Ratings based on 1,049 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Pros: convenience.
Cons: towels are not absorbent. Look good but not good quality. better amenities in the bathroom
The hotel was fine except they cleaning staff did just an ok job. They came very late and left dirty glasses, etc. in the room. The bathroom amenities were sparse. I was at a large tournament and they did not have enough help in the lounge in the evening when everyone was in there.
Comment from Hotel Management
Mar 20, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if the level of service you received during your stay fell short of your expectations. Our goal is to create as relaxing and accommodating a visit as possible. I have shared your feedback with our team. I assure you we will be working to make the necessary improvements to enhance your experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Can't be faulted, great time and good facilities. The hotel is big and in a good location. Room's are spacious.
Comment from Hotel Management
Feb 21, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your recent stay at The Westin Crown Center. We are happy to hear what a great stay you had with us and were able to enjoy our central location and all the amenities provided to you as our guest. We look forward to having you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice Hotel, Centrally located to everything

Posted Feb 19, 2017
The Westin has a great style all around and such great access to everything. It's connected to a nice mall and a glass walking bridge to Union Station. Only 5 mins from Power and Light! And 10 mins from Westport
Comment from Hotel Management
Feb 20, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to visit all the great attractions and dining in the local area. We value your business and look forward to having you back next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, Iowa

Nice hotel in great location in KC.

Posted Feb 13, 2017
Pros: Room, bed, front desk and restaurant, and location
Cons: Not letting hotel guests be accosted by homeless panhandlers in front of doors of hotel.
Location: N/A, There on buisness but escalators in lobby go to the Mall.
Check in and Check Out was smooth. Front desk very helpful. Only complaint is when I would be waiting outside for hotel shuttle to take me to office for work, several times I was accosted by homeless men that were almost threatening wanting money and not a dollar or two. They were following me around and asking for 20's!!! I complained to doorman and he said there wasnt' anything he could do about it. Room spacious. Furniture and bed nice. Restaurant nice. Sliding glass doors fused shut and you cannot open door to balcony to get fresh air in room.
Comment from Hotel Management
Feb 15, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear our staff was friendly and accommodating and were able to relax comfortably in your guest room. I am very sorry if you felt unsafe at all during your stay. Our team has 24/7 on site security to ensure the safety of our guests. We hope to have you back in the future for a flawless visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Robertsdale, AL

Business weekend

Posted Jan 18, 2017
Stayed for 4 nights.. bed was comfy, view from room was great.. staff member Rita was super nice and very helpful!!!! Location was perfect!! With mall just downstairs from our room, we didn't have to leave the hotel to find food.. plenty of restaurants in mall.. we hope to stay again soon!!
Comment from Hotel Management
Jan 19, 2017 by Jim S., Hotel Management
Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and that our staff was friendly and accommodating. Your business is important to us and we look forward to having you back for another 5 star visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great View

Posted Jan 16, 2017
Great view, rooms a little dated. Overall, however, comfortable and clean at a good rate.
Comment from Hotel Management
Jan 16, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us. We are very excited to be renovating our guest rooms this year. I look forward to welcoming you back to hear your feedback on the new updates.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many attractions.

Posted Jan 8, 2017
Perfect location for tourists. Very convenient and easy to walk to various attractions. Nice hotel but it is so large that it needs more signage. We got lost in the parking garage.
Comment from Hotel Management
Jan 9, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and were able to indulge in all the great sites, shopping and dining in the area. We value your business and look forward to having you back.
4 out of 5
by A verified traveler

Great location

Posted Dec 25, 2016
Great locale. Good staff. Lobby was nice. Parking gate did not work.
Comment from Hotel Management
Dec 28, 2016 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. It is great to hear you enjoyed your overall stay with us! We value your business and hope to have you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not what I was expecting.

Posted Dec 12, 2016 on Orbitz
The hotel staff was very attentive and very helpful, but the hallways needed to be vacuumed and the commons area needed to be cleaned from the over flow of bar drinkers. Also our room was very dated and the carpet needed to be replaced badly. Also everything in our room looked like it was from the 80s. - not in a retro-good look...more like a trashy porno.
Comment from Hotel Management
Dec 14, 2016 by Jim, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear our staff was friendly and accommodating. We are very excited to be renovating our guest room sin 2017. I look forward to having you back once the renovations are complete to hear your feedback! Thank you again for sharing your comments.
5 out of 5
by A verified traveler from St. Joseph

Wonderful place

Posted Dec 11, 2016 on Hotels
Comfortable and great location. we went swimming in the heated outdoor pool in December! The view was magnificent and staff very friendly and helpful. One of the best places to stay in KC.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. We are pleased to hear what a great stay you had with us and were able to relax and unwind in the comforts of your guest room as well as indulge in all the great sites and shops in Crown Center. We value your business and look forward to welcoming you back in the future.