Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Bushey UK

Improved

Posted Oct 23, 2016
Pros: Three years since I have stayed at the Westin Crown Center and like the lobby improvements. Room was termed as traditional which is Westin coded language for " yet to be updated" and round the corner at the end of the corridor with a poor view but that seems to be the price you pay for getting a good deal with Expedia! It's as if the hotel is ticked with you for saving money! I would like to see updating for the bar/restaurant area which is dark and non descript. There's a great opportunity for guests to dwell longer in this area if it was updated with a defined separation between the bar and restaurant areas with large screen TV's and more of a sports bar feel to it.
Cons: See above for overall comments about the hotel in general
Location: New tram makes it easy to get to the Power and Light district from the hotel which is where most of the nightlife is in KC
Comment from Hotel Management
Oct 24, 2016 by Jim S., Hotel Management
Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I apologize if your overall experience failed to exceed your expectations. We are very excited to be renovating all of our guest rooms in 2017. We hope to have you back once the renovations are complete to hear your feedback. I am happy to hear you enjoyed our central location and were able to take advantage of our new Streetcar to visit the downtown area. We appreciate your feedback and look forward to having you back.
2 out of 5
by A verified traveler

An Unfortunate Disappointment

Posted Sep 11, 2016 on Hotels
We were in town for a wedding and were really looking forward to staying at a luxury 4 star hotel. The lobby was grand and we enjoyed the waterfall and access to The Link with fun shops and restaurants. The room on the other hand did not match the 4 star quality that we were expecting. The rainfall shower head was the best feature, but the bathroom floors were not well cleaned. We had a great view of Union Station from our room, however the dead bolt lock on our balcony door was not usable. The linens were very heavy and luxurious, although ours had some stains. The photo I posted of the linens was not the stain, but possibly the remnants of what used to be feathers? Either way, it was not comforting to curl up with that blanket. Our coffee maker was not well cleaned and there was a large hair in it the moment I opened it up, gross. The fridge did not cool correctly and spoiled the items I placed in it, also the iron was not functional. I did make the staff aware of these problems and asked them to fix them after checkout time as my husband was still asleep (this was early morning) and instead they immediately called the room and sent the staff to replace items while I had the Do Not Disturb sign on the door, this was quite frustrating. Also there was heavy water damage to our ceiling, although the photo does not show it quite well due to the bright light from the window. Overall, I expected a lot more from a 4 star hotel, especially since we paid nearly $200 per night.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I sincerely apologize if your recent stay fell short of your expectations. Our goal is to create as relaxing and refreshing a visit as possible. I am very disappointed to hear the issues you encountered during your visit. Our team is aware of this and will be taking your feedback and working to make the necessary improvements to ensure this level of service does not continue. Your business is important to us and we hope to have the opportunity to have you back for a more signature visit.
1 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for rating your stay at The Westin Crown Center. I apologize if your experience failed to exceed your expectations. We hope to have you back for a 5 star visit in the future.
2 out of 5
by A verified traveler from Joplin, MO

No internet, Wet Floor, & Overpriced

Posted Sep 6, 2016
Pros: Close to Legoland but, there are other hotels near by.
Cons: Internet, Water leaks, general maintenance.
Location: Legoland, Aquarium, Museums.
When we got to the room the carpet between the TV and bed was soaked. Maintenance dried up what they could with towels. For $200/night I expected to have internet. I called about it and was told there was nothing they could do. I rode the elevator with a guy with an Apple computer Logo on his shirt and he stated he didn't have internet either. I started to take a shower and found the hose to the shower head was shooting water past the curtain on to the floor. We went to use the hot tub and found a sign stating it was closed. We asked when it might be open and were told it had a broken thermostat so they didn't know.
Comment from Hotel Management
Sep 8, 2016 by Jim S., Hotel Management
Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I sincerely apologize for the frustrations you experienced with the maintenance issues in your guest room as well as the struggles with the internet connectivity. Our team is aware of the frustrations you experienced and working to make the necessary improvements. We value your business and hope to create a more relaxing and signature experience in the future.
4 out of 5
by A verified traveler from Des Moines Iowa

Great hotel! No free wifi.

Posted Sep 4, 2016 on Hotels
The room was excellent, very clean and the bathroom had a lovely shower. The only thing we were disappointed in was there was no free wifi unless you gave them an email address and signed up for free notifications.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guest room after a long day. The Westin Crown Center does offer complimentary internet in our lobby and mezzanine levels to access at your convenience. We value your business and hope to have you back in the future.
5 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for rating your stay at The Westin Crown Center. It is great you enjoyed your stay and we look forward to having you back for another 5 star experience next time.
5 out of 5
by A verified traveler

Great business trip destination.

Posted Aug 30, 2016 on Hotels
Hotel service was great. They received and stored shipments prior to my arrival. Beautiful hotel, as expected. Very nice room, clean and comfortable, nice office workspace.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff was friendly and accommodating during your business trip. We strive to create as relaxing an experience as possible and it means a lot your expectations were exceeded. Thank you again for your comments and we hope to have you back again soon.
5 out of 5
by Brooke

Posted Aug 29, 2016 on Hotels
Lovely hotel, always a great stay. Wish the bar was open a tad longer.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your recent stay with us. I am pleased to hear our team consistently is able to create a five star experience for you. We value your loyalty and look forward to having you back again next time!
5 out of 5
by Velda from Memphis TN

Great Westin Stay on

Posted Aug 20, 2016 on Hotels
Came specifically for Susan Komen Breast Cancer 5k run
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us while in town for the Race for the Cure Run. We value your business and hope to have you back next time.
4 out of 5
by Stephen

Posted Aug 18, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you for rating your stay with us at The Westin Crown Center. We value your business and hope to have you back for a 5 star experience in the future.