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Reviews of The Raphael Hotel, Autograph Collection

4 out of 5
The Raphael Hotel, Autograph Collection
325 Ward Pkwy, Kansas City, MO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 1001 reviews" "
Rating 8 - Good. 139 out of 1001 reviews" "
Rating 6 - Okay. 29 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great stay. The staff was very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the people at the property were very polite and attentive.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in a great location. Super clean and very elegant hotel.
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to all plaza activities
Stayed 1 night in Mar 2024

6/10 Okay

Simona

Traveled with family
Liked: Cleanliness, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Raphael Hotel for our visit to KC! The room was spacious, clean, and just right for our family of 4. The service was outstanding by the front desk. We also enjoyed appetizers and drinks downstairs at The Chaz, and it was phenomenal. We can’t wait to stay here again when we return to the KC area! Recommended for all who want to be in the Country Club Plaza area.
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and classy. We love our stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms and great staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and courteous. The restaurant food was exceptional and the staff was great.
Stayed 3 nights in Mar 2024

8/10 Good

Satinderjit

Stayed 5 nights in Mar 2024

10/10 Excellent

Rachel, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel. Convenient to the Plaza. Staff was incredibly nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
To a person, the service was friendly, caring and immediate! I love this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
The hotel, suite, and lounge were very good. The restaurant’s was not as good. Very lengthy time between order and food. About 45 minutes and it wasn’t very busy.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shelley

Liked: Amenities
Very friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch classy place!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Amenities
Great location! Great service!
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the Country Club Plaza! Everyone there was super friendly & helpful! Older hotel, but completely upgraded. It was quite luxurious! Fun jazz musicians in the lounge, too! Easy walk to the Plaza for shopping & dining!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lori

Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Mike

Disliked: Property conditions & facilities, room comfort
Anniversary
Hotel carpet was filthy, chairs stained
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Beautiful hotel
The staff is super nice and attentive! Place is beautiful. Did not make it to the Chaz restaurant but we heard it was fabulous from others. The plaza view from our room was gorgeous, lit up with Christmas lights.
Stayed 2 nights in Dec 2023

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laine

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was incredible! With the location you can walk right out the door to Plaza shopping and dining. The staff was so attentive and kind and the rooms were fantastic. Would highly recommend!
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay in 20 hotels a year and the hotel service at the Raphael is the best is the industry! Valet to room service to the manager personally welcoming our family, I don’t know if I’ve ever Benn so welcomed at a hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For excellent reasons, I have been a regular guest at the Raphael for years. It always amazes me to be greeted by name upon my arrival. The staff are always courteous and professional. The rooms speak for themselves. Always clean, tastefully decorated, and full of amenities. The historic architecture and the convenient location are why I have always wanted to be a regular guest at the Raphael.
Stayed 1 night in Oct 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Convenient to Plaza and super quiet to just relax in room. Only thing is couldn’t get FS1 in room to watch game.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were fabulous and the staff and restaurant were top shelf! Ill be back!
Stayed 4 nights in Nov 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school charm!
Beautiful hotel, full of historic charm. The staff are charming professionals that made us feel welcome and comfortable upon arrival. Super convenient to many places in town!
Stayed 1 night in Oct 2023

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
We got the premiere suite. The listing on expedia clearly stated a walk in shower and a jetted tub. The walk in shower is apparently only in some of the suites (ADA accessible)- not my suite. Our jetted tub required me removing the side panel, lying on the floor, and plugging it in. Honestly, the shower was the main reason that I picked this location as opposed to another, so that was disappointing. The situation with the tub should also be remedied. That said, the staff were more than accommodating. John, the manager on duty went above and beyond to make up for the shower, and every staff member we encountered was fantastic. My girlfriend forgot something in the car, the valet retrieved it, and had it brought to our room. I’d definitely go back, but if you’re interested in a particular bathroom configuration, I’d be sure to make that known in advance.

10/10 Excellent

Verdun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

MISSY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch! Will drive extra to stay at this hotel in the future! Everything was perfect!!
Stayed 2 nights in Sep 2023

8/10 Good

Claire

Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl, Bartlesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John at the front desk was excellent, very outgoing and helpful. All the staff were wonderful. Beautiful property in an great location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Helen

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I’m stay in hotels very regularly, but this was one of the best. Great facilities and location, the room was modern and clean, but the staff made it feel like home from home. I certainly won’t stay anywhere else in KC going forward.
Stayed 2 nights in Aug 2023

10/10 Excellent

Victoria

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KC
Amazing hotel will definitely come back here! Property is awesome and the staff is great!
Stayed 3 nights in Aug 2023