Nice area, hotel could use some improvments
Posted Dec 20, 2016
When we arrived around 5pm we waited approx 15-20 min before someone could check us in. The room was a nice size and clean, however it was extremely drafty and cold we had to keep heat on constantly and it was still freezing. The maid showed up at5:30 pm the next night to clean and turn down the room and I told her I was just getting out of the shower and asked if she could please come back in 5 and she said no, that this was her last room of the day. We had to call down to get clean bath towels 2x it took over 35 min for them to arrive. Buffet was nothing special (no waffles or pancakes etc, just your basic fruit, like warm eggs and bacon and bagels) and it cost 17.00, which was a bit outrageous, also our waitress the first day did not tell us there was a breakfast menu that you can order from as well which had much more reasonable pricing. If you plan on going anywhere leave at least 10min earlier than planned the elevators take FOREVER! Positives, hotel is in a great location, walking distance to shopping and great restaraunts. Approx 20min drive to arrowhead stadium.
Comment from Hotel Management
Dec 29, 2016 by Manager, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.