False advertisement. (2) Rental movies were advertised as currently in movie theaters: Movies were over 20 years old; False advertisement. (3) Dinning substandard. If you just want a bed to sleep in without any amenities, I will give it 2 stars. Will never recommend this hotel to business associates.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Jennifer on Oct 30, 2023
Hello,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your business and feedback. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2023
Response from Jennifer on Oct 27, 2023
Hello Ricardo,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and hope you will stay again. If you have any additional feedback, please feel free to contact us.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sad to see such a drop in quality vs past years.
Overall the hotel did not appear to be in the same condition it was in even two years ago. Generally looked a little dingy, and had a musty odor as though there was recent water damage. There was no hot water available when I went to use the shower in the evening either. Which seemed really strange for a hotel of this cost and size. None of the staff seemed to have any recommendations for nearby accommodations, and no one seemed to be aware of whether or not the bar would be open or at which time.
Stayed 1 night in Oct 2023
Response from Cherelle on Oct 2, 2023
We apologize for any issues you experienced while staying with us. Thank you for your feedback. The appropriate departments have been notified regarding your issues.

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jennifer on Oct 3, 2023
Hello Danny,Thank you for taking the time to review the Sheraton Kansas City Hotel at Crown Center. We appreciate any feedback you may offer. If you would like, feel free to contact us to share your experience.

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 2 nights in Sep 2023
Response from Jennifer on Oct 27, 2023
Hello Danielle,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and hope you will stay again. If you have any additional feedback, please feel free to contact us.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 26, 2023
Hello Alyssa,Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate the feedback and hope you will stay with us again. Please feel free to contact us with any additional feedback.

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jennifer on Sep 19, 2023
Hi Samantha,Thank you so much for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback. Should you have any questions or concerns please feel free to contact us.

8/10 Good

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Jennifer on Sep 18, 2023
Hi Jeannette, Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate any feedback you are willing to share with us. Please feel free to contact us!

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jennifer on Sep 11, 2023
Liz, Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate any and all feedback you may provide. Please feel free to contact us regarding your stay.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jennifer on Sep 6, 2023
Hi Barb!Thank you so much for staying at the Sheraton Kansas City Hotel at Crown Center. We are thrilled to learn that you had an enjoyable stay. If you have any additional feedback, please feel free to contact us!

10/10 Excellent

Alayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Jennifer on Sep 4, 2023
Hi Alayna!We are so happy to hear you had a great experience with the Sheraton Kansas City Hotel at Crown Center. If you have any additional feedback, please feel free to contact us!

8/10 Good

Bob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jennifer on Sep 4, 2023
Hi Bob! Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are so glad to hear you had a good stay. Please feel free to contact us if you have any additional feedback!

4/10 Poor

Kourtney

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a great hotel. My hallway smelled like sewage. Hot tub was broke and filthy.
Stayed 1 night in Aug 2023
Response from Cherelle on Oct 2, 2023
We apologize for any issue you experienced while staying with us. Thank you for your feedback.

6/10 Okay

Greg

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DO BETTER
The front desk staff was CLUELESS. Didn't know what they were doing. I had to repeat myself 4 times on getting a room. The Bellman was NOWHERE to be found...ever. The front desk people would chat with each other without ever looking at us standing in line waiting for one them to help us. Your management of the front desk must not care ONE BIT. Because your team didnt care either. DO BETTER. The food at the conference was tasteless. Generic hotel food with NO flavor. Terrible. No imagination. Breakfast pastries were cardboard. Honestly, how do you put those out KNOWING how crappy they are. Why don't YOU eat some for a week? Miss Becky our bartender was AWESOME!! Loved her! Other than her, your staff SUCKS. DO BETTER.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, very clean, quiet and a Starbucks on site.
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 25, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center! We appreciate your feedback and are thrilled that you had an enjoyable stay. Please feel free to contact us if you have any additional feedback. Thank you!

4/10 Poor

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, unfortunate issues
The hotel was nice and the staff was great, but overall the experience sucked because after 10 minutes of checking in, the front desk checked another couple into our room and they walked in while my wife was half naked. The front desk fixed the problem and Fredosa (sp?) very kindly offered us a voucher for free breakfast. That would have been fine if it were the only issue we encountered, but it wasn't. We were in KC for a concert, and when we returned to the hotel after the show (around 12:30am), we walked into our room only to find that there was about 1.5 inches of standing water flooding our bathroom- a pipe behind the toilet was leaking. So we had to pack up all our stuff and schlep down to the front desk at 1am to be moved to a different room. I know these things happen and it's not the end of the world, but we were only there for 1 night and it's unfortunate that we encountered so many problems in such a short time. I want to recognize the outstanding service provided by Fredosa and Leexi (sp?) at the front desk -- both were very professional and understanding and definitely very guest-focused, which is great. Honestly, I've stayed at many hotels that were a lot more expensive and the service wasn't nearly as good as this property. So I really do appreciate the efforts of the staff to make things right.
Stayed 1 night in Aug 2023

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. The food at the restaurants in the hotel could have been better. I was there for a concert at Arrowhead Stadium. It would have been awesome if shuttle service was provided at a reasonable cost. Price was a little high, but average for downtown KC.
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 22, 2023
Hi Jeremiah,We are very happy that you had an overall good experience with the Sheraton Kansas City Hotel at Crown Center. We appreciate any feedback you can provide. Please feel free to contact us!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 22, 2023
Hi Kelli! We are very happy that you enjoyed your stay with the Sheraton Kansas City Hotel at Crown Center. If you have any additional feedback, please feel free to contact us. Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 21, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and are thrilled to have served you. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice views
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 21, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and are thrilled to have served you. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 21, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and are thrilled to have served you. If you have any additional feedback, please feel free to contact us.

8/10 Good

Curtis

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 10, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We are so happy you enjoyed your stay! We hope you will stay with us again. If you have any questions or concerns regarding your stay, please feel free to contact our property.

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, thanks!
Stayed 1 night in Jul 2023
Response from Cherelle on Aug 8, 2023
Thank you for staying with us! We are glad you enjoyed your stay.

10/10 Excellent

Barbara Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 9, 2023
Good morning,Thank you so much for staying with us. We appreciate your feedback! We hope you will stay with us again in the future. Please let us know if there is anything we can do to make any future reservations more memorable!Thank you again,

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cherelle on Aug 8, 2023
Thank you for staying with us! We are glad you enjoyed your stay.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Jennifer on Aug 28, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and are thrilled that you had an enjoyable stay. If you have any additional feedback, please feel free to contact us!

10/10 Excellent

Jenafer

Stayed 1 night in Aug 2023
Response from Jennifer on Aug 28, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center for your trip. We are thrilled to hear that you had an enjoyable stay. If you have any additional feedback, please feel free to contact us!

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable and convenient stay!
Stayed 2 nights in Jul 2023
Response from Cherelle on Aug 1, 2023
Thank you for staying with us! We are glad you enjoyed your visit.

10/10 Excellent

Emily

Stayed 2 nights in Jul 2023
Response from Jennifer on Aug 21, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and are thrilled to have served you. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Steve

Stayed 2 nights in Jul 2023
Response from Jennifer on Aug 16, 2023
Thank you, Steve, for staying with us at the Sheraton Kansas City Hotel at Crown Center. We are so happy you enjoyed your stay. If you have any feedback on how we can improve, please let us know.

10/10 Excellent

Kristen

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cherelle on Jul 26, 2023
Thank you for staying with us!

10/10 Excellent

Jayci

Stayed 2 nights in Jul 2023
Response from Cherelle on Aug 8, 2023
Thank you for staying with us! We are glad you enjoyed your stay.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cherelle on Jul 19, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful amenities! The staff and security were friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Cherelle on Jul 19, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Khilee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cherelle on Jul 19, 2023
Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Shalimar

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Jennifer on Aug 21, 2023
Thank you for staying at the Sheraton Kansas City Hotel at Crown Center. We appreciate your feedback and any additional feedback you can provide to us would be greatly appreciated.

10/10 Excellent

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional with the best staff!
The staff was exceptional!! Every single person we encountered was so nice and helpful. Self parking is easy with in and out privileges. The room was clean and comfortable. We were missing a few girls and amenities, but guest services took care of it immediately. The hotel went above and beyond to create a theme for our stay’s event. We’d stay again in a heartbeat! The only complaint was the pushy bell service to insist they load our luggage, etc when we were not at all interested.
Stayed 2 nights in Jul 2023
Response from Cherelle on Jul 11, 2023
We are glad you enjoyed your stay with us! Thank you for your feedback.