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Reviews of The Westin Kansas City at Crown Center

4 out of 5
The Westin Kansas City at Crown Center
1 E Pershing Rd, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very respectful staff
Stayed 1 night in Apr 2024
Response from Kirstine on Apr 8, 2024
Thank you for your kind words. We look forward to seeing you again.

8/10 Good

Laurie, fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jennifer on Apr 9, 2024
Hello Laurie,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kirstine on Apr 2, 2024
We are happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible to attractions, shopping, restaurants, and public transportation. The hotel and our room was clean. We liked the covered walkway to Union Station too.
Stayed 1 night in Mar 2024
Response from Tanya on Apr 1, 2024
Thank you for your kind words. We look forward to seeing you again.

10/10 Excellent

Becky

Stayed 1 night in Mar 2024
Response from Kirstine on Apr 4, 2024
Thank you, we look forward to seeing you again.

10/10 Excellent

Dhani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the best hotel I’ve ever stayed at
Stayed 2 nights in Mar 2024
Response from Tanya on Mar 8, 2024
Thank you! We are elated to hear that we are the best hotel you have ever stayed at. We look forward to seeing you again soon.

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Tanya on Mar 28, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tanya on Feb 28, 2024
Thank you for your positive response. We look forward to seeing you again.

8/10 Good

Austin, Ottawa

Stayed 7 nights in Feb 2024
Response from Jennifer on Mar 20, 2024
Hello Austin,Thank you for staying at the Westin Kansas City Hotel at Crown Center. We are glad to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
First time at folk alliance, it was amazing!!! The hotel did a great job hosting it👍
Stayed 1 night in Feb 2024
Response from Tanya on Feb 26, 2024
We are glad that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Latoya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had the worst experience with one of staff names Joe. I felt I was racially profiled against. I just would never stay here again
Stayed 2 nights in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Latoya! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Terrible

Nicole

Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Nicole! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Heather! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Jacqueline

Stayed 2 nights in Feb 2024
Response from Tanya on Mar 28, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond during the parade and the sadness around it.
Stayed 1 night in Feb 2024
Response from Tanya on Feb 15, 2024
We appreciate your kind words. It is important to come together as a community during difficult times. Thank you.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay we there every year and alway enjoy our stay
Stayed 2 nights in Jan 2024
Response from Tanya on Feb 8, 2024
We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Magical during the Holidays!
Stayed 1 night in Dec 2023
Response from Tanya on Jan 29, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Samantha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Jan 2024
Response from Tanya on Jan 16, 2024
Thank you Samantha! We look forward to seeing you again.

10/10 Excellent

Kenzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and in a great location!
Stayed 1 night in Jan 2024
Response from Tanya on Jan 15, 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.

10/10 Excellent

Sheri

Stayed 1 night in Dec 2023
Response from Tanya on Jan 15, 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Sean, Raytown

Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Jennifer on Jan 10, 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Amanda, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very accommodating! Valet parking was the way to go. Easy access to Union Station and Crown Center. Loved the little courtesy touches in the room - lavendar roller oil on the night stand, amazing selection of cosmetics, Starbucks coffee/tea. Didnt try room service but the menu looked superb.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello,Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people are super friendly and helpful. Beds are very comfortable. We even had a Pelaton in our room. The only negative was multiple requests for a non feathered pillow.
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Charles, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. We certainly appreciate the feedback and apologize for any inconvenience. If you have any additional feedback, please let us know.

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Internet
The Hotel and stay was nice, but for $250.00 per night, you could at least have internet in the rooms. Even a $80.00 a night cheap hotel has internet.
Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Robert! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Terrible

Andrea

Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Andrea! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Cathy

Traveled with family
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Cathy, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

6/10 Okay

Allison

Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Allison! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Natalie, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfall in the lobby is beautiful and unique!
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Clinton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Clinton, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

2/10 Terrible

Maria

Stayed 1 night in Dec 2023

6/10 Okay

Angie

Traveled with partner
Liked: Staff & service
Good location, comfortable bed. For the money pay to stay there, the elevators are ridiculously slow. We used the stairs because the wait was just way too long.
Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right next to tram, spacious rooms, very clean, great ambience, and decent price for downtown.
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Nathan, Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Good

Natalie, Maricopa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Beautiful hotel. Walking distance to restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Hello Natalie,Thank you for staying at the Westin Kansas City at Crown Center. We are glad you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Liked: Amenities
I ride the train a lot so always stay at the crown because it’s nice and close to union station
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 12, 2023
Hello James,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay! Please feel free to reach out to us if you have any additional feedback.

2/10 Terrible

Tony

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was upset when at check-in even though I had booked well in advance a room with a king sized bed they informed me none were available. Instead I was downgraded to a room with two double beds that were extremely uncomfortable. For the amount of money I spend for this room, there was no mention of a discounted rate, or anything offered to accommodate this inconvenience. The staffing and seating at the restaurant/bar were inadequate for the amount of people in the area. We were unable to find a seat at anytime during the stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Traveled with group
Liked: Amenities
Live this hotel and the staff is so polite !!
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 11, 2023
Hello Mark,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your stay and feedback. Feel free to reach out to us if you have any additional feedback.

10/10 Excellent

Traci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. It was convenient to many attractions and very easy to get around town.
Response from Tanya on Feb 8, 2024
Thank you! We are looking forward to seeing you again soon.

10/10 Excellent

Jane

We had a wonderful stay
We had a wonderful stay at this hotel. The location couldn’t have been better… Close to lots of shopping, restaurants and the ice-skating rink. The staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 7, 2023
Hello Jane,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Oct 2023
Response from Jennifer on Dec 7, 2023
Hello Doug,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

6/10 Okay

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a lot of dining options and shopping within a 10 minutes area.
Stayed 3 nights in Nov 2023
Response from Jennifer on Nov 28, 2023
Hello Christian,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jennifer on Nov 24, 2023
Hello Rusty,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to hear that you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Good

Patty

Liked: Property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
Hello Patty,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business and feedback. Please feel free to reach out to us to share any additional feedback you have.

10/10 Excellent

huan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer on Nov 14, 2023
Hello Huan, Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel connected to the Crown Center Mall, Its very busy at this time of year. but the Westin is big enough to handle it, all staff was very nice.
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 13, 2023
Hello Tamara,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy to know you enjoyed your stay. Please feel free to reach out to us if you have any additional feedback.