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Reviews of Staybridge Suites Kansas City - Independence, an IHG Hotel

3 out of 5
Staybridge Suites Kansas City - Independence, an IHG Hotel
19400 E 39th Place, Independence, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 176 out of 337 reviews" "
Rating 8 - Good. 81 out of 337 reviews" "
Rating 6 - Okay. 36 out of 337 reviews" "
Rating 4 - Poor. 22 out of 337 reviews" "
Rating 2 - Terrible. 22 out of 337 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

George

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was rude like i was a tresspasser.
Stayed 1 night in Mar 2024
Response from Ssmith General Manager on Apr 3, 2024
I am so sorry to hear that the front desk person was rude. This is not something that is tolerated here. Every guest should feel welcome. I know that you have many choices when it comes to hotels and to hear that we didn't exceed your expectations is upsetting to say the least. I do hope that you will give us another opportunity to show you the service that you deserve in the future.

2/10 Terrible

Cindy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I totally understand that rooms purchased thru travel sites are generally lower-quality rooms. However, rooms purchased on these sites should be clean and useable. It was obvious when we arrived at our room that it hadn't been attended to in quite a while...layer of dust on the table surfaces, tv, etc. The bathroom wall by the shower was filthy. And, the couch cushions smelled very distinctly and strongly of urine. The poor housekeeping items I could deal with - like I said, I know the rooms are undesireables. However, the urine-smelling couch cushions were unacceptable. I did ask the front desk for fresh cushion covers and was told that there were none on hand but that a note would be made for our room for housekeeping to attend to that issue the next morning. We were there 3 days, and no one ever updated us on the status of our couch covers; so, we were unable to use the couch for our entire stay. Additionally, our stay included a Sunday - breakfast is until 10:30am that day. We arrived at the dining area at 10:05am, and most items at the hot counter were empty. The kitchen help informed us that there were not bringing out anything else hot but offered to add hot water to the empty gravy container to see if they could muster up enough to cover a biscuit. At checkout, I was informed that they just "got so busy" and were "short staffed" so things got overlooked. You're a hotel - it was spring break - don't you expect to be busy? Don't give excuses. Do better.
Stayed 3 nights in Mar 2024
Response from Ssmith General Manager on Apr 3, 2024
Cindy,I am so sorry to hear about the cleanliness issues you encountered while you were a guest with us. We strive to provide everyone with the same great service no matter how they book their room. To hear that we failed in that area is very disappointing. I have brought this to the attention of our housekeeping staff and it will be corrected immediately. I do hope you will provide us with the opportunity to provide you with the service you deserve and expect from an IHG property.

2/10 Terrible

Karlie

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service
Noisy guests past 3 am and we complained many times throughout the night. The staff didn’t do anything to help.
Stayed 2 nights in Mar 2024
Response from Director of Sales Jody Ruby on Apr 13, 2024
Karlie, I do apologize for the inconvenience.we do try our best to keep all guest happy.Please reach out directly to us next time booking so we can, give you a discounted rate for your next stay!Thank you for your reviewHappy Saturday

6/10 Okay

Karen

Traveled with family
Liked: Staff & service, property conditions & facilities
Not enough parking We had to park in the street
Stayed 1 night in Mar 2024
Response from Director of Sales Jody Ruby on Apr 13, 2024
Thank You for your review, we will be completing, renovations and the parking lot will open up more.Thank you we do apologize for any inconvenience this may have caused.Happy Saturday

10/10 Excellent

Rosemarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very nice, and helpful. Breakfast was really good. We didn’t have breakfast anywhere else except the last day we were there.
Response from Director of Sales Jody Ruby on Apr 13, 2024
Rosemarie Thank you for your nice review we appreciate it and we do value your business.Happy Saturday

8/10 Good

Eda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thank you for ypur positive review of pur property. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Thank you for the positive review!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable
Stayed 1 night in Sep 2023
Response from Director of Sales Jody Ruby on Apr 13, 2024
Mario Thank You for your review we value your business and review.Thank You and Happy Saturday

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Good but pool was closed and it didn’t state that in the website (seasonal should have been mentioned). Otherwise great!
Stayed 1 night in Oct 2023

4/10 Poor

Samuel

Stayed 2 nights in Sep 2023
Response from Management on Nov 7, 2023
Sorry to hear you did not have the best stay with us. We hope to get a chance to host you again in the future and provide better service.

8/10 Good

Lalangi

Stayed 1 night in Oct 2023

2/10 Terrible

Ernie, Columbus

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Staff & service
I made my reservations 10 days in advance. I travel 100 days per year for 3 decades. Im notvan amateur. We arrived at 2 am after coming from Notre Dane football. We arrived to find out they rerented our room at 2.5 times the price due to chiefs game and a concert. We were stranded nothing for miles and were left slepping 4 people in a car. This is THE WORST travel incident I have ever had. PLEASE do not staybhere as this us in my opinion the lowest most dangerous thing i have ever have happen to me in 40 years of travel. This is the lowest thing a hotel mgmt can do to a traveler. Literally left us to drive an hour away or more or sleep in our car. Both are bad dangerous options at 2 am.

4/10 Poor

Megan, Saint Louis

Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Jeanie, New London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had requested (when I made my reservation) for a room as near to the entrance as possible due to the fact that my husband has trouble walking too far. Then @ 2-3 weeks before our reservation, I called Staybridge and made the same request. When I checked-in on Sept.2, the paper work stated my request but we were given a room on the 2nd floor as far from the elevator as possible.When I inquired about it the next morning I was told that the hotel was sold out and that was the only room that was available. I made my reservation on July 28th and thought I had given enough time to have priority with my room. We were offered another room later on Sept 3 on the first floor but had already unpacked and gotten settled so we decided to just stay in room 211. I don't know at this time if we will return to Staybridge on our next visit to Independence. Thank You so much
Stayed 2 nights in Sep 2023

6/10 Okay

Saferino

Business traveler
The living room chair has a piece of metal hanging out. The tub faucet was broke and the parking was problematic because of construction.
Stayed 2 nights in Sep 2023

6/10 Okay

Judith

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
Thank you so much for the positive ranking, we hope to host you again in the future.

6/10 Okay

jacob

Traveled with partner, Traveled with pets
I found many of the staff very accommodating. Ron in the kitchen area was very helpful. The hotel overall needs some attention with aesthetics. Carpets and walls looked tired and worn along the edges, if you will. Liked the Dove products in the bathroom/shower. The room itself was large and accommodating. Need a tray in the room to help transport food/drinks if not eating in the dining area. Breakfast had a lot to be desired. Expand options, like adding bacon and better fruit, such as bananas. The third floor had an odor that made it smell soured in parts of it. It was located near the middle of the hallway and near the elevator. It did not affect my location. Location was fine. It was 10-15 minutes from our destination and about 15-20 minutes from the Plaza. My experience so far is hotels not of the flagship, Marriott, are not as tended to or held to the same level of excellence.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 28, 2023
Thank you for taking the time to give us a post stay review. I have passed your comments on to upper management and to the department managers. We can only get better when we get honest feedback like yours to help us improve.

6/10 Okay

Tori

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was really nice but our main concerns were that the hot tub outside was never stated that it didn’t work. Which was something we looked forward too. The hotel night staff lady was not very nice. She just seems so irritated that anyone was asking her any questions. The eye roll and attitude was just not needed after spending over 400$ to say for the weekend. For our first time in KC. The garden area was very relaxing and nice at night. We liked that our room had a mini kitchen which was very convenient. The room was very clean the bed was comfortable. I definitely suggest pricing the pantry so you don’t have to bother the night lady for the price of things. Also, not sure why but the phones in our room, the cords that connect the phone to the base were broken and would fall right out. Kansas City is beautiful and we will be back this hotel was clean and that was much appreciated.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 28, 2023
Thank you for the honest feedback, our amazing owners have been working hard to fix the hot tub, hopefully we will have it going in a matter of weeks. We hope to host you again in the future.

2/10 Terrible

Odilia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. There was candy by the bed that were visible enough for someone to pick up. The flooor in the room was dirty. Fire alarms went off after we checked in and already in thrown . And again at around 3 am. The pool are looked dirty. There was a tarp halfway out of the hot tub. The reviews I read made it seem to be an amazing place to stay at but it was not!
Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
Thank you for reviewing our property. We are sorry to hear you fdid not enjoy your experience with us. I have passed your comments on to the department heads so they can work on the things you mentioned. We hope we can have another chance to host you in the future.

8/10 Good

Lee Ann

Liked: Cleanliness, property conditions & facilities
Staffing was an issue and checkin took a very long time due to a large line. I believe an employee called out. As soon as the replacement came in he was very efficient and nice.
Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
Thank you for taking the time to review our hotel and thank you for your understanding with the staffing issue. We are grateful for our amazing and understanding guests like you.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a few nights with the family. The staff checked in with us regularly to ensure we had everything we needed. Suite was clean and stocked well. They provided Dove shampoo, conditioner, and body wash. This was nice because I packed 2 bottles of conditioner. Kitchenette had dishes and dishwasher! They had complimentary dinner, drinks and alcoholic beverages the first night. The pool was decent. The only thing that I was disappointed about was that the hot tub was closed down. My 6-yr-old was looking forward to it. I would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 28, 2023
Thank you for leaving us a positive review, I have passed this review on to the department heads to show the rest of the team. We hope to have a fix to the hot tub really soon. We hope we can host you again in the future.

6/10 Okay

Megan

Traveled with family
My stay on the 24th resulted in a different room from previous dates and ac did not work and never notified about being compt
Stayed 1 night in Jun 2023
Response from Management on Jul 11, 2023
Thank you for the review, we are sorry you did not enjoy your stay and had issues. Any sort of financial compensation for issues have to go through the third party booking site as you paid them for the room. I hope this helps.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Management on Jul 11, 2023
Thank you for taking the time to leave a post stay review. We hope to host you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mangement on Jul 11, 2023
Thank you for the positive post stay review! We hope to see you again in the future!

10/10 Excellent

Ola, EWA BEACH

Stayed 1 night in Jun 2023

6/10 Okay

Susan

Traveled with family and small children
Liked: Cleanliness
Overall, ok. Room had hole in ceiling from obvious water leak. Sink leaked underneath. One of the night front desk clerks was a little rude.
Stayed 3 nights in Jun 2023
Response from Management on Jul 11, 2023
Thank you for taking the time to leave a post stay review. I am thankful we have amazing guests like yourself that are willing to fill these out so it can bring certain things to our attention. I forwarded the items on to maintenance to be looked into. We hope to host you again in the future.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on Jul 11, 2023
Thank you for taking the time to leave us a review. We hope to host you again when you are in town!

2/10 Terrible

Cassie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really sure where to start with this one. The front desk told me there were no extra pillows because guests steal them. The pull-out couch did not come with linens. There was no extra toilet paper in our room. Only one functional trash can and the bedding was stained. The breakfast was complete inedible, wet and tasteless. I won't be wasting my money at this location again.
Stayed 1 night in May 2023

4/10 Poor

Carrisa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
For our stay, the location was convienient and easily accessbile. We also loved have a suite with a seperate living room to have friends over. However, the toilet in our first room clogged every single time, and we had to walk downstairs to get the plunger, plunge in ourselves, then walk the used plunger back downstairs in a walk of shame. This happened 5 times! At one point the maintenance worker came to snake it, which did not help. We requested a room change, which was accomodated, but the stovetop in that room did not work. That was important because the breakfast was the worst! They were out of everything all the time, including basics like silverware and milk. When they had eggs, they were the powdered kind, and was very disappointing. The coffee in the room was good, the coffee downstairs was not. Why was it different? I was also offered IHG points for my frustration, but never received them, nor a recipt as they were too busy when I checked out. We didn't use the pool or outdoor areas, but plenty of people smoking weed did. The smell was always there, even inside. We were there for 7 nights, and next time, I'll choose another hotel.
Response from Staybridge Suites Independence on Jun 2, 2023
Hi Carissa,Thank you for your recent stay and review. We apologize that the stay was not as expected. We try to make everyone feel welcome and comfortable during their stay. We will use this as an opportunity to improve for future guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Staybridge Suites Independence on Jun 2, 2023
Thank you for the wonderful review.

2/10 Terrible

Alissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Over charged me multi times toilet was broke no outlets worked had multiple need plugged in and couldn’t
Stayed 3 nights in Apr 2023
Response from Ssmith General Manager on Apr 15, 2023
Alissa,I'm sorry you had so many issues with your stay. I'm glad that we were able to get everything straightened out for you. These kind of issues don't usually happen here and I hope that you will give us another chance to show you the kind of service you deserve.

8/10 Good

Essence

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. I love that it had the 2br 2 bath rooms for me and my family.
Stayed 2 nights in Apr 2023
Response from Staybridge Suites Independence on Jun 2, 2023
Thank you for your recent stay and review. We hope to see you again soon.

10/10 Excellent

kent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place i have ever stayed at
Stayed 1 night in Mar 2023

2/10 Terrible

Carl

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

8/10 Good

David

Stayed 2 nights in Mar 2023

10/10 Excellent

Celisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Marskia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Staci Smith on Mar 27, 2023
Marskia,I am so happy to hear about your wonderful experience at Staybridge Suites. We look forward to serving you again in the future. Staci SmithGeneral Manager

8/10 Good

Rebecca

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Check in was quick and easy. They were dealing with a difficult customer with checkout and were very apologetic. Room seems clean and spacious. They did miss taking the garbage out from under the kitchen sink and emptying the dishwasher, but we’re just here for the night so we didn’t report it to the front desk. Overall, for a first impression, we’re satisfied with our stay.
Stayed 1 night in Jan 2023

4/10 Poor

Sam

Traveled with group
Liked: Staff & service
Disliked: Amenities
Loud neighbors or thin walls. One of the two. Breakfast left much to be desired.
Stayed 1 night in Nov 2022
Response from Andrew on Nov 23, 2022
Thank you for your review. We strive to make each guest experience the best. I would like to look into this. If you'd like, please contact us at the property. I am interested in the breakfast selection. Thank you,

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. They need to check the utensils in the rooms, only one small spoon, no spatula otherwise very nice rooms.
Response from Andrew on Nov 23, 2022
Thank you for your 5 out of 5 review. We appreciate your words of suggestion(s), and positive comments about our staff. We appreciate your business and hope to see you on your next visit. Safe travels.

2/10 Terrible

ALICIA, Des Moines

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff, especially Ron in the dining area.
Stayed 1 night in Sep 2022

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and very helpful. Some repairs had been done on the bathroom ceiling that were obvious.
Stayed 2 nights in Aug 2022
Response from Hotel Management on Sep 12, 2022
Thank you for taking the time to tell us about your stay. I'm glad to see that enjoyed your stay overall, but I do apologize we did not meet all your expectations. I appreciate your honest feedback, and we hope you'll choose to stay with us again in the future.

8/10 Good

Ruta, Kansas city

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 25, 2022
Thank you for taking the time to tell us about your stay. Our goal is to provide an exceptional experience for each of our guests and I am sincerely sorry that you were not satisfied with all aspects of your stay. I appreciate your feedback and hope you'll choose to stay with us again in the future.

2/10 Terrible

Jacque

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, smelled funny, no side entrance that was handicap accessible. One coffee cup. Food pantry nearly empty. Not worth the price.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 25, 2022
Thank you for taking the time to tell us about your stay. Please allow me to apologize for not meeting your expectations. Our goal is to provide an exceptional experience for each of our guests and I am sincerely sorry that you were not satisfied with all aspects of your stay. I appreciate your honest feedback, and will address your concerns appropriately.

10/10 Excellent

Kelli C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent room, helpful staff, great breakfast… got a 2 bedroom suit as we had 2 teenage boys, instead of 2 separate roomS and was exactly what we needed! Close to good choice of restaurants and close to Kauffman stadium. Would stay again!!
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 28, 2022
Hello Kelli! Thank you for telling us about your experience at Staybridge Suites, Kansas City-Independence! Our team is pleased to hear that you had a nice stay! We hope you'll choose to stay with us again!

8/10 Good

SHAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly clean rooms.
Stayed 1 night in Apr 2022
Response from Staybridge Suites Independence. on Jul 18, 2022
Shawn - Thank you for your recent stay and positive review. We hope to see you again soon!

8/10 Good

DAWN, SILVERDALE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The value was good, rooms were clean and I would stay here again. The rooms are only scheduled to be cleaned every 7 days. We were not advised of that on check in. We were told we could put used wet towels in the hallway and they would pick them up. I put them out around 5 pm and they were still there when we checked out at 11 am the next day. The breakfast was lacking.
Stayed 3 nights in Jul 2022
Response from Hotel Management on Jul 18, 2022
Hello Dawn. Thank you for taking the time to tell us about your stay. Please allow me to apologize for not meeting your expectations. Our goal is to provide an exceptional experience for each of our guests and I am sincerely sorry that you were not satisfied with all aspects of your stay. I appreciate your honest feedback, and I will address your concerns with my team so that we can continue to improve.

8/10 Good

Mary

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Hotel Management on Jul 18, 2022
Hello Mary. Thank you for your recent stay and positive review!