Standard Room, 1 King Bed, Non Smoking (Upgraded Room) | Premium bedding, in-room safe, desk, iron/ironing board

Reviews of Quality Inn Merriam Kansas City

2.5 out of 5
Quality Inn Merriam Kansas City
6401 E. Frontage Road, Merriam, Mission, KS

Reviews

7.2

Good

Rating 10 - Excellent. 185 out of 737 reviews" "
Rating 8 - Good. 260 out of 737 reviews" "
Rating 6 - Okay. 149 out of 737 reviews" "
Rating 4 - Poor. 86 out of 737 reviews" "
Rating 2 - Terrible. 57 out of 737 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tabatha

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were super nice. The hotel was disgusting and had a gap about 1/4 inch wide from top to bottom and about 3/4 inch from the floor. I could literally see people walking down the hallway. I could hear everything, people smoked inside, that night. It smelled bad. Not my list of recommended hotels. I will not be back.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Apr 19, 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Jacqueline

Traveled with partner
Disliked: Amenities, property conditions & facilities
good for price
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Sylvia, Omaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and clean.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Hi Sylvia,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service
Clean nice staff affodable
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Jenifer,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

vanessa D

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Worst breakfast ever! Room so dirty, I found a lot of hair on the bath!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Vanessa D,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Mary, Long Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi Mary,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 19, 2024
Hi Michael,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Luciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room clean,smell good people work on front desk is very friendly
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Robert,We can't thank you enough for sharing your feedback with regard to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time and our team hopes to have the chance to serve you again on your next visit.

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly and the housekeeping was exceptional. It was the food that was not so good. They should just get rid of the egg option all together or serve boiled eggs cuz the flat round ones are not it.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Rita,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us and we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Poor

Jacque, Newton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is old. Walls are thin . Pictures on their website make it look better than it actually is. The room we stayed in, the bathtub was dirty. When i was trying to check out, the hotel staff working was screaming at someone on the phone then walks off while Im waiting to check out. I will never stay there again. The only thing good is it was convenient right next to the highway
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Jacque,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

BeYo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like how organize and clean it was. Made me feel safe and welcome.
Response from Sophia CSR on Mar 26, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly at check-in. Room was clean. Needs updated and minor repairs cleaned up. Housekeeping didn’t come back but wasn’t that big of a deal.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Jana,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Poor

Emily

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Overall everything was okay, but when you got into the room.... There were big long cracks in the ceiling like they didn't even try to make it look like one but they put up new sheetrock and just put the stuff on the ceiling to make it bumpy. And then in the shower, The shower head was sticking about four to five inches out of the wall. There were cracks all around the bathroom where it looked like the wall in the ceiling have separated or the tub had moved and separated. It was Nice to be able to stop and sleep for a night, but it seriously needed a renovation. The fridge was sitting on a shoe mat, we had to lift the fridge. Because there was a lip on the mat keeping us from opening it easily
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Emily,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff were great and very friendly. The location was great for us. We were able to access the downtown area, the Plaza, and Overland Park super easily. It’s close to Antioch Park, so we were able to walk in the morning. Our room was really small for three people, and the floors were dirty. The breakfast was just okay. That said, I would stay here again just for the location.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Karen,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 Good

Leeman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tej was working the front desk when we arrived, and he was very nice and very competent. The room was exactly like what was promised. The breakfast on Saturday morning was a disappointment. Almost all the food had been depleted, and very few options with very little seating space. The girl who checked us out was also working the breakfast area, and it was not her best day. Overall, a good experience.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Rachel

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was good for an overnight stay, and I would have been fine staying there more if that had been in the itinerary. The location is off the highway and is easy to get to. The area isn't too bad but def would have been more of my surroundings if my husband hadn't been with me. The room itself had some dirty spots and wear and tear, but not too bad. The king bed was nice. It is a tight squeeze, so I would recommend only two to a room or three if with a small child. Overall, I would stay again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Rachel,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 Good

Valerie, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. Very friendly staff. Easy to get to. Centrally located. I will definitely stay there again
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Hi Valerie,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

6/10 Okay

Deisy

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 7, 2024
Hi Deisy,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Jocelyn

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Jocelyn,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manager was nice
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Hi Monica,We can't thank you enough for sharing your feedback with regard to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time and our team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Bruce Carla Kaup

Traveled with family
Liked: Staff & service
The smell of Marijuana was so strong we smelled it in our room. We thought maybe it was staff as our room was close to maintenancr. Anywsy we won't be back
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Kaden

Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Kaden,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me came to my car and took my luggage out of the trunk and put it in my room. I did not ask him to do this. I am a senior citizen I really appreciated that .I was so tired from being in the hospital all day with my family member.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Melissa

Traveled with family
Everything was great! A new guy was training and he was doing good. Rooms were clean. Everybody was friendly. Only problem I ran into was the sink didn’t run hot water.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Hi Melissa,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable and quiet
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 4, 2024
Hi Christopher,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Troy

Traveled with family and small children, Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Hi Troy,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Hi Gary,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine. I do prefer carpet floors but I knew what I was getting into. The one issue I had were the linens. They were nkt washed very well. The fitted sheet and the blanket on top of the comforter had small spots of old blood.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Jennifer,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and orderly
We were very pleased with the accommodations and the size of our room. Everything was orderly and fairly comfortable. The hotel is older it seems and they have maintained it pretty well. The bed was okay. Not soft as we would like but that’s just our preference. They gave extra towels upon request and everyone was very friendly
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Joy,Thanks for taking the time to share your prestigious opinion about our property. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again.

6/10 Okay

David

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 5, 2024
Hi David,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 7, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

christine

Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Christine,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Hi Maria,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

6/10 Okay

Tom

Business traveler
Liked: Room comfort
Remodel is being done which was long over due.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 5, 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excellent

Tabitha

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, they didn’t make us check out and check back in to a new room when we had to extend our stay
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 27, 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again…
Staff was very friendly but the rooms are terrible. The second you go into the room it smells like cigarettes and there were so many stains on the floor, food leftover in the cabinets, cockroaches everywhere, the outlets barely worked and the tablet was sticky.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you were pleased with the staff. However, we apologize for the inconvenience faced by you regarding these issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite relaxing clean
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Hi Brenda,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again next time in KC
The hotel is very clean. Fresh smell in the lobby and hallways. Front desk clerks are very polite and efficient. We found the room to be clean, bed and pillows were comfortable. The property appears to be freshly painted and well maintained. The room, bathroom and closet were very small, but clean, quiet and a well stocked bathroom. For the price, location and cleanliness it is a good value.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Hi Matthew,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 5, 2023
Hi Melissa,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Chantele

Liked: Cleanliness, staff & service
Easy to get places
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Loretta, St. Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kind of a war zone around the property with construction, street is blocked off and have to drive through neighboring properties to access the hotel. Room I had just had the bed and desk chair for seating. Interior bath door had finish removed at the bottom, exposing cardboard and floor near bath had black substances dried on them.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 29, 2023
Dear Guest,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

6/10 Okay

Jason

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Facility upkeep has been neglected. There's a junky motorcycle & truck in the parking lot that have been there for a long time. Breakfast was the standard mediocre hotel stuff & the dining space was tiny. Linen was clean, so that's important. When we go back to the KC area, we will lodge elsewhere. I guess you get what you pay for.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 29, 2023
Hi Jason,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

6/10 Okay

Iliana

Traveled with partner
Liked: Cleanliness, staff & service
It was ok, but the breakfast was over too early. The bath tub didn’t drain fast enough, and the building needs some paint work done.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

felez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going well so far nothing like howard johnson
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Sabine

Business traveler
Disliked: Property conditions & facilities
Needs major upgrade
It needs major upgrading. Staff was very friendly. Room was pretty small and seemed old
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 Terrible

Raul

Stayed 3 nights in Oct 2023
Response from Sophia CSR on Nov 11, 2023
Hi Raul,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.