Ratings based on 250 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Had a wonderful time. Staff was very helpful & friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
Nice hotel! I would recommend it. Right next to the plaza
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
Nice hotel. The free valet parking is very nice and handy. Good location. Beds are Devine.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel on the Plaza.

Posted Nov 20, 2016
The suite was clean, but smaller than I expected. The windows are not soundproof as I could hear sirens throughout the night. Nor was the main entry door soundproof as you could hear those passing through the hall. Aside from the room being small and the little bit of sound throughout the night, I still enjoyed the room, along with the lounge of the hotel. The staff was ever helpful and did not fail to help in any way they could.
2 out of 5
by A verified traveler

big old style hotel

Posted Nov 18, 2016
The VIP experience was not there. we got a room facing the parking lot in the back. no free breakfast or dinner or anything VIP related. the room was small and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The Raphael Rocks

Posted Nov 13, 2016
Pros: EVERYTHING
Location: The Raphael is located one block south of the Plaza. So many places to eat and shop.
Upon checking in we shared that we chose The Raphael to celebrate our 25th wedding anniversary. The hotel staff generously upgraded our room (at no cost) and sent us a complimentary bottle of wine!! The hotel was beautiful, amenities awesome, and the staff very welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville FL

Posted Nov 12, 2016
Lovely hotel within walking distance of great shopping and restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 22, 2016
Excellent hotel. Looking forward to our next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Very nice hotel close to country plaza

Posted Oct 2, 2016
We had gone for our wedding anniversary and the hotel surprised us with bottle of wine and chocolate in our room
5 out of 5
Recommended
for Everyone
by A verified traveler from cumming, Ga

Excellent hotel in great location staff

Posted Sep 19, 2016
Staff was fantastic . Very accomodating and fantastic location