Ratings based on 1,049 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Clean room courteous staff and great location to other attractions in the city
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for rating your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to indulge in all the great attractions in Crown Center. We look forward to having you back again soon.
4 out of 5
by A verified traveler

Great location and service

Posted Nov 22, 2016 on Hotels
Wonderful location and view. Service was wonderful all the way around. Close to great day and night life.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you has with us and that our staff was friendly and accommodating. We are very fortunate for our central location and I am pleased the area worked out great for you. We look forward to having you back again.
3 out of 5
by A verified traveler

Great place and location. Need to fix their Wifi.

Posted Nov 21, 2016 on Hotels
Great place and location. Solid gym too. Needs to fix their Wifi (it was non-existent) if they want to remain relevant.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay and our central location worked out well for you. Our team is currently undergoing a large internet upgrade and hope to have this complete in January. We hope to have you back to hear your feedback on the new upgrade!
4 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Overall it was good, was shocked to have to pay $10.00 a day for Internet access and check in and meal service was extremely slow
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay however, sincerely apologize if the service at check in and in our restaurave fell short of your expectations. We strive to provide quick and efficient service and will be working to make the necessary improvements. We hope to have you back for a flawless visit in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bushey UK

Improved

Posted Oct 23, 2016
Pros: Three years since I have stayed at the Westin Crown Center and like the lobby improvements. Room was termed as traditional which is Westin coded language for " yet to be updated" and round the corner at the end of the corridor with a poor view but that seems to be the price you pay for getting a good deal with Expedia! It's as if the hotel is ticked with you for saving money! I would like to see updating for the bar/restaurant area which is dark and non descript. There's a great opportunity for guests to dwell longer in this area if it was updated with a defined separation between the bar and restaurant areas with large screen TV's and more of a sports bar feel to it.
Cons: See above for overall comments about the hotel in general
Location: New tram makes it easy to get to the Power and Light district from the hotel which is where most of the nightlife is in KC
Comment from Hotel Management
Oct 24, 2016 by Jim S., Hotel Management
Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I apologize if your overall experience failed to exceed your expectations. We are very excited to be renovating all of our guest rooms in 2017. We hope to have you back once the renovations are complete to hear your feedback. I am happy to hear you enjoyed our central location and were able to take advantage of our new Streetcar to visit the downtown area. We appreciate your feedback and look forward to having you back.
2 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Very disappointing...always wanted to stay at the Westin and on a whim decided to spend the weekend. Very plain and uninviting. Would not recommend for the price
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if your overall stay failed to exceed your expectations. We strive to create a signature experience and I am disappointed to hear we were unable to create this for you. We appreciate your comments and hope to have the opportunity to have you back for a more positive visit in the future
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for rating your stay at The Westin Crown Center. We hope to have you back for a 5 star visit in the future.
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Great hotel. Rooms were very clean and the staff was great. Front desk staff were beyond courteous on check-in. Valet was great as well. Shuttle service was great also. Thanks for the restaurant recommendation.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff was friendly and accommodating, going above and beyond to ensure you had everything for a relaxing and signature stay. We value your business and hope to have you back in the future.
5 out of 5
by A verified traveler

The Westin Crown Center Hotel

Posted Oct 4, 2016 on Hotels
I have always wanted to stay at this hotel since I was a little girl living in Kansas City. Now that i travel to and from KC, I stayed here because attached to hotel are the shops at Crown Center and the famous Union Station across the street. The best museum to see is to climb to the top of the WWI memorial where they have a wonderful display of artifacts and films to watch. The gift shop is even very nice. The docents were great at telling you stories and guiding you to places inside the museum. Overall a trip well overdue.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a top notch experience you have with us each time you stay as our guest. We take great pride in our location in the heart of Crown Center and I am very happy to hear you are able to indulge in all the area has to offer. We value your loyalty and look forward to having you back next time.
5 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
Hotel was amazing. Very nice comfortable room with a great view. Decor throughout the entire hotel was beautiful.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room, soaking in the the great views of Kansas City. We appreciate your warm comments and hope to have you back soon.