6 bedrooms, pillowtop beds, desk, blackout drapes

Reviews of Days Inn by Wyndham Kansas City International Airport

2 out of 5
Days Inn by Wyndham Kansas City International Airport
11120 Nw Ambassador Dr, Kansas City, MO

Reviews

6.0
Rating 10 - Excellent. 149 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 225 out of 1000 reviews" "
Rating 4 - Poor. 202 out of 1000 reviews" "
Rating 2 - Terrible. 188 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are bright, plush, and welcoming. A large flat screen tv with a great picture quality. Easy and economical laundry; washer and dryer. The desk staff is perfectly accommodating, making check-in effortless and quick.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Daniel,We appreciate your detailed feedback regarding our accommodations and services. It's great to hear that you enjoyed our bright and plush rooms, as well as our helpful desk staff. We strive to provide a welcoming environment and efficient service for all our guests.

6/10 Okay

Venkatesh

Traveled with family and small children
Liked: Staff & service
The hotel location is really good. Beds and air conditioning were good. What can improve 1) Bathroom looks really old and fan is bathroom was super noisy. Bathroom definitely needs some remodeling 2) The breakfast was ok. Wud require the pan cake maker and toaster cleaned better. It looked rusty.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Venkatesh,Thank you for sharing your feedback with us. We appreciate your positive comments regarding the location and room amenities. We have noted your suggestions for the bathroom and breakfast area for future consideration. Your input is valuable as we strive to enhance our guests' experiences.

10/10 Excellent

Brian

Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Brian,We're thrilled to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

Dan

Disliked: Amenities
Noisy
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Dan, We regret to hear about your experience with noise during your stay. Your feedback is valuable to us as we continuously strive to improve our guests' experience. If you have any further details or would like to discuss your stay further, please feel free to reach out to our management team directly.

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Dana, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specifics regarding your stay so we can address them accordingly.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms nice. Elevator needs some WD-40
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Ryan,We appreciate your kind words about our staff and rooms. Thank you for bringing the issue with the elevator to our attention - we will address it promptly.

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, for 160 for one night, it definitely wasnt worth it. It definitely needs updated. Its old and the elevator didnt work and we were on the third floor. The bathroom was extremely tiny. The beds were on platforms and any time you move they made awful noises. The mattress slid off of the frame by hardly touching them. The remote to the tv was broken. The "breakfast" was tiny and out of coffee so we just left. Check in was at 3 and we showed up around 330ish and our room wasnt ready so we had to leave and come back. It was not worth the money at all. Also, there was hair in the shower so im not sure why they made us wait to check in. I will spend an extra 40 and go to a better hotel next time. They also dont provide a coffee pot in the room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jessica, We appreciate your feedback and apologize for any inconvenience you experienced. Guest satisfaction is important to us, and we have shared your comments with the relevant departments for improvement opportunities. Should you have any further concerns, we recommend reaching out to our management directly. Thank you for bringing this to our attention.

4/10 Poor

Mike

Liked: Staff & service
Disliked: Cleanliness
All of the seating surfaces appear to have semen all over them
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Mike,We take all feedback seriously and have shared your comments with the relevant teams for further review and attention. Thank you for bringing this to our attention.

4/10 Poor

Ramesh Reddy, Edison

Disliked: Cleanliness, property conditions & facilities
They have given non-smoking room as per my booking but in reality room stinks with cigarette smoke. There is some construction going on within premises, lot of renovation work noise. I spend around 135$ for single night and it is not worth. I have nice opinion about Daysinn but this location not up to expectation.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ramesh Reddy, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a pleasant experience for all guests, and we regret that we fell short of meeting your expectations this time. Your feedback will be shared with the relevant departments for their review. We appreciate your understanding and hope to welcome you back in the future.

8/10 Good

Faran

Liked: Staff & service, amenities, property conditions & facilities
I had to stop here overnight while I was driving my way from Omaha to Dallas. I checked in pretty late, still the front desk staff was welcoming. Early morning breakfast started at 5 AM, which was great for early morning travelers.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Faran,We are pleased to hear that you found our front desk staff welcoming and enjoyed our early morning breakfast service. Your positive feedback is appreciated and we hope to welcome you back during your future travels.

4/10 Poor

Shannon

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was closed, bathroom was broken, room had an awful smell, we booked this hotel for the 5am breakfast. It wasn’t ready… they start putting it out at 5am so it wasn’t ready until 5:20 ish and we had to catch our flight.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Shannon, We regret to hear about the inconvenience you experienced during your stay with us. We appreciate your feedback and will address these concerns with our team for improvement. For any future visits, we recommend contacting our management in advance for a more seamless experience.

2/10 Terrible

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Parking was non-existent. The HVAC unit in the room was spray painted black and looked burnt. Entire hotel smelled strongly of weed. Room window was wide open at 20 degree weather outside.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Scott, We appreciate your feedback and apologize for any inconvenience caused during your stay. We take all guest comments seriously and will address your concerns with the relevant departments for their attention and improvement. Providing a comfortable and pleasant environment for all our guests is a top priority for us.

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service
In walking distance to restaurants
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Sally,We're pleased to hear you found our hotel conveniently located near dining options. Your feedback is valuable as we strive to provide a great guest experience. Should you have any further comments or suggestions, please feel free to contact our management team.

10/10 Excellent

parker

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello parker,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience!

2/10 Terrible

Marisela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were not nice, and there were roaches in the room
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Marisela, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kendra

Not as pictures show. Felt grimy, hard bed and pillows, heard every single car on the highway, hard to find parking. Ended up leaving in the middle of the night.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Kendra,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We sincerely appreciate your input and will address your concerns internally. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, check in was fast and easy, staff very friendly. Very hot water in shower and nice cozy bed. I will definitely stay again if in the area.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Joey,Thank you so much for taking the time to share your positive experience at our hotel! We're delighted to hear that you found your room to be nice and clean, and that our check-in process was quick and easy. It's also wonderful to hear that you enjoyed the cordial service from our staff, hot water in the shower, and cozy bed. We look forward to welcoming you back on your next visit to the area!

6/10 Okay

Leslie

Traveled with family
Disliked: Property conditions & facilities
For the price is great near the airport. However it does show it needs to attention to detail like some repairs. And then it’s 7 am and kids are running up and down
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Leslie,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about the price and location. We apologize for any inconveniences caused by the repairs that were needed. We understand that noise disruptions can be frustrating, and we will take steps to address this issue internally. We appreciate your feedback and hope you give us another opportunity to provide you with an improved experience.

6/10 Okay

MARCO, SPRING HILL

Business traveler, Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello MARCO, We appreciate you choosing our hotel for your stay. If there is anything we could have done to improve your experience, please reach out to us directly. We value your feedback and would love to address any concerns you may have had.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Jorge,We're thrilled to hear that you had a great experience during your stay at our hotel! We appreciate you choosing us and we hope to have the pleasure of hosting you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
Found a bug in the bed (could be a bed bug) and left immediately. Was told they could not refund and desk person was rude. Do not stay here.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Troy

Business traveler, Traveled with partner
Disliked: Staff & service
Not a very nice/clean hotel… but for the price can’t complain.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Troy,Thank you for choosing our hotel and for sharing your feedback. We appreciate your understanding regarding the price value. We strive to continuously improve our cleanliness standards to ensure a pleasant stay for all guests. If you have any further concerns, please feel free to contact our management team directly.

4/10 Poor

Linford

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfasts were extremely limited. The facility was clean, but a cleaning solution was used that left a very undesirable smell in the lobby and dining area. There was much evidence of "do-it-yourself" repairs that don't meet professional standards. The staff was present, but generally not helpful. This hotel is not worthy of the Days Inn brand.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Linford, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced and appreciate you bringing these concerns to our attention. We continuously strive to provide exceptional service and will address your comments with our team to ensure we meet our guests' expectations. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stressful
We got to the hotel and was given a room key. Me and my family go to that room and there is someone in it!! We have to go back to the service desk and the reception argued with me! The whole hotel smelled of weed and smoke even thought it’s smoke free.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Nicole, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered upon arrival. Our team strives to provide smooth check-ins, and we apologize for the oversight. We take concerns about the atmosphere seriously and have strict policies in place to maintain a smoke-free environment. We appreciate your feedback and will address this with our team to ensure it doesn't happen in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Maria,Thank you for choosing our hotel for your stay. We're delighted to hear that you enjoyed our prime location. We strive to offer a convenient setting for our guests to explore the area. We hope you had a memorable experience and would love to welcome you back in the future.

6/10 Okay

Misty

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Airport overnight
The hotel was decent, but very dingy and old. We were only there for a late airport arrival before driving home the next day. I would not stay again in the same circumstance. As we were getting ready the next morning, our room was taken over by weed smell from somewhere. Almost like it was in the ventilation.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Misty,We appreciate you taking the time to provide your feedback on your recent stay. We apologize if the hotel did not meet your expectations in terms of its appearance. Our team strives to maintain a clean and comfortable environment for all our guests. We have noted your concerns regarding the odor in your room, and we will address this with our housekeeping and maintenance teams. We apologize for any inconvenience caused and hope you had a smooth journey home.

4/10 Poor

Ventura

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No breakfast. Waffle batter dispenser was dirty and batter was old.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Ventura, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will make sure to address this issue with our breakfast team. We value your input and are constantly working on improving our services.

2/10 Terrible

Eve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to ask for a different room because the first room was filthy. Blood on wall next to sink.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Eve, We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance seriously and are sorry that the first room did not meet your expectations. We appreciate you bringing this to our attention and rest assured, we will address it with our housekeeping team. Thank you for your feedback and we hope to regain your trust on a future visit.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Gerald,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are glad to hear that you had a positive experience with us. Should you have any further feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Carol

Liked: Cleanliness, room comfort
Clean
The room was a bit shabby in areas but overall very clean and comfortable. I had to wait some time to check in as the front was short staffed and had to make a trip to the airport.
Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello Carol,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during check-in. Our team strives to provide efficient service, and we will address this issue with the relevant department. We're glad to hear that you found the room clean and comfortable and hope you had a pleasant stay overall.

8/10 Good

alison

Traveled with family
Liked: Cleanliness, staff & service
You can hear people talking and the tv on in my room on both sides. Pillows where lumpy.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello alison,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the noise and pillow issues to ensure a more comfortable stay for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were nice and comfortable the room was clean. The staff was so nice will stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Bonnie,Thank you for taking the time to share your positive experience with us! We appreciate your kind words about our comfortable beds, clean rooms, and friendly staff. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We strive to provide exceptional service to all our guests and we regret to hear that your recent stay did not meet your expectations. We appreciate your input and will definitely take your comments into consideration as we continuously work on improving our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 Terrible

Jaida

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Jaida,Thank you for your feedback. We apologize for any inconveniences you experienced during your stay with us. We strive to provide exceptional service and are disappointed to learn about your concerns. We appreciate your valuable input and will use it to improve our guest experience. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sarah,Thank you for sharing your positive feedback on our hotel's cleanliness and overall appearance. We strive to provide a clean and pleasant environment for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Harold, Fresno

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very outdated, very dirty in all areas. Would not stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Harold, Thank you for sharing your feedback with us. We regret to hear that your experience fell short of expectations. We would encourage you to contact our management team directly to discuss your concerns in more detail. We appreciate your input and will use it to improve our services.

4/10 Poor

Johnny

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Bedrooms are al dente, and not properly cleaned
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Johnny,We apologize for any inconvenience caused. Please be assured that we will address the issue with our housekeeping team to ensure your comfort and satisfaction during your stay.

6/10 Okay

SeVana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello SeVana,Thank you so much for your amazing review! We are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Candy

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Candy,Thank you so much for your exceptional rating! We strive to provide the utmost satisfaction to all our valued guests. We hope to welcome you back soon for another amazing stay!

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness
Ok but won't make a point to revisit.
The place was clean. We had booked one of the rooms to be a bigger unit. It was barely bigger than the other unit. The pool was small but the littlest had fun nonetheless. Pool open times are ridiculous. Breakfast times and options were unsatisfactory. Probably wouldn't stay there again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Crystal, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will take your comments into consideration for future improvements.

10/10 Excellent

Mallory

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel
Stay was very good
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Mallory,Thank you for your kind words! We're thrilled to hear that you had a great stay with us. We hope to welcome you back soon!

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello David,Thank you for your feedback! We're glad you enjoyed your stay. Is there anything specific we can assist you with?

6/10 Okay

Margo

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Margo, Thank you for your feedback. We apologize for any inconveniences you experienced during your stay. Please let us know how we can improve your experience in the future.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Daniel,Thank you for the positive feedback! We are glad to hear that you had a great experience with us. We look forward to welcoming you back soon.

4/10 Poor

Lisa

Traveled with group
Disliked: Staff & service, property conditions & facilities
Our room was clean enough. The problem is, the connection door between the rooms didnt lock on our side. We did not have the adjoining suite rented, so, there were strangers next door and our door didn't lock. When i brought it to the desk clerk's attention, he gave me the " deer in the headlights " look and told me to turn the deadbolt. I explained i tried all that and i made him come and see for himself. He fiddled around with it as well and came to the same conclusion. Then i asked him for a different room. He said he had one, but, if he switched us rooms, housekeeping would be mad. Long story short, we slept in the room with the ironing board propped between the dresser and the door. Slept probably an hour all night, no refund, no discounts, no nothing. Will NOT be back ever.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Lisa, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Creepy place
Elevator was creepy and filthy. Bed in the room had some kind of metal frame with a handle so it made SO MUCH NOISE when you moved and you were banged up by the handle. The whole vibe there was creepy. The free shuttle to the airport cost $5 per trip. We have scratched Days Inns off our or future hotel list.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Guest ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
The halls had an overwhelming smell of carpet cleaner. When we got to our room, the room smelled like cat pee. It was horrible! We had to leave and book elsewhere.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Yolanda ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I cannot believe the attitude of the front desk. There were no complementary sayings when we arrived is attitude or show the meaning of degrading I will never called this place again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello chris,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello herbert,Thank you for your exceptional rating! We are delighted to have provided you with an incredible experience during your stay. We look forward to exceeding your expectations again in the future!

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Manager on Oct 9, 2023
Hello Andrew,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.